Please note that while we are still dispatching within 2 business days there are some delays in delivery times caused by the Vic and NSW lockdowns. We thank you for your support and your patience at this time.
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Brochure
Specifications
| Childrens Size | 32 cm wide x 43 cm long x 8 cm and 7 cm high |
|---|---|
| TGA Listed | Yes |
| Australian Register of Therapeutic Goods Number | No.174455 Device: Pillow |
| Small Size | 36.5 cm wide x 56 cm long x 11 cm and 10 cm high |
| Standard Size | 40 cm wide x 59 cm long x 13 cm and 12 cm high |
| Queen Size | 40 cm wide x 59 cm long x 14 cm and 13 cm high |
| King Size | 40 cm wide x 59 cm long x 15.5 cm and 14 cm high |
| Memory Foam Medium | 51cm long x 38cm wide x 12.5 cm high side and 11 cm low side |
| Memory Foam Low | 51cm long x 38cm wide x 11.5 cm high side and 10 cm low side |
| Inner Memory Foam | Visco Elastic Memory Foam |
| Inner Regular foam | All-new 100% open cell 'breathing' urethane foam |
| Outer Cover | 100% Cotton |
| Country of Manufacture | Australian Made |
Certifications
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Care Instructions
Inner: Do not immerse in water. Dab clean with a solution of warm water and mild detergent. Do not machine wash. Do not tumble dry. Dry flat away from direct sunlight.
Cotton Cover Wash in warm water using mild detergent. Line dry.
Tranquillow Pillow - Gently Contoured Comfort Pillow. Carved from one piece of quality foam. Tranquillow supports the neck and cradles the head.
The contour of the pillow features one side slightly higher than the other to provide user options and ensure that personal support and comfort needs can be met. Covered in removable cotton cover. Ideal for average frame adults who have a preference for side sleeping, but is also suitable for back-sleeping.
Proudly Australian Made & Owned
Our Tranquillow Pillows are all proudly made in Australia by us, an Australian owned company, utilising the world class manufacturing and health and safety standards that Australia upholds.Tranquillow contoured neck pillow
Our original therapeutic contoured neck pillow, carved from non-allergenic quality foams is available in two different densities. Specifically designed to support the neck and cradle the head. Tranquillow has been designed to encourage better position and posture during sleep by maintaining the spine's natural alignment.Main Features
- Tranquillow's gentle contour features one side slightly higher than the opposite side, for individual support and comfort for either side or back sleeping, and its shape encourages better posture during sleep.
- Designed to help minimize neck and shoulder stress and muscle stiffness in both 'new' and 'old' injuries.
- May assist asthma sufferers and others who require clear breathing patterns.
- Aids breathing patterns - may help alleviate snoring! (as side sleeping is beneficial for enhancing clearer breathing by opening the airway).
- 'No bounce' non-moulded construction provides desired nestling effect for neck and head, ensures comfort.
Five Sizes
Tranquillow comes in five sizes and two different densities to ensure that the support needs of all individuals regardless of their size or sleeping position can be met.
- Children's (soft density only): For the tender years 3-7. Suits Naturelle Pillow Protector in Small Size.
- Small: available in 'soft' and 'deluxe' densities. For older children, young teenagers, small framed adults and those who prefer a low pillow, and back sleepers. Suits Naturelle Pillow Protectors in a Standard Size
- Standard: available in 'soft' and 'deluxe' densities. For average framed persons, and side sleepers. Suits Naturelle Pillow Protector in Large Size.
- Queen: available in deluxe foam only. Suits broader-framed (above average) persons who sleep on their side. Suits Naturelle Pillow Protector in a Large Size.
- King: available in deluxe foam only. broad-framed side sleepers. Suits Naturelle Pillow Protector in a Large Size.
Foam Choices - Which pillow should i choose?
The Tranquillow pillow comes in the choice of two different foams. The soft version (white colour) is a medium density softer structure foam. It is the most popular version. The deluxe version of foam (yellow in colour) is quite firm and will not suit those that like to mould into their pillow. It will however provide a very rigid and supportive sleep surface for those that like a rigid support. If unsure of which option we recommend the purchase of the soft version.See What 5000+ Customers Are Saying
Service Rating : It took a while for my pillow to come half way around the world. I was disappointed that I did not receive shipment notification or tracking. But the pillow arrived and in the ten years after neck surgery this is only the second pillow that gives me a good nights rest.
Product : Pillow is a great post surgery pillow.
Some of the best nights sleep I’ve gotten in the ten years since surgery. Love it
14 Apr 2021
Service Rating : The purchase was done on line and it was all good and very prompt but I am very disappointed with the after sales. It was my fault but I purchased the wrong pillow by mistake. I have bought twice from there before but th eordering had more choices this time. However I emailed them and they said yes no worries send or back and we will exchange . I di that immediately in their own box it came in and that was on the 23 red of March and I tracked it and they received it on the 25 th. I called and I was told yes it was there but they only do their returns etc on a wed I think it was . No call that day so I rang again and was told it wasn’t there ! I said yes it is and the lady said oh we only process returns on a certain day we will call you in a few days !!!, Here I am still waiting. I won’t be buying from there again.
Product : Wrong pillow so returned and waiting on replacement as I said .
06 Apr 2021
Service Rating : Prompt service. Very satisfactory product. Online ordering went well.
