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Australia and International Delivery Information.
All orders received by Midday (AEST) will be sent the same business day. All orders received after Midday (AEST) will be sent next business day.
You will receive a tracking number the afternoon your product is dispatched and will be able to track every step of the way.
We use Australia Post for all deliveries to apartment building so that if no one is available to receive your product will be taken to the nearest Austpost facility for easy pickup.
Australia Post is also used for all international deliveries.
For home deliveries, we use a mix of premium carriers dependent on the size of the parcel and also your location. Tracking is provided with all our services.
If you have a preferred carrier then please let us know and we can ensure your preferred carrier is chosen.
For any special delivery instructions (or if Express Shipping is required) please contact us on (03) 8585 6685 so we can accommodate your request or email sales(at)the-pillow.com.au
Estimated delivery times are as below.
Melbourne - next day.
Sydney, Newcastle, Adelaide and regional Victoria - 2 days.
Tasmania, Northern NSW, Gold Coast, Brisbane, SE Qld - 2-3 days.
Perth, Regional NSW, Regional SA, Regional Qld - 4 to 6 days.
Delivery to all other parts of Australia - 4 to 7 days.
International Orders - Usually 4-7 business days.
*Newsletters are sent bi-monthly