Please note that while we are still dispatching within 2 business days there are some delays in delivery times caused by the Vic and NSW lockdowns. We thank you for your support and your patience at this time.
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Brochure
Specifications
| Australian Register of Therapeutic Goods Number | No.174455 Device: Pillow |
|---|---|
| TGA Listed | Yes |
| Low Size | Height: 10.5cm high side, 9.5cm low side (add 2cm with insert so 12.5cm and 11.5cm). Witdth: 58cm | |
| Medium Size | Height: 12cm high side, 10.5cm low side. (add 2cm with insert so 14cm and 12.5cm). Width: 58cm | Dep |
| High Size | Height: 14.5cm high side, 12cm low side. (add 2cm with insert). Length: 58cm | Width: 38cm |
| Pillow Material | Pure Natural Latex |
| Pillow Cover Inner | 100% cotton jersey |
| Pillow Cover Outer | 70% cotton / 30% polyester |
Certifications
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Care Instructions
Latex Pillow Insert: Washing not reccomended. Dab clean only, warm water (max 40c) mild detergent. Do not machine wash. Do not tumble dry. Dry flat in airy location, avoiding direct sunlight and heat. Pillow Cover Inner: Dab clean only, Do not machine wash. Do not tumble dry.
Latex Pillow Outer Cover: Machine Wash in cold water. Do not bleach. Do not tumble dry. Line dry only.
A luxurious pillow in natural latex rubber - from the natural rubber tree. Therapeutically designed and gently contoured, sumptuously soft and wonderfully supportive. Pure latex does not sag or lose its shape.
Now Adjustable!!! Features extra 2cm latex layer to give you the option of two height positions for each pillow. Removable layer is inside pillow cover and can be easily removed.
Encourages a restful sleep, naturally. The world's best latex pillow!
Designed for all sleeping positions and physiques, the all-natural, high-quality Naturelle latex pillow conforms to the shape of your head and neck to provide continuous support throughout the night.
Made of natural latex, from the rubber tree, these wonderful latex pillows never require fluffing, maintain their shape and provide maximum air flow, preventing moisture and heat build-up.
You'll love the advantages of a natural Latex Pillow
- Eco friendly: Natural Latex is a sustainable renewable natural resource.
- Hypo-allergenic: Natural Latex bedding is naturally resistant to mould, bacteria and dust-mites.
- 100% Natural: Natural Latex used in our bedding is completely chemical free and non-toxic.
- Naturally Biodegradable: Natural Latex bedding is healthy for you and healthy for the beautiful planet we call home.
4 sizes to suit all body shapes and sleeping preferences - Junior, Low, Medium & High (all sizes except Junior come with an extra 2cm layer to make the pillow lower or higher).
- Junior Profile: Designed to support kids from 8 years.
- Low Profile: Designed for small physiques & adult back sleepers. Includes 2cm additional layer.
- Medium Profile: Suits average physiques, and also those seeking a 'normal' sized pillow. Includes 2cm additional layer.
- High Profile: Suits side sleeping, broader shouldered physiques, and for those of common physique who prefer a higher pillow. Includes 2cm additional layer.
Special core construction - It 'Breathes', no sweat!
Hundreds of tiny cores have been created in the Naturelle latex pillow to allow air to flow for a more hygienic sleep environment. These cores, averaging half a centimetre wide, also enhance the pillow's luxurious 'feel' as well as providing even pressure dispersion.
- Won't sag or lose its shape.
- Encourages better posture.
- Open-cell honeycomb construction.
- Anti-bacterial, mould and dust free.
Pure and Natural Latex Pillow from the Rubber tree
The Naturelle Latex Pillow is produced from pure natural latex - harvested by tapping the milk (sap) of the small tropical tree Hevea Brasiliens. No chemicals are needed to stabilise the rubber, and the intrinsic colour is also retained. Latex is bio-degradable, naturally!
Our latex is non-toxic and contaminant-free, its natural properties inhibit bacterial and fungal growth, and it provides an inhospitable environment for dust mites. Latex is a renewable and sustainable resource, making it not only good for you, but good for the environment too!
The density of the pillow is 45KGS/CBM.
The Naturelle pure latex pillow is the perfect pillow for Mothers
Sleep better and wake refreshed with this soft and comfortable latex pillow. It's the perfect companion during pregnancy. It promotes side sleeping which is recommended during the third tri-mester.
You'll love using the latex pillow for years to come after pregnancy as it supports your body during post natal care and rest. Latex is a durable material, that will retain its shape. Many women find that allergies and sensitivities increase during pregnancy.
The all-natural properties of the Naturelle Pure Latex Pillow make it a perfect pregnancy pillow, and those seeking to avoid chemicals, synthetic and toxic materials.
Foam Discolouration & Air Traps
Please Note: It is also important to keep in mind that by it's nature, latex can have various cosmetic imperfections, variance in colour or discolouration and/or small tears, none of which will affect its performance, quality or durability in any way.Warranty
Any surface imperfections from the moulding process doesn't affect product integrity or performance & doesn't constitute a warranty defect. Natural softening with use will also occur & doesn't constitute a warranty defect.
Our Latex is sourced from Malaysia
See What 5000+ Customers Are Saying
Service Rating : Purchased pillow on line very easy
Product : Very comfy pillow have used previously
23 Sep 2021
Service Rating : Despite the current delays in postage, my pillow arrived very quickly and the product was of excellent quality. Definitely recommend this company!
Product : I have very bad neck pain which has been made worse by my old cheap pillows, but I am very pleasantly surprised by my new latex pillow. My neck pain is not being made worse from sleeping which is a huge relief, and I would definitely purchase from here again. Thank you very much!
29 Aug 2021
Service Rating : Best neck support ever
Product : Best pillow ever highly recommended
20 Mar 2021
Fast Delivery
Australia Wide
Designed and Recommended
by Health Professional
Rated 5 Stars on
Feefo in 2021
Registered NDIS
provider
95% of our Products
Made in Australia
Questions & Answers
Feedback
Dear Brett,I received the other pillow, thank you.Thanks for your very kind generosity, I appreciate it. You have gone far and beyond what I've come to expect with Service these days!Thanks and kindest regards, Tamara.
review
Att: BrettSorry its taken me so long. Here is my review Love the Naturelle Pillow. Healthy materials with no odour, Excellent after service when my husbands high profile pillow was way too high for him. Thank you,Kind Regards,Nadine
Endorsement
I purchased a Naturelle pillow at our Chirpractor in Leongatha about 6 weeks ago and love it so much. I always had a problem getting to sleep as I could hear my pulse when lying on my side?? No more problem!!! I am wondering if you have a distributor on the Gold Coast. We are going up to my daughter's for Christmas and thought I'd buy one to use while there ! Then give it to her!
Review
Hi Brett!Thank you so much for all your help! I absolutely love my pillow!!! I will no doubt be a return customer and will rave about what a wonderful company Therapeutic Pillow International is to everyone I know!Sincerely, Irene
Review
Many thanks for your prompt action; we feel a very efficient company to purchase our beautifully crafted products. I am very happy with the Naturelle Latex pillow and will certainly recommend your products and company to others.Warm regardsKay Cormack
Review.
Hi Brett,Thank you so much! It arrived after I emailed you. I have had two nights sleep and no issues. It's a wonderful pillow, so comfortable.Thank you for all your help.Kind regardsFiona
I am a 6" 2" tall male with neck C5 disk protrusion and C5 nerve radiculopathy. I am a side sleeper and currently using a memory foam pillow. Previously tried various pillows but none of them help with my neck pain. What is the best pillow me to sleep without neck pain.