Product : Very satisfactory. Very good neck support.
09 Mar 2021
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Questions & Answers
Love the king size!!!
Tranquillow Contoured Pillow - 9 Options Available King Size40 cm wide x 59 cm long x ***15.5 cm and 14 cm high*** Karinya S
Email address : [email protected] :I ordered a tranquillow for my 4 years old daughter and she loves it. And now I would like to order one for myself with a similar density of her tranquillow children pillow. Kindly please give me an advise on choosing a tranquillow small size soft one or the deluxe one?Thank you.
Hi Apple, Your daughter would have got the childerens in the soft density so definitely choose the soft density for yourself also. I think you would find the deluxe version too firm. Warm regards, Brett 03 8585 6685
I'm interested in your Tranquillow pillow, but I have a question about density. Please tell me the difference between soft and deluxe density?
Standard Size TranquillowStandard Soft: is the softer version pillow of the range. It is 20% softer than the deluxe version. Suited for side sleeprrs and those that prefer a higher pillow. Standard Deluxe: a firm pillow, and slightly heavier (which reflects product longevity). Suited to those that prefer a firmer more rigid supportive pillow. Medium Memory foam : is softer than all the other versions, still offers great support.Low Memory foam : is super soft and of high quality. Suitable for children, back sleeprrrs and those with smaller frames. Small Size TranquillowSmall soft: suitable for small framed back and side sleeprrrs and also youth who prefer a softer pillow yet still have good support. Small Deluxe: best for small framed people who like a firm supportive pillow.
Could you please describe the deluxe density in the Standard size Tranquillow pillows please. How is this different to the 'soft' version?
The 'Deluxe' version is 20% firmer than the 'Soft' version. Both of these are of superior quality (which translates as higher density).
What is the product warranty?
The Therapeutic Pillow International (TPI) WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer.Also, once product has been used, Government health regulations prohibit return and/or refunds.
Is there a guarantee of pillow comfort, support and longevity?
TPI does not provide GUARANTEES about product comfort, support, or longevity. Our company will discuss individual queries with consumers, and if there is seen to be a legitimate case we will work together to provide customer satisfaction. This may result in a recommendation and sale of a more appropriate type of pillow which may be offered at a lower-than-retail price plus freight. There are no definitive guarantees.
Why does one pillow cost more than another model?
TPI products, particularly its pillows, have vast price variances which are usually scaled to pillow density (which invariably equates to increased weight of product where foam-based products are concerned) and other factors which constitute a product's integrity (such as Memory foam or laminated pillows (where one piece of foam is adhered to another).
How long does is take to become adjusted to sleeping on an contoured pillow?
First night. In some cases, however, the sleeper has gotten used to sleeping in an incorrect position for so long that the correct position may feel a bit strange at first. This should correct itself within a week or two, allowing your body to rest properly.
Where does the foam in my pillow come from?
It is an oil-derived synthetic product.
Why are there different coloured foams?
Colour is used to identify a specific grade, hardness of a foam or resilience.
What if I'm allergic to foam pillows?
All our foam products have been treated with an allergy inhibiter which deters the presence of dust mite and other allergens.
All pillows look and feel the same, so what is the difference between the expensive ones and the lower cost ones?
Feel the weight of the pillow you are contemplating, and if it feels slightly on the 'heavy' side, then this indicates quality. Also with synthetic foam, run your finger along its surface and if there is a slight 'lubricating' feeling to your finger tips and not a 'dryness' then that reflects quality. Also, price does not always reflect quality, but usually the more you pay the better the quality. It is a fact of life!
I've been using a Tranquillow pillow in the standard Deluxe size for many years at my chiropractor's suggestion and have found it immensely helpful for my neck problem. But I have recently changed to a mattress that has a much softer top and now find my pillow pushes my neck out of alignment. I am a regular framed adult, so would you recommend I try the small size pillow? In standard or deluxe densities? Or would a standard size pillow in the soft density be the way to go?
If you have moved onto a softer bed then you should be using a lower pillow. I would recommend changing to the small deluxe. The reason for this is that you will sink into a softer bed a lot more so you do not need a pillow as high. If the std deluxe was good for so long then i dont think there is any need to change anything except for the size of the pillow.
Comment :Can the pillows be washed? How to do it? ThanksYour friendly Theramed Australia support team.
Hi Barbara, Unfortunately you cannot really wash the foams but you can dab them clean with a damp cloth if there are dirty spots. The best thing to use to protect the foam is a pillow protector that will stop perspiration getting into the product. Warm regards, Brett Parnham(03) 8585 6685
I want to 2 tranquillow pillows for 2 adults; What size I should choose? Thanks.
I tend to recommend the standard soft for broader frames, and then the small soft for smaller framed adults. This pillow is a good contour pillow that is not too firm and will give good support. Please let me know if i can be of further assistance with anything at all.
Could you please advise if you have memory foam pillow with size 50x30x10?
Unfortunately we don't stock a pillow to this exact measurements, however, the closest pillow to what you are after is our Tranquillow memory foam low pillow which measures 51cmx38cmx10cm (low side) and 11.5cm (high side).
Do you have stockists in Brisbane
Hello, We have many stockists in Brisbane and i am sure one close to you. Please contact our Qld agency on 07 3279 4400 and they will be able to advise your closest available. Warm regards Brett Parnham.
