Frequently Asked Questions
Years back I bought the perfect sleeprrr pillow and was very happy with it. I’m interested in the Wellness pillow now - how do they differ and do you think I would like the Wellness better. I’m a side sleeper and currently experiencing neck pain. Thank you.
Hi Fran, I think the wellness pillow is fantastic. Probably a dash firmer than the complete sleeprrrs in terms of support but the comfort level is just as good. I think it is a great product and please give us a call on 03 8585 6685 and we can help with further questions. Warm regards, Brett.
Thank you for your reply. Could you please advise the differences between the Wellness Pillow and the Complete Sleeper Original. Specifically in terms of the types of foam used in each, and the differences/benefits of each pillow. Is one pillow made in a moulded way (i.e liquid foam) etc? Any advice or info would be appreciated. We can see the basic info on your website, but any further guidance would be most helpful! Many thanks, James
Hi James, The memory foam is pure visco elastic foam meaning it will mould and shape completely to the shape of your neck and head. The wellness pillow is hygroflex which will allow you to sink in a little but will hold its support a bit more. They are both cut to shape out of foam buns so neither is an injection moulded foam. The wellness pillow would be my recommendation as it is a newer design and i personally think a fantastic feel. Happy to chat further on 03 8585 6685 and can let you know of stockists nearby if you would prefer to view the products in real life. Warm regards, Brett Parnham 03 8585 6685
Please advise how often you recommend your pillows are replaced, or if easier, how you determine when your current pillow needs to be thrown out. Thank you
Hi Anita, It really mainly depends on the size of the user, the quality of the pillow and the amount of perspiration or humidity in the air. Also a pillow protector will add life to the pillow. That said i think between 3 and 5 years is usually about right for a changeover as they will have lost a bit of support over that time and might be a bit dirty also. Happy to chat on 03 8585 6685 at anytime if you have any questions. Warm regards, Brett Parnham 03 8585 6685
How long does it take for your products to be delivered?
Hi Leena, We send all our orders next day (and all are in stock) so should be with you quite quickly after that although the bushfire road closures have caused some delays up the east coast. Please let us know if we can help further with questions on 03 8585 6685. Warm regards, Brett.
Hi I have been buying the memory foam pillows from you for about 10 years. I seem to be having problems now and wonder if I should update the pillow. Looking at the wellness contour one? I see the pillows should last between 3 and 5 years and not sure how old this one is but the little tubes of supports are starting to lift out? Should I purchase a new one now? Thank you?
Hi Kerry, there is no set time guide for pillows as people sleep differently. If you are having issues, I suggest it is time for a new pillow. The Wellness pillow is a lovely pillow, a little higher and a little firmer than the Complete Sleeprrr memory foam pillows. Kind regards, Anmaree 03 8585 6685
I've been buying the tranquillow pillow for years, but find that after just a couple months they lose the support I need on the high side. It is quite expensive to replace them every 2-3 months. I've just come across your wellness pillow and wonder if this could be a better solution for me? Is the height of the high side on the wellness pillow the same as the tranquillow pillow? I do tend to roll onto my back during the night, so it would be good to have a solution that works for both wi
Hi Monica, the height of the Wellness pillow is 13 and 14 cms compared to the Tranquillow Standard pillows which are 13 and 12 cms in height. Most welcome to call if you have further queries. Kind regards, Anmaree 03 8585 6685
I have a traditional contoured low profile pillow currently and need to upgrade it as it is too soft and not supportive enough as I have neck issues. The low profile seems to suit as I sleep on my back. Just looking at other options you have. I can't go too high as it causes issues but am looking for a more supportive feel. I've looked at the wellness pillow but maybe it seems too high? I assume it would be more supportive. Do you have a lower option, it seems to be 13-14cm high. I assume it i
The Wellness pillow may be too high for back sleeping. Please consider the Tranquillow memory foam pillow and the Naturelle Latex pillow. Both of these are available in a low profile and offer comfort and support. Please call us if you have further queries. Kind regards, Anmaree 03 8585 6685
Are your pillows 100% made in Australia or are shipped they shipped overseas for assembly?
Hi Marc, Most of our pillows are Australian made, with the exception of the latex and MemoGel range. Latex production does not exist in Australia. Kind regards, Anmaree. 03 8585 6685
do you have any stockist in Brisbane
Hi Katrina, No, we don't at the moment, apologies. Kind regards, Anmaree 03 8585 6685
I am considering buying your contour latex pillow, however I am keen to support Australian made and owned products. IN particular I would like to purchase a pillow that is biodegradable and if possible sustainable. Do you have a medium - high profile contour latex pillow that would fit my needs?
Hello, our Naturelle latex pillows are available in a medium and a high profile. They are also compostable at the end of their life. Kind regards, Anmaree 03 8585 6685
Interested in wellness pillow and original complete sleeprrr but unsure which will be more suited to me, any way I can compare them in person? I am in Perth, Western Australia. Regards, Naveen
Hi Naveen, Yes please contact our WA agent on 08 9381 2333 and they will be able to recommend a stockist nearby for you. Warm regards, Brett Parnham 03 8585 6685
I Have a bad neck for over 30 years after an accident. I require a contour pillow with good support under my neck & lower head, What is the most suitable pillow in your range?