Hi Ken, Can you please give us a call and we can discuss what might be best for your needs. Leaning towards a naturelle medium size - which i sleep on and i am about same height also. just have questions about mattress softness etc.
Review.
Good Evening, I would like to pass on some feedback for all the amazing help in getting my order to me so quickly. After completing my order online on the 26th August 2020, I rang your contact number and spoke with a very helpful female staff member who I asked whether there was any way of having my order delivered any quicker due to the migraines I recently have been suffering and the relief your pillows give me. Your staff member was very polite, professional and explained the delivery process. I was totally surprised yesterday morning (Saturday 29th August) when your delivery arrived. Could you please pass on a big thanks to all staff and the staff member I spoke with in getting my delivery to me so quickly. With the current uncertain environment everyone is facing at the moment, I cant thank you enough for providing me with that amazing and professional customer service. Thank you very much. Kind Regards W.N.
Hi I bought a natural pillow (m) from the friendlies Independant living. And after years of being unable to find the right pillow and sleep well at night the salesgirl talked me into one of these I tried it and was over the moon with the results I was able to have a sleep uninterrupted my head was comfortable and was able to breathe properly it was so good I went and purchased another so Thankyou you saved this old girls sanity and are giving here a decent nights sleep for once Thankyou again he
Hi Heather, What a wonderful email and thanks so much for sending that through. I am stoked that you like the pillow and even more stoked that you took the time to write to us and let us know. Will pass on to the rest of the team and if we can ever help with anything in the future please let me know. Warm regards, Brett. 03 8585 6685
What is the best pillow for camping for a stomach sleeper
Hi Kees, If on your tummy you want as low a pillow as possible but also somethig with a bit of support that wont squash down to much as you are campling. I would recommend the naturelle latex low pillow. You can remove insert to have it quite low and being latex it should hold its temperature ok in cold temperatures when camping. happy to help with further questions at anytime on 03 8585 6685. Warm regards, Brett.
What is latex?
It is the milk (sap) from the small tropical tree Heavea Braziliensis found in Malaysia, Thailand and Vietnam.It is harvested by tapping this tree, and is a sustainable and renewable resource. No chemicals are needed to stabilise the rubber, and the intrinsic color is also retained.Our latex is non-toxic and contaminant free, its natural properties inhibit bacterial and fungal growth, and it provides and inhospitable environment for dustmites.
What's so special about your Naturelle latex pillow?
Our Naturelle latex rubber pillow contains hundreds of tiny cores within it to allow air to flow for a more hygienic sleep environment. These cores averaging half a centimetre wide, also enhance the pillow's luxurious feel.
I purchased a Naturelle latex pillow low size and I have found it is too low. It did not come with the 2cm additional insert. I was wondering if it possible to purchase one of these inserts if so could you advise the cost. Also I was looking at your site and noticed a travel pillow could you please advise which one would be equivalent in feel to the pillow I have purchased. Thank you
Hi Karyn,No problems and we can send a complimetnary layer for your pillow with the travel pillow. Please give us a call and can work out which option will be best for you and send together. Probably the naturelle travel pillow medium size will be best.Warm regards, Brett.
Is your Naturelle latex pillow contoured?
Yes, the contour is quite mild in fact. One side is slightly higher than the other to best give you the option of using the side to suit your comfort and support requirements. The contour allows your neck and head to be evenly supported, thus encouraging the natural alignment of your spine during sleep. Better posture for a more relaxed sleep!
Why should I choose a latex pillow over a Memory foam or a traditional foam pillow?
It's a matter of preference. You may like the feel of Memory foam, or you may prefer the options of conventional foam with ourTranquillow range. The Naturelle latex pillow is, quite simply, a natural product and has a wonderful feel to it. It's a tough decision. We can only suggest that you search through our total pillow range and you will find your optimum pillow. You cannot miss!
What is the product warranty?
The Therapeutic Pillow International (TPI) WARRANTY covers manufacturing defects only. That is defects that can be definitively attributed to the manufacturing process and not those occurring after the product has been opened by the consumer.Also, once product has been used, Government health regulations prohibit return and/or refunds.
Is there a guarantee of pillow comfort, support and longevity?
TPI does not provide GUARANTEES about product comfort, support, or longevity. Our company will discuss individual queries with consumers, and if there is seen to be a legitimate case we will work together to provide customer satisfaction. This may result in a recommendation and sale of a more appropriate type of pillow which may be offered at a lower-than-retail price plus freight. There are no definitive guarantees.
How long does is take to become adjusted to sleeping on an contoured pillow?
First night. In some cases, however, the sleeper has gotten used to sleeping in an incorrect position for so long that the correct position may feel a bit strange at first. This should correct itself within a week or two, allowing your body to rest properly.
Where does the latex come from in my Naturelle latex pillow?
It is sourced from the rubber trees of Malaysia, Indonesia, Thailand and Vietnam.More information on Latex Production
My friend uses the naturelle latex pillow and has highly recommended it for me. I have neck problems. I'm just not sure what size to get..?
Normally the medium is the product we always recommend unless you are very slight and only sleep on your back (you would use the low in this case) or if you are larger framed and predominantly a side sleeper (high version).
I have a very sore neck and sleep on a rather low pillow I can't use a high one is the low one good? Does the rubber smell?
There may be a very slight rubber smell to the latex pillows (as they are made from pure rubber from the rubber tree) but this should dissipate very quickly. If it is an issue a wash of the cover and leaving the pillow in a airated environment for a day should get rid of any lingering odour. It is rarely an issue though.
I'm interested in your Naturelle Latex pillows but noticed it mentioned foam discolouration as part of description. I thought they were 100% natural latex & can't understand why foam is mentioned. Can you please explain? I'm allergic to foam so definitely do not want any contained in a pillow I purchase
There is definitely no foam in the latex product. I will adjust that reference in the content and make ammends. It is just a mistake by one of our copy writers as when the latex is produced it is referred to as latex foaming hence where the confusion might lie.
Is there a guarantee period? Is there a difference between your latex and a synthetic blend latex?
Hi Noela, Basically Syntheitic latex is a synthetic blend that is used to mix with the latex to get a slightly different feel. It can be up to 50% of the product from some suppliers. We have a 6% synthetic latex blend which we find gives the product a better and more consistent feel throughout. We would expect pillows to last 3-5 years on average and we replace if there is a fault or if you dont like the pillow you can just return to us for refund less initial freight ($9). Warm regards, Brett.
Do you have different sizes for your Naturelle latex pillow
We do. Two in fact. Low profile and Medium profile. Naturelle Low is more for the female frame, and Medium for the male and side sleepers, and for those who generally prefer a higher pillow.
Naturelle Latex Pillow - Gently Contoured. The density of the pillow is 45KGS/CBM.I like to sleep with a high / firm pillow. I see that this one is available in three profiles but is the density firm, medium or soft? The density measurement doesn't really help me
Hi Alan, I would describe the pillows as being a medium feel. They are definitely not fluffy soft like the talalay foam but are not hard or uncomfortable in any way. Good support and a very nice product. Please call us if we can help with any further questions on 03 8585 6685. Often easiest to talk about in conversation. We can also let you know of a stockist nearby where you can view and test the pillow if you would like. Warm regards Brett Parnham.
I usually sleep with two pillows would I need two of these? Or would I just need the biggest one?
Hi Shelly, I would recommend getting the high and we can put in some extra inserts to make product higher so that you can have it higher if you need. Please give us a call on 03 8585 6685 and we can organise for you over the phone. Warm regards, Brett.
how do you know which size is best?