Do you shipped to U.K ? If so, how much would the postage cost?I use tranquillow contoured pillow (memory foam low) which I bought when I lived in Brisbane. Now I have moved to England and need to replace my old one.Many thanks,RegardsLadarat
Yes we ship all over the world. Normally orders leave next day and are arrive anywhere in the world within about 7-10 days. All orders are tracked and insured.
Which of your pillows would you suggest for a 120kg, 2m tall side sleeper?
It depends whether you sleep only on your side or sometimes on your back. Also if you prefer a pillow you mould into like a memory foam pillow (in this case i would recommend tranquillow medium with a bunch of extra inserts to give it the height you require) or something that will give you a firmer support like the tranquillow queen or king in traditional foam which will give you the height you require. The hardness of your mattress will also come into play. If it is a soft mattress then you will sink in more and dont need the pillow to be quite as high. Hope this info is helpful and as said please give me a call during business hours and can see what else might be helpful.
Hi is the tranqillow pillow in yellow deluxe rigged ? I have a yellow standard I'm trying to find the same but I don't want ribbed
Hi Sarah, The tranquillow pillow does not have any ridging in it. It is definitely a flat surface. Warm regards, Brett.
Hi, im interested in buying one of the king size pillows however i was after something harder than the soft foam. Ive seen an answer posted that it also comes in the deluxe foam but am unsure how to order that one specifically as i am only getting one option on the website. Thanks
The king size and queen size tranquillows do only come in the deluxe (firm) grade of foam. I understand where the confusion is with the pic of all the pillows and i will make a change to that image. If you place an order for the king you will receive the pillow you are after (king size deluxe). Please call if you require and i can help you with any further questions. 03 8585 6685.
Can you please explain the difference between soft density and deluxe density. I currently have a tranquillow pillow that I would like to replace with exactly the same one (it was given as a gift many years ago). I have found the right size and height but am not sure which density I should choose. Many thanks, Doreen
Hi Doreen, The difference between the two is the deluxe is about 20% firmer than the softer version. The soft is more popular so if not sure i would go for that one. Can you please tell me if you ordered online as we can look that up for you. If not then it might be possible to tell by the colour of the foam even though the white will yellow over time (which can make it difficult). Happy for you to email a photo to [email protected] and can see if we can help. Warm regards, Brett03 8585 6685
Can you tell me what the deluxe density entails. Is it a firm density please.
The Deluxe is the firmest density pillow that we use. It is a firm pillow. If in doubt i would recommend the soft version which will give good support but will not be so rigid in its feel. Please call us on 03 8585 6685 and we can help with any other questions that you may have. Warm regards, Brett.
Hi, Im interested in the tranquillow. But not sure if Standard SOFT or DENSITY? I'm a side sleeper and have quite a lot of tension in my neck. what do you recommend? thanks!
Definitely the soft as far as density goes. It provides good support without feeling to firm which might cause you more tension perhaps. We probably sell about 3 to 1 of the soft versus the deluxe.
Where can I view/try your pillows? I'm in mitcham Victoria. Cheers
Very sorry about delay but the nearest stockist of product to you will be the below. Maroodah Home Healthcare32-34 Railway AvenueRingwood East VIC 3135Ph No: 9879 8885Warm regards, Brett.
Hi, Most of the picture show a person lying side on in bed. I sleep on by back what pillow would I choose.Kind regardsSharon
I would choose a pillow that is quite low. Either the naturelle latex low pillow or the tranquillow memory low pillow would be my recommendation. Definitely something that is low. Please give me a call and happy to chat further with you about what else might be suitable.
I an not sure what should be the right height of a pillow which suits me. My measurement from the base of my neck to the tip of my shoulder is 15cm. would appreciate your recommendation . ThanksStephen
Hello, It really depends on both your height and the softness of your bed. Can you give our office a call on 03 8585 6685 and we can discuss which pillow will best suit your needs. Warm regards, Brett
I want to purchase a King size in the firmest foam you can get(not memory foam). My concern is that the King Size is a soft, is there a King Deluxe or Firm pillow
Hi Kazza, The king size pillow does come in the deluxe foam and should dfinitely be firm enough for your requirements. It is exceptionally high so would be best suited for a broad shouldered side sleeper. Regards, Brett.
How much is postage to country Victoria
Postage for country vic for one pillow will be 11.50 and we ship out daily and normally product will be with you within a few days.
Hi what is the different between the soft and deluxe density tranquillow pillow?
Hi Ashleigh, The soft is slightly softer than the deluxe density Tranquillow pillow. Both are traditional foam. Kind regards, Anmaree 03 8585 6685
I just purchased a tranquillity standard size soft density contoured support pillow. Could you tell me when to expect delivery please?
