Frequently Asked Questions
Just an email to Brett to say thank you so much for sending the replacement pillow.. the magnetic pillow has already made a difference with leg pain at night.. really appreciate it and will be purchasing loads more things from your shop once we get settled in Melbourne! Warm regards Zoe
I have just sent a question but forgot to say that I have neck condition that is very painful - what is the best pillow for helping with this problem
I would be most comfortable recommending to the complete sleeprrr original pillow if you are in pain. The reason is that it can be adjusted and you can therefore configure the pillows shape to suit your specific needs. Please give us a call to discuss but this would be the best pillow i believe for you. The memory foam is also a softer density which i believe is the best way to go if neck pain is an issue as it will give you a more gentle support.
Do you deliver it in UK? What company do you use to deliver it to UK? Thanks
Yes we send out parcels daily and all goods go via Australia post and then on forwarded to Royal Mail. Warm regards, Brett.
Can it be washed in the washing machine
The foam part of the pillow should never be washed but the outer cover can be. For best protection we recommend using the naturelle pillow protectors which will keep the pillow fresh for a much longer period of time. Exposing any foam to large amounts of moisture ie wash will cause premature degrading of the products.
do they come in different sizes? how do i know what the right size is for me?
Hi Leanne, They just come in the one sioze which should be a good fit for all but larger framed males. Warm regards, Brett.
Can one use the magnetic pillow over a continuous period of time? How long?
Hi Paul, The magnetic pillow and other magnentic supports can be used ongoing without any risk. The strength of the magnets is minimal but enough to help stimulate blood flow with use. Warm regards, Brett Parnham.
Hi. I have been using your magnetic pillows for years. My question to you is do they have a shelf life. Because I've had this pillow for over 8 years and my neck is starting to play up especially when I wake up and I thought maybe I need a new pillow.?
Hi, I have just bought 2 pillows online (order no. T203734) for a total of $158 - I got the free shipping but order does not mention anything about the free heat pack? The offer on your website says - FREE HEAT PACK & SHIPPING FOR RETAIL ONLINE ORDERS OVER $100 WITHIN AUSTRALIA Can you please ensure I get the free heat pack? Thanks!
Hi Sneyhil, the complimentary lupin heat pack will be included with your order. Kind regards, Anmaree 03 8585 6685
Do you have an adjustable pillow that supports cervical spine post op? Not interested in the complete Sleeprr at present.
Hi K, Can you give me a call to discuss what might be best for you. Usually much easier to work out over the phone if we can help you. Warm regards, Brett (03) 8585 6685
You give length & width of this pillow, but what about the all important depth. Please advise - Thank you
The pillow is 5 and 4 cms in height. Please call if you have any further queries. Kind regards, Anmaree 03 8585 6685
Is there any where in Sydney where I can try these pillows ?
Hi Lauren, Unfortunately , we have nowhere in Sydney for you to see this pillow. Apologies, Anmaree