It really depends on your size and how you sleep. low is best for tummy and back only sleepersmedium is best for those that sleep on back and side and are of medium build. high is best for anyone above a medium build who sleeps mainly on their side. Please call if we can be of further assistance. Warm regards, Brett 03 8585 6685
Can I buy replacement outer covers for our Naturelle pillows. If so how much are they, I would need one for the medium and one for the largeRegardsDeb Grimes
Hi Deb, We can organise that for you? Covers are 17.50 each and can be purchased over the phone at 03 8585 6685. Warm regards, Brett.
Hi there. With regards to the medium size Naturelle latex contour pillow - how high is the lowest part of the pillow from the side view. That is, the scooped section between 12cm (high side) and10.5cm section(low side)? Thankyou
The dip in the latex pillow measures out at approximately 9.5 cm. Hope this info is of assistance and the pillow receives very good feedback from most users.
Can your pillows be washed
The outer of the latex pillows can be washed but generally we do not recommend washing the latex foam itself. Also there is inner cover that is non removeable which would need to be cut if you were to wash the latex inside. The best way to keep the pillow clean we recommend using the naturelle pillow protectors which will stop any perspiration, dustmites, etc getting in to the pillow. Please call 03 8585 6685 if you have any further questions.
Hi. I have purchased a pillow here for legs and I enjoyed using it. I am now looking for something to help with my sleeping. Please recommend me a good one. Thank you
Hello. I always recommend the complete sleeprrr original pillow as first option. Comfortable, supportive and most importantly adjustable so should be suitable for pretty much everybody. The memory foam has a lovely feel to it also.
Is the Naturelle Latex pillow treated with any chemicals at all, for example fire retardant
The naturelle latex is not treated with added fire retardent. It is approximately 92% pure latex with the other 8% being synthetic latex. Synthetic latex is an oil based product comprising mainly of polyol and is in all latex products as it is designed to help with the foaming of the product and also to provide an even feel to the product in regards to no lumpiness or soft spots. It will also extend the lifespan of the product. 92% is about as high a purity as you will find. Please contact us for more information.
Hi,I have snoring problems and possibly sleep apnea. Was wondering if you have any pillows that are NOT made out of memory foam that would help me?Cheers,Warren
Hi Warren, The naturelle latex pllow is not memory foam and the contoured shape should help you to sleep and rest in a comfortable manner withthe support helping with sleep apnea and also snoring. Please call 03 8585 6685Warm regards, Brett.
Hi, Just wondering if any place stocks your pillows?
Hi JXR, We have stockists all around Australia and will have a stockist close to you. Please contact our head office on 03 8585 6685 and we will be able to recommend a nearby location.
How soft is this pillow? I'm looking for an extremely soft, giving pillow that is low profile, and every pillow I've tried so far (I think I'm on #11) that has said "soft" has been far too hard. Thanks for any advice you can provide.
Hello, If you are looking for our softest pillow i would recommend the complete sleeper gel blue pillow which is our softest pillow and i would recommend removing both the inserts to lower it so that you can sleep on your tummy. Hope this information is of some help and please give me a call on 03 8585 6685 if we can be of any further assistance. Warm regards, Brett.
I'm 6'3" or 1.90m with broad shoulders. I measured from my neck to the end of my shoulder and it's 6.5" or 16.5cm. So I'm thinking of the high profile. But I worry it won't be quite high enough. Do you give the option to put inserts in the pillow for your customers? Please don't recommend me another style/material pillow. I love latex! Latex with bamboo cover or give me death!Also, I am concerned about the firmness. I recently bought an Australian competitor's contour high profile talala
Hello, I think the latex high should be ok but we can put in some extra layers of foam underneath to give you some more height. The pillow should be firm enough. Talalaly is a much softer, fluffier material so does not have the support of the dunlop process that we use. Please give me a call on 03 8585 6685 and we can sort out the extra inserts for you. Warm regards, Brett. 03 8585 6685
I was wondering how often you recommend replacing the pillow for maximum benefit. I`ve had mine for quite a number of years now and I think it might be time to buy another.
Hi Diane, I normally recommend changing over the latex approximately every 5 years approximately but they can often last a good deal of time longer if used with a pillow protector. It is mainly moisture that will break down a pillow so might be a lttle less long lasting in more humid climates. Please let us know if we can be of further assistance. Warm regards. Brett.
How long does the Naturelle pillow last for?
Generally we say around the 5 years is a good amount of time for a pillow to last. They will all soften over time but generally i would say 5 years is about right for maximum support. Warm regards, Brett.
I would like to buy 1 low profile pillow. Is it possible to send to Hong Kong? May I know how heavy of the pillow
Yes it is possible to send to Hong Kong. We send product all over the world at very competitive rates. The pillow weight is 1.4kg.
What is the percentage of natural (not synthetic) latex in the pillow?Thank you.
The pillow contains 93-94% pure latex and the balance is synthetic latex. Warm regards. Brett.
Which Spore shopping centre is selling this pillow?
We do not sell the products through department stores as they are available only through health professionals. However you can purchase some of our range through Arc of Life Chiropractic in Arc of Life Chiropractic Centre Pte LtdNo. 1 Scotts Road#24-12/13 Shaw CentreSingapore 228208 Tel: (65) 6732 3323Warm regards, Brett Parnham.
Hi There,I am 158 cm and a side sleeper. Should I get The Medium ProfileNaturelle Latex Pillow - Gently Contoured, Also, what is your returns policy?Thanks & all the best,Ellie
Hi Ellie, I would probably recommend the low version for you given your height and it also comes with a removeable layer in the product so you can use that to adjust. Returns policy can be viewed here and you can send back if you are not happy for refund no problms. https://www.the-pillow.com.au/about/returnsAnything else please call us on 03 8585 6685 and we can help you with your questions. Warm regards, Brett.
Hello customer care team! I hope this message finds you well,Im currently on the hunt for a pillow that will support me while I sleep and prevent my head from tilting forward. The issue that I am having with my current pillow is that it is causing my head to tilt forward, which in effect is cause horizontal lines on my neck (the skin is being pressed as my chin is tucked towards my chest) - I suspect its because my pillow is too high. After browsing your website I am debating on wh
Hello, Can you give us a call on 03 8585 6685 and we can help with your question and see if we have a product that suits you. Warm regards, Brett.
Hi, My husband is a NDIS participant and he has some back pain, can we purchase directly from you or we need a physiotherapist to refer?ThanksNora
Hi Nora,No referral is required to make a purchase with us via NDIS.We require patient name, address, date of birth and NDIS number details prior to processing any orders. We conduct a check with NDIS to ensure payment of order will be accepted and then orders are shipped after this process.Please let us know if you have any other questions.Warm regards,Cristina
Hi, How do you work out which size pillow is the right one for you? Looking at your naturelle latex pillow Thank you
Hi Rose, Generally for females we recommend the low size in the naturelle, most males the medium size and the high is for the really larger framed people. Please call on 03 8585 6685 if you have any questions regarding sizing etc. Warm regards, Brett.
I have had two tempur contouredPillows of which the second one needs replacing. I have had a cervical fusion and am considering the smallest contoured latex pillow. My main concern is it might be too firm. How firm is it. The tempur does reduce height with the weight of the head. I am a small fit elderly lady. With thanks.
I think you should find the latex to your liking. It is not too firm in my opinion. If you go for the low version then you can remove insert to lower the height ifyou require. Happy to help with further questions on 03 8585 6685Warm regards, Brett. 03 8585 6685
where can the above contour be purchased in adelaide
Please contact our SA agent on 08 8365 4066 and we can locate some local stockists for you. Warm regards, Brett.
From the reviews, I'm assuming that the Latex Contour pillow is on the firm side, is that correct? I am used to a soft latex normal pillow, so I'm concerned that this latex contour one will be too firm? Thanks
I think it is slightly on the firmer side rather than soft. Gives good support and i dont think too firm but definitely not as soft as other products in the market in latex. Happy to help on further questions on 03 8585 6685. Warm regards, Brett Parnham03 8585 6685
Are your pillows non toxic?