Hi Brenda, Your order is being sent today so should be with you Thursday i would think. Has gone via Fastway and you can track on their website. Warm regards, BRett Start: Monday 23-Apr-2018 14:14 Sent: Tuesday 24-Apr-2018 12:04Order ID115045 -|the-pillow.com.au|-Order StatusDISPATCHEDCustomer [email protected] (1) Pay TypePayPalPayer [email protected] PayPal TRX No17746012JM3568317Track IDZZ0000951074 Track TypeFastway
Hi thereI have a medium soft/hard bed on a slats base. I sleep next to my partner and the bed sags slightly in the middle when we're both in it. I have pain and pinched nerves often in my neck and shoulders so I'm looking for a pillow that will help. I am 174cm tall and female (33). I have a slight frame and I sleep on my side mostly and sometimes on my back. What pillow do you recommend? Thank you, Amelia
Hi Amelia, For a slighter frame and also because you sleep on your side and your back i think the tranquillow memory low would be a good fit. It is comfortable, soft and supportive. If you would prefer something a little higher then i would recommend the complete sleeprrr original which is our most popular pillow. Warm regards, Brett 03 8585 6685
I think I have chosen the wrong pillow. I have bought from you more than once but this time it was confusing with so many choices. The one I have chosen is obviously not the same as I usually buy from you. Can I return it and get another one
You are most welcome to return the pillow if it is unused. I can see some of your earlier orders in our system. Our address is Building 4, 29 Grange Rd Cheltenham 3192. Please include your full contact details and we will call you once received. Or you may visit our showroom at 234 Centre Dandenong Road Cheltenham. Kind regards Anmaree. 03 8585 6685
what is deluxe density?
Hi Lisette,deluxe density is your traditional (old fashioned) foam,not memory foam
Hi, do you sell cervical pillow cases?
We sell pillow cases to fit our cervical pillows.Regards, Anmaree
Hi, is the king size of this good for back and side sleeping? most pillows are to small for me to sleep on my side and i use my arm under the pillow which is not comfortable. happy for other suggestions for side and back sleeping. Thanks
I think the king is usually too big for back sleeping but if looking for a really high supportive pillow for side sleeping it is very good for bigger frames. Happy to help with further questions on 03 8585 6685.
Hello we have the Pillow - Complete Sleeprrr Memory Foam - Original version. The shape and size is great but we find the adjustable parts move around quite a lot. The pillow profile is 16mm at the front & 14mm at the back. Does the Tranquillow pillow come in a similar shape and size ? thanks
Hi Gemma, Yes the tranquillow pillow medium memory foam pillow is very similar in size to the complete sleeprr and is made from the same foam density also. Warm regards, Brett. 03 8585 6685
I am wondering if the king size pillow comes in the deluxe form, I find the memory foam far too soft, I used to buy a solid foam pillow that I found fabulous, but cant seem to find one these days. I normally replace my pillow every year.
Hi Patricia, Please give us a call on 03 8585 6685 at any time and we can help with your questions. Warm regards, Brett.
Which is best for a one year old baby?
Please consider Their First Pillow which is more suitable for this age. It is a full size very low pillow.Most welcome to call us if you have further queries. Kind regards, Anmaree 03 8585 6685
Hello, I was just wondering which pillow you would recommend particularly for neck pain? I am also a side sleeper.Also, are your products sold in store anywhere?Thanks!
Hello, I tend to recommend the complete sleeprrr original pillow. It is adjustable, supportive and comfortable and is the most popular product in our range. Happy to chat further about it on 03 8585 6685. Warm regards, Brett.
Hi I had previously bought a therapeutic pillow stranded density but there are soft and delux only. Is deluxe
Hi Kaye, We have both available an dit looks like in March 2015 you bought hte deluxe version and then in April you bought the soft version. Might be easiest if you wish to give us a call on 03 8585 6685.Warm regards, Brett.
I have an old Tranquillow - Small, Soft, Traditional foam - that has lost it's neck support due to age. I have just bought a new one but even the low side is too high, it stretches my neck. I need a low pillow. The old pillow is now more comfortable upside down. I'm a side sleeper. What is the minimum height in the centre of the Family Egg Foam pillows - both Junior and Low profiles?
The minimum height in the centre of the Family Low is 8 cms and 7 cms in the middle of the Family Junior. Kind regards, Anmaree
Good morning. Which is softer: Soft or Deluxe in the Tranquillow Contoured Pillow please?
Hi Heather , the "Soft" is slightly softer than the "Deluxe".Kind regards, Anmaree 03 8585 6685
Cost of your pillows for neck problems
HI Dick and Lesley, The price varies for our products between $59 and $129 for our contour pillows. Happy to chat further on 03 8585 6685 if you would like to ask any further questions. Warm regards, Brett 03 8585 6685
I sleep on both right side and back but lately I've been having a stiff neck which is causing me headaches. What pillow do you recommend and what size? I'm adult, female, small frame. Many thanks.
I woudl probably recommend the latex naturelle pillow in a low size. This will give you the option of removing the insert to make the pillow a bit lower should you need. The contour is quite gentle meaning it should suit both back and side sleeping also. Happy to help with further questions should you require on 03 8585 6685.Warm regards, Brett Parnham03 8585 6685
Hi I would like to know is the deluxe and soft density are what they say they are. And how long does an order take to be posted. Regards Kathleen
Hi Kathleen. We have all of our products in stock so we can send next day to you. If you have questions about pillows please give us a call and most happy to help. Warm regards, Brett 03 8585 6685
What is the best pillow for side sleeper who snores but no sleep apnea
Hi Liz, I would suggest the complete sleeprr in deluxe if you prefer tradtional foam or in the plus version if you prefer memory foam. Both will give good support and by getting comfortable on your side should help to reduce the snoring. Welcome to call us on 03 8585 6685 for further information if you require. Warm regards, Brett Parnham(03) 8585 6685
How on earth does one choose the correct pillow, is the more expensive better?