Hi Colin, All of our contour pillows will provide support for your neck and head. You have a choice of memory foam, traditional foam or latex so will come down to your personal preference. Please feel free to call us to discuss further. Kind regards, Anmaree. 03 8585 6685
How much would the shiipping cost to send the wellness pillow to the UK
Hi Lynne, the freight is calculated as you go to check out and before you pay. Kind regards Anmaree 03 8585 6685
Hello, Can you recommend your best pillow for neck support? Thanks, David
Hi David. Our contoured pillows offer great neck support .You have a choice of memory foam such as the Complete Sleeprrr Original or Plus (firmer), or latex : the Naturelle pillows. These are our two most popular pillows purchased by Health Professionals and the general public. Traditional foam pillows are lighter and "springy".The Wellness pillow is a combination of both types of foam and will also provide good neck support. It will come down to personal preference .Please feel free to call if you need more information. Kind regards, Anmaree 03 8585 6685
Hello, do you have your spot in Lithuania? Is it possible to order from you? I live in Lithuania.
Yes you can order online and we will ship direct to you. Normally 4-5 business days for delivery and you will receive tracking details at that time. Warm regards, Brett Parnham 03 8585 6685
I am a chiropractor looking at what pillows to stock for patients. I first bought the naturelle latex pillow which has sold out but common feedback was that it was too firm. I want a contour pillow that is firm enough to have support for the neck but slightly softer than the naturelle latex pillows. What should i be looking at?
Hi Sam, I think the wellness pillow could be worth looking at and also the complete sleeprrr range of pillows. The original is generally recommended for adolescents, seniors and females and the plus version for males - very broadly speaking. Wellness pillow is a nice mix of memory and traditional foam and i think is a very good product. Can i ask you to give me a call on 03 8585 6685 and can help with questions you may have at a time that suits you. Kind Regards, BRett.
Do you have extra long pillows?
Hi Kingsley. No, this is our longest pillow. Kind regards Anmaree 03 8585 6685
Hi, bought a pillow through my massage Therapist couple of years ago and really loved and it helped me with my neck pain. Now i want to buy a new one through your web but confused with the variety you have. I don't want buy a different kind of pillow . Can I send you a picture of the pillow i have or is there a way that you can identify my current pillow ?
Yes, please send a photo to [email protected] and we should be able to assist. Kind regards, Anmaree 03 8585 6685
1. Do they smell? 2. Is it 14 cm with the extra already attached or could you make it more with the attachment?
Hi, The Wellness pillow has no odor. It is 13 and 14 cms in total height. Please call us if you would like more information. Kind regards, Anmaree.03 8585 6685
I purchased a Wellness Pillow my customer number is CA401688. I am looking for a pillow protector can you recommend the best one for this pillow. Also do you sell pillow slips for these pillows.
HI Mg, The best option for the pillow protector will be the large size in the naturelle pillow protector. https://www.the-pillow.com.au/pillow-slips-covers/pillow_protector_waterproof For pillow slips these get a very good review overall and would suit in the regular length. https://www.the-pillow.com.au/pillow-slips-covers/thera-soft-pillowcase Warm regards, Brett Parnham 03 8585 6685
Why do some pillows make you sweat they seem to heat up
Generaally the denser a pillow (heavier) the more they will be prone to heat up and hold that heat. Memory foam pillows are the heaviest so some people often find them to sleep a bit warm. The wellness pillow should be a pretty good option regarding heat as it is quite open cell which means that heat can escape. We also recommend protectors in the pillows which will stop perspiration entering and keep them fresher for longer. Hope this info helps and please call us on 03 8585 6685 if we can be of further assistance. Warm regards, Brett Parnhaam 03 8585 6685
I am considering trying the wellness pillow, but am a bit worried it might be to firm and hurt my ear. If comparing it against the Complete sleeper plus (which was to firm for me) would the wellness pillow be firmer or softer than that one.
Hi Linda, the Wellness pillow is softer than the Complete Sleeprrr Plus. Kind regards, Anmaree 03 8585 6685
I have your latex pillow now about 6years old but want to know if the wellness pillow compares I am a side sleeper with neck problems
Hi, both of these contoured pillows offer support for your neck. It is just a question of personal preference. Please call us if you have any other queries. Kind regards Anmaree 03 8585 6685
Hi I am wondering if the contour pillows come with a pillow cover or they need to be purchased separately?
Hi Andrea, Pillow protectors and slips / cases are sold seperately. Kind regards, Anmaree
I have tried the complete sleeper pillow but even with all inserts out found it too high. Would this be lower? I sleep on my side and back and have bought so many pillows my linen cupboard looks like a spotlight store and my neck is still sore! I don�t really like the memory foam feel so was hoping this one will feel less squishy. I was also considering the 2 or 3 section adjustable pillow. I would love your recommendation. thank you.
Hi Karen, this pillow will be too high. The Sleepezy 2 or 3 Zone may be better options. Please feel free to call and we can discuss options. Kind regards, Anmaree 03 8585 6685