Hi Angela,Yes, our pillows are non toxic. Kind regards, Anmaree. 03 8585 6685
Is the latex pillow soft, medium or firm
Hello. This is so subjective. It is neither soft or firm. I would suggest medium. Please call us if you would like further information. Kindest regards Anmaree 03 8585 6685
Hello, I think the pillow I'm using is the Naturelle Latex Pillow low profile but the description says it's for a child or back sleeper. I'm a side sleeper - is the low one okay for side sleeping?
Hi Cathy, It really depends on how tall you are? If too low we can organise an extra layer of latex that we can send which will give it a bit more height which will be beneficial for you. Warm regards, Brett Parnahm03 8585 6685.
i snore what pillow would you recommend,
I normallly recommend the complete sleeprr deluxe pillow. It is quite rigid so will support your airways nad encourage you to sleep on your side which is generally the best way to minimise snoring. Also is adjustable so you can change angles to suit your requirements. Warm regards, Brett. 03 8585 6685
what is the best pillow for a neck problem
Hi,Thank you for your enquiry.We would recommend a contoured pillow for optimal neck support. It is a personal preference as to whether you prefer memory foam, traditional foam or latex pillows.You are very welcome to phone us on 03 8585 6685 for more specific advice if required.Warm Regards,Cristina
Hi, I was wondering if the Naturelle latex pillows are refundable if protective case not opened? I'm not sure if I need low or medium and need to make sure my pillow is just right due to recent cervical injury.Thanks a lot!Nicole
Hi Nicole, Yes we can refund or exchange if not correct. They all come with an extra layer of latex which can be removed to lower the height so if not sure i would probably recommend the low for females and the medium for males as a general rule. Happy to help with further questions on 03 8585 6685 at anytime if you require further assistance. Warm regards, Brett Parnham03 8585 6685
Can you tell me how long shipping takes to California USA? Thank you
Hi Jules, We would send out tomorrow but takes between about a week and 2 weeks to get to you and be cleared by customs from what has been going on at the moment. Everything is a bit slow unfortunately though. Warm regards, Brett (03) 8585 6685
How you do measure for correct pillow size pleaze?
Hi Gillian,We have a Recommended Pillow Heights chart that is a great guide to assist you with your enquiry.I shall email you a copy of this via separate email.Warm regards,Cristina
do you offer bundle discounts for more then 1 pillow
We will always try our best to be competitive, please call us on 03 8585 6685 to discuss further. Kind regards, Anmaree
I have been using one of your Naturelle latex pillows for quite a few years now. I've noticed that it seems to be molting some hard, brown bits and having an odd odour. Is this the latex rubber inside disintegrating? Please advise (I assume it is time for a new pillow but want to make sure it's not dangerous to sleep with it in this state). Thanks.
Hi Di,The latex will crumble over time but I am not aware of any odour issues with this pillow. I think it is probably time to retire the pillow.They are compostable. Kind regards, Anmaree 03 8585 6685
Does the Naturelle Latex Contour adjustable pillow come with a pillow case. Also can I order a spare pillow case and if so, how much is it?
Hello, the Naturelle Latex pillow comes in a polycotton leaf patterned zippered cover. We suggest a pillow protector over the top and then a pillow case. We sell extra covers $17 RRP. Kind regards Anmaree 03 8585 6685
What size pillow should I purchase? Do you ship to Canada and how much would it cost to have one shipped here? Thanks
Hi J, I normally recommend the medium size. It is quite high with the insert kept in the pillow or you can remove to make it lower. That is the most popular version. Please see cost including freight below. Naturelle Latex Pillow - Gently Contoured, Adjustable in 3 Size Options Medium Profile $95.00 x 1Subtotal$95.00Shipping (50% off to CANADA) $25.30 (was 50.60)Total (AUD) $120.30Warm regards, Brett. 03 8585 6685
Hi Folks...I am 67 years old and have problems with my L1-5 and also Neck C4-6 and would love to have a great pillow to help me sleep..!!I am 173cm tall and approx 100kg We have a queen size bed and the mattress is pretty form with a comforter on top..I am also a side sleeper...I think I would prefer the Latex style pillow as I have had memory foam pillow previous and they seem to not be big enough... Maybe I purchased the wrong size..??Can you please help me in determini
Hi Jolly, I think giveen your height the latex natrelle medium will be best fit. It is adjustable soo if you find it a bit high you can always remov the lower layer to have it at a better height. Hope this infohelps. Warm regards, Brett03 8585 6685
Can the latex pillow be washed , my mum has one in a nursing home and they think there may be an outbreak of scabies. will it damage the pillow if it is washed in the washing machine?
Hi Louise, the pillow CANNOT be washed. The leafy pillow slip can be washed. Kind regards, Anmaree 03 8585 6685
Do you have covers for these pillows and do you have the pillows in different strengths because my husband only likes the harder ones,? cheers Annette
Hi Annette, the pillow comes with a zippered washable cover but we do recommend using a pillow protector. The latex is only available in one density. The Complete Sleeprrr Plus memory foam pillow is a firmer pillow.Kind regards, Anmaree 03 8585 6685
I enjoyed one of your pillows while staying in a hotel in Australia.I'm in the UK and looking for a latex neck pillow. Do you have anything to suggest? Your UK link only has memory foam and I'm not a fan of that.ThanksCraig
hi Craig, No worries and we send all around the world so can order online or email [email protected] with further questions. Warm regards, Brett 03 8585 6685
Hi, Just wondering if you allow wholesale accounts. We are a health studio in country victoria and I am the owner and chiropractor so just wondering how I can go about purchasing your wonderful pillows.Thanks in advance Ellen
Hi Ellen, Thansk for your interest in our range and i have emailed you directly on how to set up a wholesale account. Warm regards, Brett. 03 8585 6685
I have a bad habit of sleeping on my tummy. I often wake up with a stiff neck. I've been experiencing shoulder and neck issues for over a year (WFH + stress). I'm 5ft. I would like to buy the Naturelle Latex Pillow, however, I'm unsure which profile would be best suited to me. Can you help?
Hi Jane,A low profile pillow is preferable for stomach sleepers. Thus , I would recommend the low profile as you can remove the insert if too high . Kind regards, Anmaree 03 8585 6685
Hi, I have a large latex pillow with the additional spacer which I use, but my wife has one without the 2cm spacer - and she has tried my spacer and loves it! Is it possible just to purchase a 2cm spacer? Cheers and thanks - David
Of course David. pleaase give us a calll on 03 8585 6685 and we can sort you out with one. Can give you a couple compimentary but just would need to cover the freight. Warm regards, Brett.
Does this travel pillow using option Low Size have to lie flat when packing OR can it be rolled up to take less space
Hi Jean,I think you could certainly roll it up whilst travelling as you would be unrolling it daily to sleep. Kind regards, Anmaree
Do you ship to Australia and what does it cost to ship a contour pillow
Yes we ship all around Australia and normally costs 9.50 to ship anywhere in the country. Warm regards, Brett Parnham03 8585 6685
I am looking at buying one of these pillows but not sure what size to get. I have measured the distance between my neck and shoulder which is about 17.5 cm. I have a medium hardness mattress with a mattress topper (so the end result is soft to medium). Please let me know if I should get the medium size (incl 2cm adjustment to 14cm) or the large. Thanks
Hi N, I would go for the medium which has the inserts in it and should be well high enough in most cases (the high is really high). If you need an extra insert down the track we can always send complimentary. Warm regards, Brett 03 8585 6685
do you have pillow cases to fit these pillows
Hi,We have replacement covers sold separately for all three sizes of our Naturelle Latex pillow range.Please click this link for more information:https://www.the-pillow.com.au/pillow-slips-covers/Replacement-Naturelle-Latex-Pillow-CoverOur Therasoft pillow cases are of a standard size and will fit our latex low pillows only.Please do not hesitate to contact us on 03 8585 6685 for further assistance.Warm Regards,Cristina
Hi, I am looking at the Naturelle Latex Pillow OR the Tranquillow Contoured Pillow. i am 159 cm tall. What size would you recommend for each? I currently sleep with a standard latex pillow. i like the consistency. What is the difference between memory foam and the latex?