It is confusing with so many choices. Please give us a call and we can assist you over the phone. Kindest regards, Anmaree 03 8585 6685
postage?
Normally should be $9 to anywhere in Australia but happy to help with further questions on 03 8585 6685 at anytime. Warm regards, Brett Parnham03 8585 6685
Hi there,i am after a pillow for my husband, he is 6foot5 and weighs approx 110kgs. He sleeps mostly on his side as he snores too loudly on his back. we recently upgraded our mattress to memory foam (ecosa) which is quite firm. what pillow would you recommend?
Hello, Given you husband is obviously quite tall and your mattress is quite firm (he won't sink in too much) then he needs a high pillow. Also being a side sleeper a high pillow will give good support to the neck. I would recommend either the tranquillow queen (the king size may be too high) which is quite firm but should give good support and by doing so perhaps lesson his snoring (though we cant promise this). Otherwise the Naturelle Latex High is more comfortable and has the option of adjusting the size down if he finds it too high. Hope this info helps and please give our office a call on 03 8585 6685 if we can be of further assistance in anyway. Warm regards, Brett Parnham
I am looking for contoured pillow. I have used a Tempur contoured pillow for a few years now & I need a new pillow. I do get neck pain. I prefer a firm pillow with a medium profile. What would you recommend?
Thanks for getting in touch and happy to help with a recommendation. Based on your feedback i think the complete Sleeprrr memory plus wuld be a good fit. It is not as popular as the original version but is a firmer pillow which it sounds like you would like. https://www.the-pillow.com.au/pillows/complete_sleeprrr_plus_morePlease feel free to call us on 03 8585 6685 to discuss some more questions if you would like. Warm regards, Brett
Would like to know which pillow my husband needs for neck and shoulder pain
Hi Joyce,Most of our contoured pillows will support neck and shoulders. Personal preference will dictate the type of filling, be it traditional foam, memory foam, latex or polyfill. There is no blanket answer. Side or back sleeping also needs to be considered. Please feel free to call us on 03 8585 6685.Kind regards, Anmaree. 03 8585 6685
What is the measurements of the contoured pillow and the sleet apneoa pillow please
The sleep apnea measurements are Size12cm high under neck tapering down to 6cm at them back of the pillow. Pillow is 42cm wide.The measurements for all the different contour pillows can be viewed by clicking on specs. Warm regards, Brett. 03 8585 6685
HI,I have had the naturelle in the past, but it goes too soft after a while. Looking at the tranquillow and not sure about the soft or deluxe?
I would say if you want a firmer pillow that will last longer then the deluxe is definitely the way to go. It is a heavy density meaning it wont soften as much as other pillows over time. Happy to chat more on 03 8585 6685 at any time. Warm regards, Brett Parnham.
Hi, I prefer a pillow that is not very high. Just wondering if the smaller sized pillows are of less height than the normal size? Thank you for your assistance. Leigh
Hi Leigh, Thanks for your contact and yes the tranquillow small pillow are smaller in height. They are probably 2-3 cm overall lower than the standard size pillows so if you prefer a lower feel then i definitely recommend these as a better option for you than the standard sizes. Warm regards, Brett 03 8585 6685
Is the tranquil low made of same memory foam as Satin Beauty or is it not as good?
Hi Marion, Yes , it is the same foam. Kind regards, Anmaree 03 8585 6685
is a tranquillow contoured pillow in small size soft density made by memory form or tranditional foam? I bought the children pillow for my daughter and there is an options of the foam but in adult small size. thanks
hello, the small soft is only available in traditional foam and if memory foam is required then the tranquillow memory low would be the closest in shape to this. Warm regards, Brett03 8585 6685
Hi It looks like i currently havea Tranquillow contoured pillow standard yellow foam-if i want to order another one is it soft density????
We make the Tranquillow in a Standard Deluxe and a Standard Soft version. They are both traditional foam and the soft is slightly softer. Most welcome to call us if you have further queries. Kind regards, Anmaree 03 8585 6685
do you have stockist in sydney
Yes we do Jenny. Please give us a call on 03 8585 6685 or email admin @ the-pillow.com.au and we can organise. Just let us know the product and your postcode. Warm regards, Brett.
why is it adding postage when its supposed to be free before 15th ??
Hi Felicity. Please just click on the original email that was sent for free postage and order will go through with free freight. It is a special only for our previous customers. If any issues please contact us on 03 8585 6685 and we can sort out for you in business hours between 9-5 mon-fri. Warm regards, Brett.
Where can I buy tranquillow pillow. Needed before Xmas.
