Frequently Asked Questions
I am looking at something that will take the pressure of my lower back in bed I awake with pain at 3-30 am every night with pain in my back at L 4 and across my lower back ? possible a side wedge or a pillow support that starts at my lower back and raises or to my head position . I also am looking for a sitting cushion to spreed the weight when i sit
Hi Jeff, I think that the contour bed wedge may be more suited to your requirements. The leg carriage is more specic to heel and foot issues rather than lower back so that would be my recommendation. Please call 03 8585 6685 and happy to help with any further questions that you may have. Warm regards, Brett.
how pay with ndis?
Please send all information to [email protected] and our admin team will respond with a sales quote. Kind regards, Anmaree 03 8585 6685
Having bad leg circulation can it cause pain's in your leg's, as you cannot walk without having a lot of pain?
Hi Kanni, Yes poor circulation can cause some pain in the legs as the blood will stagnate in the legs. Good way to increase poor circulation is to keep your legs raised with one of the supports. Happy to help if you require on 03 8585 6685. Warm regards, Brett
I am a sufferer of Poly Neuropathy. Both feet and legs up to mid thigh are pretty much dead in relation to nerves (sense). Pain is chronic, and I am either bedridden or wheelchair bound. In search of a way to lift feet off bed and maintain distance between legs whilst not increasing heat. Do you have anything for both legs. please?
Hi Mark, Anything that i have that might be suitable for raising your legs is going to mean they are exposed to being supported by foam and thereby may cause some warmth issues. If you could give me a call at your convenience i can get a better idea of your requirements and can see what we can do with regard to product recommendations or making something custom for you. Warm regards, Brett 03 8585 6685
Do you have stock of Leg carriage cushion with bracket. What is the cost and are you able to deliver to Toowoobma,Queensland
We are expecting stock in the next two weeks. RRP is $129.99 and free shipping in Australia for orders over $100.00. Kind regards, Anmaree
Can you please confirm if this is currently in stock? i would be shipping this to Sydney
Hello, Thank you for your email. Yes we do have these in stock - please head to www.the-pillow.com.au to order online. If you need any additional help please feel free to give us a call. Many Thanks Ally
I purchased the leg carriage cushion for a client. She has asked me to get the additional part for her feet. Can you clarify what this is before I place the order through her NDIS funding? Thanks, Jan
Hi Jan,this is called the Leg Carriage Canopy and it is $55.00. Kind regards, Anmaree
Just wondering if this is recommended for single patient use? or can it be appropriately cleaned and used for the next patient. Is there a guarantee on the pillow?
Hello, It is not welded stitching but the product is waterproof so can be easily cleaned and wiped down with a non abrasive cleaning product Please give us a call on 03 8585 6685 and happy to help with any further questions that you may have. Warm regards, Brett
do you use auspost or couriers
We use Aust Post for PO Boxes and when unsafe to leave. We also use Fastway couriers. Kind regards, Anmaree. 03 8585 6685
Hi, We would like to purchase the Leg Carriage Cushion for my wife Cheryl, Cheryl is an NDIS Participant and has funding for Low Budget/Low Risk Aids, we are also Self Managed so this purchase does not need to be quoted or submitted and has already been recommended by Cheryl's Physiotherapist. How can we proceed? Regards Neville.
Hi Neville, The NDIS is quite new for us so will research how process is done and will advise on how to proceed. Will be in touch Friday for you with some answers. Warm regards, Brett 03 8585 6685
how do i pay with my NDIS funding
Hi Chrissie, Can you please send an email with what you require, your NDIS number and also your address to [email protected] We can then send through quote for your approval and then dispatch the goods for you asap. Warm regards, Brett Parnham 03 8585 6685
Is this product for one leg only? Can two cushions be used side by side for both legs, or will the legs splay too much due to the internal width and bulk of the cushions?
Hi B, You probably could use two of the products next to each other if you wished but we would probably be best off joining them together so they don't move during the night. Can i suggest you give us a call and let us know what your requirements are and we can work out if this will work or what your best option will be. Warm regards. Brett Parnham 03 8585 6685