I would stick with the latex naturelle low. It has an removeable layer so the pillow can be lowered should you require. IF you like the consistency of latex then i would stick with it as the memory foam is a softer more maleuable feel that many latex users just dont prefer. Happy to help with further questions at any time. Warm regards, Brett Parnham(03) 8585 6685
So the 2cm insert is a new thing on this pillow? I have one (which Ive had for years and it doesnt have an insert) Thanks
Hi Angela thanks for your enquiry. The Latex insert was introduced approx 18mths ago to this range of pillows. Regards Robyn
can Therapeutic pillow make a direct charge to my NDIS package for 2 x high profile pillows ? as I am a self managed client
Yes we can Gavin. Please give us a call on 03 8585 6685 and we can talk you through how it all works or you can follow prompts at this link. https://www.the-pillow.com.au/about/NDISWarm regards, Brett. 03 8585 6685
Can you advise if you have this pillow in medium available and ready to ship? ThanksLee
Hi Lee,Yes we have this pillow in stock and ready to ship.Kindest regards, Anmaree 03 8585 6685
I'm not sure if I need to order low or medium. From the pictures the extra height in a medium comes from an extra layer you add. Is that correct? in which case, if I order medium I can always take out the extra layer if low more suitable. I am 5 foot 2 inches tall
Hi Julie, Given your height i think the low will suffice as it does come with the insert in it to give it extra height. The low with the insert in it will be exactly the same height as the medium without. Hope that all makes sense and please give us a call if we can be of further assistance. Warm regards, Brett. 03 8585 6685
I need to replace my pillow, I have a latex high contour pillow I think it was a tempur.I need a very high pillow and would like a recommendation please. My phone is 0418488907 if someone could call me please. Thanks
Hi R, Ours are not tempur but our range of memory foam pillows which tempur is are in my opiniion just as good and a whole lot more affordable. Happy to help with questionson 03 8585 6685 at anytime. The complete sleeprrr memory original version is the most popular one that we have. Warm regards, Brett.
How much delivery fee in 267 Grey St. South Brisbane 4101
Hi Ren, freight is calculated at check out before payment. Usually around $11 ish for 1 pillow.. Kind regards Anmaree
Do the measurements of the height of each pillow size in the photos, include or exclude the extra layer ? i.e. is the low profile 10.5cm without the extra 2cm, so it is actually 8.5cm ?
Hi,The specifications state without the 2 cm layer, thus the low is 10.5 and 9.5 cms . Add the layer and the height becomes 12.5 and 11.5 cms.Kind regards Anmaree
Hi, are the latex contoured pillows the same height on both sides? they look like it in the photo, but it is unusual for contoured pillows to be the same.
Hi Anne, There is a very slight difference in the heights of each side of the pillows to provide the option of a higher and a lower side of each pillow. Approximate specs are below. Warm regards, Brett.
Good morningI bought my pillow abt three yrs ago after Physio treatment for neck,shoulder & back.She recommended.I had the best nights sleep & have used ever since.My aches & pains improved dramatically.I would like to buy another outer cover for laundering ease.Is that item available please?Kind regardsMargaret Skeen
Hi Margaret, Yes it is available and very pleased you like the pillow so much. Great to hear. Anything else we can help you with please let us know. Warm regards, Brett. 03 8585 6685
Hi, do you use the talalay process on your latex pillow?
Hi vanessa, We find the tallalay process a little soft for support so we use the dunlop process for all of our latex pillow production. Tallalay is very good but just not suitable for our requirements. Warm regards, Brett.
Please, I was wondering the price on Naturelle Latex Pillow - Gently Contoured, Adjustable in 3 Size Options07 5537 7199
Hello, We chatted yesterday so let us know how you go with regards to ordering and recommend a medium and a low to start off and then can see what suits from there. Also can send a few pillow raisers complimentary with your first order. Warm regards, Brett Parnham.
what size of pillow protector should I use for the medium size of the pillow?
Hello. For the Naturelle latex medium i would recommend the large naturelle pillow protector. Warm regards, Brett Parnham03 8585 6685
Hi, Where is the naturelle latex pillow stocked in Sydney area?
Hi Pipp, Please give our NSW agent a call on 02 9316 9012 and Maurtec will be able to give you a list of all the stockists nearby to you. Warm regards, Brett. 03 8585 6685
I sleep on a therapeutic bed wedge and primarily on my back. Would the medium or low profile latex pillow be the best option?
Hi Pt, I would recommend the low for you. You can keep the latex insert in the pillow if you find it to be a good height but would proibably recommend that you remove. Warm regards, Brett. 03 585 6685
Hi. I would like some pillow advice please. I suffer from long-term chronic pain especially in my neck and shoulder. (including Fibromyalgia and Myofascial Syndrome). I have been sleeping on a Dunlopillo Medium (profile and softness) for years. Generally I find this the correct height but it does not cradle my head enough. I find I often wake in the night with a lot of left side neck muscle tension and the tendency for my head to roll to the sore side. I would like to try a pillow that better s
Hi Katherine,The Naturelle Latex pillow will certainly offer support and comfort.Please call us and we can chat further.Kind regards, Anmaree 03 8585 6685
Do your pillows come with a removable cover that can be machine washed?
Hi Kristina, the Naturelle latex pillows come with a removable and machine washable cover. Kind regards, Anmaree. 03 8585 6685
hi, what is the best pillow for side sleeper and big build person?
Hi Indah, I think the complete sleeprr deluxe shoudl be a good move but if require bigger then the tranquillow queen deluxe or the king deluxe (even bigger) should give plenty of support for you. Warm regards, Brett. 03 8585 6685
HelloI am looking for a pillow for my daughter who is having bad neck pain. I think she has out grown her current pillow and may be the pillow is a bit old as well (>3 yrs).She is 15 and the measurement from her neck to the edge of her shoulder is 15-16cm. She is of small frame, sleep on her side as well as her back. She has a mattress topper. Her current pillow is 8cm on the low side and 10 cm on the high side. Can you let me know what is the best / most suitable pillow I can get for he
Hi N, Normally i always recommend the complete sleeprrr original for most enquiries and i would suggest it would be the best option for your daughter as well. It is adjustable, supportive and can be configured to your choice of shape for your daughter. It is our most popular product. Happy to help with further questions on 03 8585 6685 if you have any other questions. Warm regards, Brett. 03 8585 6685
Arent the latex hot to sleep on
Some people find them a bit hot but for most it is not really an issue. If very temerature sensitive you might be better off with a more open traditional cell foam pillow that will allow air to move through the product and being of less density or mass they should retain less heat. Happy to help with further questions on 03 8585 6685.Warm regards, Brett Parnham
Wondering if a person with an allergy/sensitivity to rubber would get an allergic reaction to the naturelle latex pillow. If so is there any other particular product that would be more suitable?