Hi Butterflies, Please give us a call on 03 8585 6685 and we can either give you a local stockist or we can ship from our distributor in your state. No problems getting it to you prior to Christmas. Warm regards, Brett Parnham03 8585 6685
Hi is the queen tranquillow lharder than the memory medium tranquillow pillow please
Hi Linda, I would class it as a firmer pillow as it doesnt tend to mould to the shape of your neck so much and it is quite a high product. Definitely a product that is best suited for a side sleeper that wants a higher pillow. Warm regards, Brett (03) 8585 6685
Hi there, I need a pillow for my neck and spine, I'm usually a stomach sleeper and i need to start sleeping on my side because i get very bad neck and back pain. I was thinking of purchasing the queen sized tranquillow contour pillow, do you recommend this for my needs? It cant be too soft and it can't be too hard. needs to be firm
Hi, The Tranquillow Queen is a high pillow (14 and 13 cms ). The Standard Deluxe and the slightly softer Standard Soft Tranquillow pillows may also be an option. They are slightly lower (13 and 12 cms). These pillows are traditional foam, quite "springy" and firm.Please feel free to call us if you have any further questions.Kind regards, Anmaree. 03 8585 6685
Just a quick Q about the small size deluxe density model of this pillow - is it traditional or memory foam? I'd prefer one that is not memory foam if possible.
Hi Jodie. Teh deluxe are all traditional foam so should be well suited for you. Warm regards, Brett. 03 8585 6685
Hello, I have used Traquillow pillows in the past and after another. I am not sure if i ordered off your company last time (maybe 2 years ago) are you able to check please as I would like to know which option to order. Michelle Mckinnon. 5 Riverview st Evans Head 2473 NSW. [email protected] or- [email protected] . Thakyou
Hi Michelle.Your order in 2014 was the Tranquillow Small Soft pillow.Kind regardsAnmaree
i am looking for Contour 14 cm high firm pillow
Hi KC, Proabbly the queen size will be best suited for you i think. Happy to help on 03 8585 6685 if you do have further questions. Warm regards, Brett. 03 8585 6685
Hi there,Can you please tell me the difference between the small size soft and the small size deluxe tranquility pillow? Thanks so much. Jacqueline
Hi Jacqueline, the small size soft is a tad softer than the small size deluxe. Kindest regards, Anmaree 03 8585 6685
I'm looking at your contoured pillows. What is the difference between soft and deluxe density?
Hello, The difference is in the firmness with the deluxe being about 25% firmer than the soft version. Basically both give you support but the deluxe will be a lot more obvious in holding its shape. Hope this is of some assistance for you and please call 03 8585 6685 if we can be of further help. Warm regards, Brett03 8585 6685
do you have a pillow protector and pillow cases available that suit this pillow
Hello, Thanks for your email.We have pillow protectors in S/M/L depending on which size pillow you go for.https://www.the-pillow.com.au/pillow-slips-covers/pillow_protector_waterproof & Pillow cases in Regular and Short Length https://www.the-pillow.com.au/pillow-slips-covers/thera-soft-pillowcaseIf we can help with anything else please let us know.RegardsAlly
are the small ones for children?
Yes the smallest size is usually for children but sometimes used by people who only sleep on their backs and require a very low height pillow. Warm regards, Brett03 8585 6685
HiI have been airing my new Tranquillow Pillow outside for 2 days without the cover and it still has a very strong chemical smell.How long will this take to go so that I can start using my pillow?
Please give us a call when convenient, we are most happy to assist. Kind regards, Anmaree. 03 8585 6685
Is it possible to ship your products via Australia Post? I live on Dangar Island in the Hawkesbury River and we can receive parcels via Australia Post. Please let me know
Yes , we can ship by Australia Post to beautiful Dangar Island.Thank you.
Do you distribute to Hong Kong? We need your pillows here and I am a Chiropractor. Thanks! Fleur
HI Fleur, We do not have a distributor in Hong Kong at present. We do provide wholesale pricing and can send direct to you in HK so please expect email from us shortly with information on how to register and then we can send you freight quote based on the products you are looking at. Warm regards, Brett.
Is the tranquillow pillow suitable for back sleepers???
Yes the lower versions of the tranquillow - small or low are the best options if you are a back sleeper. Warm regards, Brett. 03 8585 6685
Why did you have to change the foam on the Queen Tranquillow? The blue foam was good, lasted well.. The yellow foam gets soft far too quickly, doesn't last more than a couple of months and then just makes my neck and back hurt more than it did before.. Please bring back the blue foam!!!
Hello Leitzen, We havent made the blue foam for probably close to 10 years but i do get asked about it from time to time. We superceded it with the yellow foam as it is denser so should hold its shape for longer. Basically it shuld now be a better quality than the blue foam. CAn you please give us a call at your leisure and will see what we can do with potentially upgrading a family pillow or latex pillow to the height you require and that may be a beneficial option. Warm regards, Brett (03) 8585 6685
Hi,I purchased a small deluxe tranquillow in 2010 and purchased another a few months ago. have you changed the foam? I am unable to use this one as it seems very different!
Hi Kirsty,We have not changed the foam or supplier. As promised in my previous email, I will be in touch in a couple of hours.Kindest regards, Anmaree. 03 8585 6685
Hello,As per my previous message, it is disappointing to see a new foam mentioned on other sites when searching but not on your site. I would like to return this purchase and swap for a white foam pillow please.regardsKirsty Rush
Hi Kirsty. I can see your previous orders and will be in touch as I am a little confused . Kind regards, Anmaree 03 8585 6685
my partner is a snorer and am looking for the right type of pillow.can you help suggest the right pillowthanks
Hello, Can you please give us a call on 03 8585 6685. Need to know partners height and weight and sleeping position so we can recommend properly for you. Cheers. Brett.