Hi Hannah, the Naturelle pillows are hypo- allergenic and chemical free. I would probably err on the side of caution. I will give you a call in your practice later this morning. Kind regards, Anmaree
Hi I have just purchased this pillow. My question is that it seems to be hot whilst sleeping? How do you alleviate that issue? Thanks
Hi DJ, we have a gel pad that will fit inside the pillow and may help with alleviating the heat in the pillow? https://the-pillow.com.au/cooling/Theramed-Cooling-Gel-Pillow-PadThis may help and happy to send complimentary if you can cover the $15 freight to send. Please give me a call on Tuesday and will look after you if you wish to try. Wam regards, Brett.
whats your delivery times?
We try to despatch within 2 business days after receiving your order. Transit times are delayed at present due to Covid 19 lockdowns. Kind regards, Anmaree 03 8585 6685
I am looking at the Naturelle Latex Pillow. How should I determine if I need a low, medium or high profile pillow?
HI Derek. Sorry about delay but i would recommend the low for under 170cm, medium for 170cm-188cm and then the high for greater than 188cm. All can be lowered by removing the insert that comes inside the pillow. Warm regards, Brett. 03 8585 6685
i am wanting to place an order on your smallest sized pillow. Due to my size i am unsure if the pillow will fit me and if not i would like to send it in for a refund. do you offer refunds?
Hello August, Yes you can send back products if they are not suitable but you are responsible for the freight back to us. We will then refund less the original freight cost. I would recommend calling us on 03 8585 6685 and we can guide you in terms of the best pillows to purchase for your needs. Warm regards, Brett 03 8585 6685
I have the medium profile Naturelle latex pillow which is very comfortable, but makes my head very hot. Would the MemoGel Contour Pillow be an acceptable alternative profile wise? And do your Therasoft pillowcases fit the medium profile Naturelle and the Memo Gel? Regular pillow cases dont.
Hi SJ, Please give us a call on 03 8585 6685 and can discuss some options as the gel pad might be an easy thing to put in the pillowcase to make the latex pillow a little less cool. Warm regards, Brett03 8585 6685
hi I have military neck and want to know if you recommend this pillow, if yes how do I choose the size, thank-youKatrina
HI Katrina for military neck you generally want something of a low height that has some contour so as to encourage a bit of "stretch" when on your back. I would recommend the low version for you and most likely remove the extra layer that comes with the pillow so that it is lower size. Happy to chat further if you have more questionis. Warm regards, Brett Parnham03 8585 6685
Hi, can you please tell me if this product is talalay latex?
HI Dan, This product uses the Dunlop process and is not Talalay. We have tested the talalay and while it does produce a fantastic product also we find that the dunlop process is more supportive and hence a better fit with our ideologies regarding support and contour. Warm regards, Brett 03 8585 6685.
what is the shipping cost to 2477 on a naturelle latex pillow? thanks
Hello, The shipping will be $9.50 in freight to you at your postcode and order will be dispatched same day as long as we receive by midday. Otherwise will go next day. We have them all in stock. Any other questions please call us on 03 8585 6685. Warm regards, Brett Parnham03 8585 6685
HiCan you offer any assistance with sizing? I am a side sleeper with quite broad shoulders. Would I be a medium or a high profile?CheersYemi
Hi Yemi, Thanks for your email.The latex pillow is one of the firmer pillows so it's hard to say what you would be suited to as it's all personal preference.However here are the specs for both pillows:Medium SizeHeight: 12cm high side, 10.5cm low side. (add 2cm with insert so 14cm and 12.5cm). Width: 58cm | DepHigh SizeHeight: 14.5cm high side, 12cm low side. (add 2cm with insert). Length: 58cm | Width: 38cmMight like to start with the medium as the high looks like a big pillow but once again it's all personal preference.If you have anymore questions please feel free to give us a call.RegardsAlly
am i supposed to sleep on the lower side or the higher? or it doesn't matter
Hi Abbily, It really doesnt matter either way as the contour will support your neck on both sides. Just choose the side that is most comfortable and that will be the best option for you as it will encourage you to use that pillow. Any further questions please give us a call on 03 8585 6685.Warm regards, Brett Parnham03 8585 6685
Does the medium overall height include the extra 2cm (ie 12cm), or does the extra 2cm make the overall height 14cm?Thanks
That is correct. With the insert in the height will be 14cm and 12.5cm on either side. Warm regards, Brett 03 8585 6685
Hi. I placed an order but didnt receive the tracking number. Can you please send this to me? It was for the low profile Naturelle Latex Pillow. 0425 427 044
Apologies, hopefully you have since received. Kind regards, Anmaree. 03 8585 6685
Is it possible to buy just the bottom 2 cm insert layer for my existing naturelle latex pillow?
Yes, you may purchase the Latex pillow raiser 2 cm layer ($13.00).Kind regards, Anmaree 03 8585 6685
How do I measure for contour pillow height?
Please feel free to call us on 03 8585 6685. Thank you
Hi, I would like to order 2 pillows. My husband uses the low profile but I need a higher one. How do I order the extra 2 cm to adjust the height for me??? Thanks
Hi Liz, Please give us a call on 03 8585 6685 and we can organise exactly what you require over the phone. Warm regards, Brett. 03 8585 6685
I sleep on my back, which profile would you recommend
Hi Pete, I would recommend the medium size. It should be right for most back sleepers but if you are a very small frame then the low would probably be more suitable. Warm regards, Brett Parnham03 8585 6685
Hi there! My chiro has recommended your pillows! However I'm not sure which one would be best suited to me. I'm a 32year old female, 175cm high, 56kg, side sleeper and I have mild sleep apnea. My jaw tends to be pushed far back into my head. I quite like my pillow to be on the higher side and I like it to be very firm. I'm open to trying a contour pillow. I'd prefer natural products but will be willing to try anything. I also overheat easily and get night sweats so something that is breathable w
Hi Di, Thansk for getting in touch and can i ask you to please give us a call as easier to answer questions over the phone and make sure we give you the right product. Warm regards, Brett Parnahm03 8585 6685
voc of therapeutic pillow
There is some VOC in these pillows. Feather, wool or poly fill would be a better option if you have some sensitivities. Kind regards, Anmaree
Hi there,I'm not sure which size pillow to go for. I am female, 5ft 7.5in and slim build with relatively broad shoulders. About 58kg. I get a lot of neck and shoulder and lower back pain. I think either the medium or small would be best, but would appreciate advice. Many thanks,Jess
Hi Jess, I think the medium profile may suit if you are a side sleeper. If too high, you can remove the 2cm insert at the base of the pillow. If you are a back sleeper, the lower profile may be the better option. Kind regards, Anmaree. 03 8585 6685
I only sleep on my side and have a small-medium frame. Is the medium still the best?
I think the medium if you have a firm bed (your shoulder will not sink in much so require a slightly higher pillow) or the low profile if you have quite a soft bed (you sink in more so need a lower pillow). Both pillows have inserts so pillow can be reconfigured to your requirements. Warm regards, Brett. 03 8585 6685
Hi. Am I meant to sleep with my neck on the high side or the low side? Do I need to put a pillow protector on it?
Hi Michael, we always recommend a pillow protector for hygiene and longevity. It is a personal preference as to which side you prefer to sleep on. Kind regards, Anmaree. 03 8585 6685
hello, I am mainly a side sleeper but sometimes tummy sleeper also. What would you recommend in the latex contour range Thanks
Hi Debbie, We would recommend a low profile pillow for stomach sleeping. Kind regards, Anmaree 03 8585 6685
Hi there, I'm trying to work out which profile would suit me best in this pillow. Any tips for working it out? Thanks
HI Ana, We normally recommend the low for most female and male back sleeprr only and smaller frame female side sleepers, the medium for broader frame female and average to smaller frame males who sleep on their sides - and then the high for only broad frame males that sleep on their sides. there is a bit of room for error as the pillows all come with an insert that can be removed to lower the pillow if required. I hope this helps and please give me a call on 03 8585 6685 if we can be of further assistance. Warm regards, Brett.
Do you ship to the United States? Are there stores that carry your contour pillows?
Hi Phylis, We ship daily to the US and orders will be with you in approx 4-6 days. We do not have stores that carry our products in the US as of yet. Warm regards, Brett Parnham.
Hi there, do you offer same day delivery in Melbourne CBD?
Hi Mikayla, We can do this but it ends up being very expensive. CAn you call our office on 03 8585 6685 and we can see what best option for you is and can also give you stockists in the CBD. Warm regards, Brett Parnham03 8585 6685
I recently bought the Naturelle latex contour pillow with high profile. Although the height is great I find it hard on the ears as I'm a side sleeper. Was wondering if this might be because I'm trying to fit it into a standard pillow case, and the fit is tight. I see you have quilted pillow protectors. Could you tell me what size would best fit this large pillow (high) and whether you think it might add some softness. Any other suggestions?Thanks, Sue
Hello, The large quilted cover will fit the naturelle high very well. I think this is worth trying and can then look at other options or something different if it doesnt have the desired effect. Happy to also chat on 03 8585 6685 if you woud like. Warm regards, Brett. 03 8585 6685
I am interested in purchasing the Naturelle Latex Pillow and wanted to confirm if the 12cm height measurement listed for the medium size includes the 2cm removable insert?Thanks,Michael
Hi Michael,The measurements listed are without the insert. So using the insert a further 2cm will be added onto the measurements.eg: 12cm height without insert, 14cm height with insert.Please do not hesitate to let us know if you have any further questions.Warm Regards,Cristina
How long do the pillows last or when should they be replaced.
Hi Cat, We normally recommend replacing pillows every 3-5 years but they can last a lot longer than that on many occasions. can help with further questions at anytime should you require on 03 8585 6685Warm regards, Brett.
Hi do you have the medium in stock?
Hi Phil, We are out of stock until early next week so should be right to start sending out from approx 9th or 10th of October. Very sorry about the delay with this product. Please call us on 03 8585 6685 if we can be of further assistance in any way. Warm regards, Brett. 03 8585 6685
What are the pros/cons of latex vs your sleeprrr foam pillows.
Hi Craig,Latex is as close to 100% natural as possible. The Naturelle contour pillow has a more gentle contour then the Complete Sleeprrr foam pillows. It is longer and has a smooth surface. Both pillows are adjustable. It will come down to personal preference. Welcome to call us on 03 8585 6685. Kind regards,Anmaree
I recently purchased 2 Natural latex Pillows, size Med & High profile from you. Which pillow covers would be suitable for them. Regards Deborah Norton
Hi, the medium pillow protector will fit the medium profile pillow and the large pillow protector will fit the high profile pillow. Kind regards, Anmaree 03 8585 6685
How do you know what size to buy Small, medium or large?
Hello, I normally recommend the low for smaller frames and back sleepers only. The medium for most male and female side sleepers adn the high for broader shoulder male side sleepers. Happy to discuss further at your convenience. Warm regards, Brett. 03 8585 6685
Does the Naturelle Latex Pillow has a removable pillow case that is washable?
Yes the pillow case can be removed and is fully washable. Warm regards, Brett Parnham03 8585 6685
Hi, I already ha e a Naturelle/Latex pillow which I purchased years ago.I want to buy another one but unsure if its a Medium or Low? Is there any height measurement specifications so I know which one to order? Also do you have any stockists on the Gold Coast Queensland? Kind regards,Deborah
Hi Deb, Please see the latex specs below. Product now comes with an extra insert (2cm thick) so if you are not sure of your pillow after measuring then i would recommend getting the lower size and just leave teh insert in the pillow if you need the extra height. Low SizeHeight: 10.5cm high side, 9.5cm low side (add 2cm with insert). Length: 58cm | WidtMedium SizeHeight: 12cm high side, 10.5cm low side. (add 2cm with insert). Length: 58cm | Width: 38cmHigh SizeHeight: 14.5cm high side, 12cm low side. (add 2cm with insert). Length: 58cm | Width: 38cm
Hi the extra 2cm in each size is that additional to the overall size or extra to it ie the medium option is it 12 cm plus 2 cm or 12cm and can be lowered to 10? Thanks Edie
Hi Edie.The Naturelle latex medium profile pillow is 12 and 10.5 cms in height. The insert will add 2 cms to the height , raising it to 14 and 12.5cms high. Kind regards, Anmaree. 03 8585 6685
Hi I have just purchased a naturelle latex pillow transaction number #448021201. I have ordered a low profile by mistake, I need a medium. Could I please change this before it's dispatched?
Hi Sandra, I have just left a message for you. Your order shows a medium profile pillow which will be despatched today. Kind Regards, Anmaree 03 8585 6685
The high profile of 14.5 cm does this include the insert?
Hi Agnes,No, With the 2 cm insert, the height will be 16.5 and 14 cms. Without the insert, 14.5 and 12 cms in height.Kind regards, Anmaree
Can you tell me where in Canberra I can buy a medium pillow please so that I don't have to pay for postagethanks
HI Bindi, Very sorry about delay. Please give our NSW agent a call on 02 9316 9012 and they will be able to help with a local stockist for you. Warm regards, Brett. 03 8585 6685
Hi. Can you please recommend a pillow protector which will be a good fit for the Naturelle latex contour pillow small size. Regards,Alex
Hi Alex,Our medium pillow protector will fit the Naturelle children ,low and medium profile pillow.. Kind regards Anmaree 03 8585 6685.
HiI am having problems placing an order. I want to purchase the Naturelle Latex pillow in high profile but it keeps adding low profile Help!
Hello, Very sorry about delay in getting back to you Kelly but can you please let me know if it all ended up working ok. System all looks fine from what i have tried but might be a bug in it that we dont know about. Warm regards, BRett03 8585 6685
What is the weight of the Naturelle Latex Pillow as a Low profile and a medium profile.
Hello, Please find the approximate weights of the pillows in the different sizes below. Warm regards, Brett (03) 8585 6685
What is the price of Medium size Naturelle Latex pillow? Is there GST charge included in this price? What is your deliver charge
Hi Narelle,Our Naturelle latex pillow in medium size is $95.00 inclusive of GST plus shipping cost of $9.50 within Australia.Warm Regards,Cristina
To whom it may concern,We are just about to place an order. Just after how long shipping will take for contour pillows?Tessa
Hi Tessa,Our head office is located in Melbourne. Depending where we are shipping to, but a general delivery timeframe is to allow 3-4 working days from the time we dispatch your order.We dispatch daily and all orders received by midday will be shipped that day.Warm Regards,Cristina
I bought a Naturelle Latex Pillow in September 2015. The pillow has a removable cover with zipper, and I also use an outer pillowcase which I wash weekly. The inner cover is a bit discoloured but that doesn't really bother me as it does get washed every two months or so. But the pillow itself is also discoloured and I don't know whether or how to wash that. Can you advise?
Hi Bob, It is normal for the pillow to discolor over time. However, the pillow cannot be washed. Kind regards, Anmaree. 03 8585 6685
Hi Wondering what certification you have for voc's /harmful substances etc eg oekotek, green guard etc. The certifications on the website seem to be more to satisfy funding bodies. eg NDIS rather than potential health issues and reactions. Thanks Merrill :)
Hi Merrill, our Naturelle latex pillows contain some VOCs but are OEKOTEK approved. They also are hypoallergenic and biodegradable.Most welcome to call if you have further queries. Kind regards, Anmaree. 03 8585 6685
how do I know which pillow to buy and what if it\\\'s not right when I receive ?