Hi. I purchased a number of pillows earlier this year. Il like to get a refund on one of the pillows. What do I need to do to organise it?RegardsSharon
Hi Sharon,If unused, please return to Building 4, 29 Grange Road Cheltenham 3192. Please quote # 187007 and include your contact details. We will then give you a call once received. Kind regards, Anmaree 03 8585 6685
I have a complete sleeper plus pillow. It became very soft after a year use so I bought another one however keep waking woth horrible neck pain tried the normal complete sleeper and it as too soft I'm 6 ft tall and about 110kg would the tranquil low be any good
I am thinking for your size the latex naturelle high will be the best option. It has excellent support, can be adjusted to a lower height if needed and will continue to support you for a long time. Please give us a call on 03 8585 6685 and we can give you some more information and help with any other questions you may have. Warm regards, Brett 03 8585 6685
I have a 14 year old , tall for his age and slim built like a firm pillow what do you recommend
Hi, the Tranquillow Standard Deluxe or Standard Soft may be options. Kind regards, Anmaree. 03 8585 6685
Are there any stockists in Melbourne where it would be possible to see the pillows? Im in Elwood
Sorry Kerry, no.Our showroom in Cheltenham is also closed at present. Kind regardsAnmaree
Hello,My name is Paul Walsh. I bought a pillow from you some years ago but can`t remember the name of it. Looking at your web site, I think it is the Tranquillow. I am 175cm, 78kgs and a side sleeper. The dimensions of my current "wave" pillow are 11.5X 12.5X 38X 62. It is a "soft" pillow.I would like to purchase a new pillow, perhaps with grooves in it. Better airflow?Your suggestions?Kind RegardsPaul Walsh
Hi Paul, I believe you have purchased the Tranquillow Standard Deluxe and the Standard Soft in the past. The Complete Sleeprrr Traditional Deluxe is the same type of foam and the corrugated surface will allow for more airflow. Kind regards, Anmaree 03 8585 6685
can we apply a whole sale account as a retail shop please? Can anyone get back to me on 0433 736 661? Thank you. Please find bellow our company details:Quantum Healing Center Pty Ltd ABN: 68 607 807 072Thank you.Kind regards,Vivian Tong_practice manager Quantum Healing Center Pty. Ltd.Phone: 07 3061 7710 | Fax: 07 3061 7710272 Rode Road, Wavell Heights, Brisbane QLD 4012 Australia-------------------------------------------------------------------------------------------
Of course. I will set up account now and give you a call shortly. Warm regards, Brett Parnham03 8585 6685
Hello I am looking for hard back and neck support cushions and good neck support pillows, are there any recommendations?
Hi, The Tranquillow traditional foam pillows are firm and come in a variety of heights. The Standard Deluxe is firmer than the Standard Soft. The Tranquillow memory foam in the medium profile is also firm. Please call us if you have further queries. Kind regards, Anmaree 03 8585 6685
I recently purchased from you the tranquillow pillow queen size. I was sleeping on another brand pillow for about 4-5 years and found I was getting a sore neck and shoulder, so I thought it was time to update my pillow. Before that I was sleeping on your standard size pillow and was finding it difficult to find them in the shops until late last year when I came across your brochure at my chiropractor so I decided to go back to your pillows hence my latest purrchase direct from you for the quee
Hello, Please give us a call on 03 8585 6685 and happy to help with any questions/queries that you may have at any time. Warm regards, Brett 03 8585 6685
Best option for me (sleep on my back) have some neck issues, am tall but slim build. Also - best option for my nine year old daughter. Want to get her a pillow that she isn't going to grown out of too quickly. Finally, suggestions for my husband who snores terribly and I suspect may have sleep apnoea. What is your return policy? Many thanks.
Hi Sarah. Tks for your question. Best option for your daughter is the naturelle latex low (you can take the insert out of the pillow to keep low now and then put it back in when she finds the pillow is too low down the track). I would also recommend the latex naturelle pillow low for you - and you can try it with and without the insert depending on what you find most comfortable. for your husband it really depends on his height but i normally recommend the Complete sleeprr Deluxe for any snorers as it is a firm pillow and will encourage him to sleep on his side but should help with the snoring. Definitely get his sleep apnea checked out though as can be quite an issue if not resolved. Returns info can all be found here. https://www.the-pillow.com.au/about/returnsPlease call if we can be of further assistance at anytime. Warm regards, Brett Parnham03 8585 6685
I'm a back sleeper, and to be comfortable lying on my back I need a soft, low-profile pillow, with a contour for neck support. I'm trying to decide between the Tranquillow pillow in either small size soft density, or memory foam low. What are the main differences between these two options? How different are they in height, support, and softness? Which would you recommend?
Hello, The small soft is 51 long x 36.5 wide x 11 and 10cms in height.The memory in the low profile is 51 long x 38 wide x 11.5 and 10 cms in height. The memory foam is firmer , heavier and more dense. Both pillows will offer support , just comes down to a personal preference . Please call if you have further queries .Kind regards Anmaree 03 8585 6685
traditional foam as opposed memory foam. Is traditional foam more firm?