Hi Narelle,If you are a side sleeper, please consider the low or the medium profile. If you sleep on your stomach, the low profile will be more suitable. Both are adjustable as you can remove the inserts. Health regulations mean you cannot return the pillow once used but we will always try to come to a mutually satisfactory resolution. Most welcome to call us to discuss further. Kind regards, Anmaree 03 8585 6685
I have the medium naturelle latex pillow am I able to buy a replacement cover the same as on the pillow. Thanks Catherine
Yes you can Catherine, The replacement covers are $15 and you can order over the phone with us on 03 8585 6685.Warm regards, Brett.
Hi, do you have instructions on measuring oneself for a pillow? I'm interested in one of your Naturelle latex contoured pillows but I'm not sure whether to order the medium or the high one. I've found my previous latex pillow is letting my head droop too much and I'm getting SCM muscle tightness and pain. I mostly sleep on my side (though usually go to sleep on my back), am 120kg and 6ft so I'm quite broad shouldered and also sleep on a pretty hard mattress so my shoulder doesn't sink in t
Hi Dan,We usually suggest a lower profile for back sleeping (10-13 cm high) and (13-15 cm high ) for side sleeping . This is a rough guide for your height and weight. The Naturelle Medium pillow with the insert is 12.5- 14 cms so falls in that range. The Naturelle High pillow without the insert is 12-14.5 cms . So both are an option. Welcome to call us if you have further queries.Kindest regards Anmaree 03 8585 6685
Does the latex belong to Talalay Latex?
Hi Jiarong,We use the Dunlop process , not the Talalay process. The Dunlop latex is a higher density and firmer than the Talalay latex. Please feel free to call if you have further queries. Kind regards, Anmaree. 03 8585 6685
I am looking to replace my therapeutic neck pillow as I have a fused disc C6/7 disc and have had lumbar region problems can you suggest a contour pillow for me
As a general rule i recommend the complete sleeprr original pillow as it is adjustable, comfortable and supportive. Happy to discuss more in depth on 03 8585 6685 if i can be of further assistance for you. Warm regards, Brett 03 8585 6685
Hi, I am looking at the natural latex pillow and the 2 cm inserts, can you buy the 2cm inserts seperatly
Unfortunately we are out of stock with the inserts until further notice.Kindest regards, Anmaree
I've bought the contoured wedge pillow and an anti allergy pillow. I like both but the pillow is a bit too high with the contoured wedge pillow. The wedge pillow seems more comfortable if I sleep on my back but unfortunately I wake up later with lower back pain. I normally prefer to sleep on my side. But I am finding that I seem to slip down the wedge pillow. I see you recommend using the LOW contour pillow with the wedge pillow. Would it still work for side sleepers? Could it help reduce t
Hi Wendy, We do suggest a low profile pillow for use with the bed wedge. You may also try removing one of the foam inserts in the bed wedge which may make side sleeping more comfortable. Please call us if you have further queries.Kindest regards, Anmaree 03 8585 6685
June 2017 I bought a low profile Naturelle Latex Pillow. I recently bought another and it is definitely bigger than the one I bought last year. The old one measures between 8-8.5 cm. Do you have any left that measure this size as the new low profile is now too high for me? Thanks. Maria
Hi Maria, You should be able to open the cover of the pillow and just remove the insert in the pillow. Once you have done that it should be the same height as it always has been. Warm regards, Brett. 03 8585 6685
HelloCould you please tell me how I can purchase a travel pillow in Sydney today please? I fly early tomorrow morning!! Apologies, I have left it late. I am located in Surry Hills in Sydney.RegardsMarina
Hello, Please give our NSW agent a call on 02 9316 9012 and they will be able to help you with all of your enquiries. Warm regards, Brett 03 8585 6685
I am not sure how to determine which height profile would be best for me - also what is your return/refund policy?
Back and stomach sleepers usually prefer a lower profile pillow, whilst side sleepers may choose the medium profile pillow.This also depends on a person's build. We offer a refund if the pillow is unused and in the original packaging. If used, we will always try to offer an attractive resolution. Most welcome to call if you wish to discuss further. Kind regards, Anmaree. 03 8585 6685
will Naturelle Latex Pillow - Gently Contoured, fit into a standard pillow case?
Hi Rachel, The medium and the low should fit in ok to most pillow cases. The high size (which you would be unlikely to order would be a bit high). Happy to help with any questions on 03 8585 6685.Warm regards, Brett Parnahm03 8585 6685
I am 5'11" tall, fall asleep on my side but sleep quite a bit on my back, which size should I look at getting?
Hi, probably the medium profile which will hopefully accomodate both sleeping positions. When on your side, the higher profile and the lower side when on your back. Kind regards, Anmaree
How do a wash the Pillow outer cover? The tag has such tiny writing and I can't see if there is a "Washing Instruction". I assume the cover needs to be washed before use?Thanks
The leafy zippered cover may be machine washed but do not tumble dry. Kind regards, Anmaree 03 8585 6685
how do i choose, I have neck issues
Hi Brian,As a general rule , a low profile for stomach or back sleepers. The medium is the most popular for side sleepers and most builds. The high can suit broader frames. All will give neck support. Most welcome to call us if you have further queries. Kind regards, Anmaree 03 8585 6685
How long would delivery take to Rydalmere, Sydney?
Any products for Rylemere will be with you within 3 business days and normally travel same day as they are ordered or the next morning. Warm regards, Brett03 8585 6685
Hi There I would like to purchase the Naturelle latex pillow for my husband but how do I know if he is low medium or high profile... does this correspond to body size? Also would an order placed now arrive before Christmas?
Unless your husband is really tall and only sleepson his side then i would recommend the medium size for him. Happy to discuss further on 03 8585 6685 and any orders made in next few days will all be with you well before Christmas. Warm regards, Brett03 8585 6685
I already have one of these pillows and would like to buy another one. Do I measure in the middle of the pillow to determine the size? Is there a shorter pillow made that can be used as a travel pillow? Regards Denise
Hi Denise,Please measure the height of the side of the pillow. One side is higher than the other. We also make a travel size version in all the profiles. We should be able to help you over the phone to determine which pillow you have. Kind regards, Anmaree 03 8585 6685
I'm looking at the Naturelle Latex Pillow - Contoured, adjustable 3 Size options.I'm wondering is the pillow FIRM? I need the pillow to be as firm as possible
Hi Laura, this is so subjective. Some people find it firm. Our firmer pillows are the Complete Sleeprrr Plus and the Tranquillow range. Please feel free to call us if you have further questions. Kind regards, Anmaree 03 8585 6685
I'm buying a pillow for my daughter who is 15 but very small (and Special Needs). Just wondering if the Low profile in this pillow is the same of the kids version?
It is the same but it has the extra layer in the pillow to change the height. Definitely order the low and then you can take out insert if you are finding it too high. Happy to help with further questions on 03 8585 6685Warm regards, Brett.
I am 150cm and prefer to sleep on my side and back, I also have neck issues. What size Naturelle Latex Pillow would be best suited to me?
Hi Elissa,We would recommend the Naturelle latex pillow in low profile for your height.We also have a refund and exchange policy should your purchase not be suitable.Warm regards,Cristina
Do all three sizes come with adjustable inserts?
hi Jennifer, Sorry about delay. Yes all three pillows do come with an adjustable insert. Warm regards, Brett Parnham03 8585 6685
do you offer discounts for first time buyers?
Hi Olivia, Please give our office a call on 03 8585 6685 and can discuss options with you with regards to a discount for you. Warm regards, Brett Parnham03 8585 6685
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