I would say on the whole traditional foam feels more firm. It is more rigid in its design while memory foam tends to soften more under body weight and heat to the shape of the body. Warm regards, Brett. 03 8585 6685
Hi my wife has been looking to replace a traditional foam pillow for a while and is struggling to find pillows that are not memory foam.Can you let me know which pillows you stock would come in a soft non-memory (traditional) foam.Thanks
Hello, I woudl recommend either the tranquillow pillow small soft for your wife normally or if she is quite tall and a side sleeper then i would recommend the tranquillow standard soft. Happy to discuss on 03 8585 6685 at anytime should you require. Warm regards, Brett03 8585 6685
Hi, I have cervical stenosis, and am only able to sleep on my back- would this pillow be recommended for me, or is it primarily for a side sleeper?
Hi Mitch, It really depends on your size and frame. If you are always on your back then you just need something quite low so the small size tranquillow should be a good option foryou. Happy to discuss further on 03 8585 6685 should you require some more information.. Warm regards, Brett.
I have a shoulder injury what pillow is best for me
Hi J, For shoulder surgery recover most people find it in their best interests to lie in a slightly upright position. As such the best product in my opinion is the https://www.the-pillow.com.au/circulation-support/bed_wedge_morewhich should defintely make sleeping and resting more comfortable. The other product for sitting and resting in bed is the https://www.the-pillow.com.au/wedges/Adjusta-Wedge-Body-Support This is probably better for comfort during the day as you can change the angle but i thiink the bed wedge is the choice for sleeping at night. Warm regards, Brett Parnham03 8585 6685Warm regards, Brett Parnham(03) 8585 6685
I am 53 yr old petite female who prefers to sleep on stomach (sometimes side) canyon suggest a pillow - I dont like a hard firm pillow. prefer soft or medium
Hi Narelle,Please look at the Naturelle Latex pillow in the low profile or the Sleepezy 2 zone pillow with polyfill. Both pillows are adjustable so you can lower the height for stomach sleeping. Most welcome to call if you have further queries. Kind regards, Anmaree 03 8585 6685
I have been using Transquillow pillows for years, and desparately need new pillow slips. Do you have any. How can I order them. How much are they?
HI Abigail, Please give us a call on 03 8585 6685 and can organise to send them to you direct. They are $15 each and we have in stock. Just need to know the size of the pillows that you have. Warm regards, Brett. 03 8585 6685
Do you have a retail outlet on the Good Coast? Its almost impossible to judge sizes on line. I already have a cupboard full of the incorrect pillows. I need to actually inspect a new pillow!
Hello, Sorry about delay but here are some stockists nearby to you. Miller Family Trust (Elite Chiropractic)Shop 11B Bronberg Plaza 138 Saltyer Avenue BENOWA QLD 4217Ph No: 07 55382496AJ Morgan P/L T/AS Focus on Physio194 Ashmore Road BENOWA QLD 4217Ph No: 07 55649009Broadbeach ChiropracticLEVEL 3, NIECON TOWER BROADBEACH QLD 4218Ph No: 0755399722Plesae call us if we can be of further assistance at anytime. Warm regards, Brett. 03 8585 6685
What is the difference between the contour low or medium pillow for a 170cm high woman
Hi Susan, It depends mainly if you are a side sleeper then go for the medium but if you are only a back sleeprrr then the low will be a better fit most likely. Please give us a call on 03 8585 6685 and happy to help with any questions that you may have. Warm regards, Brett Parnham
Hi, Do you happen to stock any Cervical Neck Pillows for back sleepers which minimise head and neck movements (support for the side of the head)?
Hi Samantha, We have several pillows that may be of interest. The Naturelle latex low profile, the Tranquillow memory foam low profile and the Tranquilllow small size pillows. Kind regards Anmaree
hi there, I'm looking to get a pillow to mainly help with snoring. which one would you recommend? thank you
Hi Hank, I think the complete sleeprrr deluxe is the best option. If is quite firm in its support meaning your head wont sag and your airways will be as clear as possible. Also adjustable so you can change the shape to suit your comforts requirements. Warm regards, Brett. 03 8585 6685
I am returning the pillow I purchased which is a Latex med i want to exchange it for a Tranquillo De Luxe is that ok?
Hi Dorothy, you are welcome to return the pillow if unused and in it's original packaging. Please see our returns section at the bottom of our home page. Kind regards, Anmaree
Can you please give me some size guidance?
Hi Mona, Very sorry about the delay but can you please give me a call on 03 8585 6685 and we can help with all of your questions. Warm regards, Brett Parnham03 8585 6685
I just browse your website and would like to try your tranquillow contoured pillow Small Size Soft or Medium Density but do you have a stocklist in Sydney as I want to feel the pillow as bought many pillows and still couldn't find one that is comfortable and waking up without a neck pain or feeling uncomfortable. I am a side and back sleeper; small frame and I read the QA and think this would be suitable for me and I want to buy something made in Australia and not China.
Hi Paulina, We don't have a stockist in Sydney. The Tranquillow small soft should be fine for your frame. Kind regards Anmaree. 03 8585 6685
What is the difference between soft and deluxe density? Is small size ok for small adult? Thx.
Yes the small size will be best if you have a smaller size frame. Deluxe is a bit firmer and the soft version tends to be the more popular of the two. Warm regards, Brett. 03 8585 6685
I am interested in your Queen size pillow 40cm wide 59cm long and 13cm high.I have presumed that the 13cm height measurement is the highest profile for height - Can you advise what is the lowest height profile measurement please. Thanks
Hi Timothy, The Tranquillow Queen is 13 and 14 cms in height.Kindest regards Anmaree 03 8585 6685
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