Frequently Asked Questions
Should i wash my mattress protector before putting it on my bed?
While not necessary it is often a good idea to wash the bed protector first as it is treated with starch to make cutting of material easier.
Why use a Naturelle Eucalyptus Fibre Mattress Protector?
The use of a Naturelle Eucaplytus Fibre Mattress Protector is beneficial in numerous ways. Over a period of time the human body will shed skin and sweat and this will be soaked up by your mattress. This can lead to increases in the breeding of bacteria, dust mites and mould As a result you may suffer from allergies associated with these micro-organisms. The result can be a less comfortable sleep and potential breathing difficulty, rashes and skin irritations.
Does the Naturelle Eucalyptus Fibre Mattress Protector have an odour?
There is no odour associated with the Naturelle Eucalyptus Fibre Mattress Protector.
Do I use a conventional fitted sheet on top of my Naturelle Eucalpytus Fibre Mattress Protector?
The choice is yours. The Tencel mattress protector will work to minimize anti-microbial and hypo-allergenic issues either with a fitted sheet or without. The only time you might notice a difference is that the mattress will sleep slightly cooler without a fitted sheet as your skin is in direct contact with the miracle membrane surface.
Is TencelÂ® an environmentally friendly fabric?
Tencel is a pure and natural cellulose fibre that is created from the pulp of eucalyptus wood. It is created through a completely circular cycle whereby no product is wasted and no extra energy is wasted. In addition the mattress protector will help to extend the life of your mattress.
What are some of the conditions where by a Naturelle Eucalyptus Fibre Mattress Protector may assist me to sleep?
The Thera-med Elite Mattress Protector will basically help with anyone who has any type of skin or breathing issues. It is cool and dry, soft under touch, will help reduce sleeping temperature and will curtail bacterial growth.
Will my bed protector protect me from dustmites?
Yes the Miracle Membrane will protect your bed and mattress as the permeable holes are much smaller that required for movement of dust-mite eggs or faeces.
Will my mattress protector protect my bedding from stains?
Yes the miracle membrane will protect all liquids from reaching your bed your mattress will stay stain free.
please let me know if this email arrives to you.
Hi I'm after a mattress protector for moisture and dust mite but I don't want one that it quilted or think enough to reduce the comfort of my new mattress. The 100% natural ecualipt mattress cover seems great but can you confirm what thickness it is Thank you Amanda
Hi Molly, The naturelle protector is very good and should meet all of your requirements. It has stretch along the side portion of the product so will fit any size mattress regardless of height. Please call us if we can be of further assistance in anyway. 03 8585 6685.
Hi there, I am interested in your Naturelle Eucalytus Fibre Mattress Protector product. I just wanted to ask a couple of questions. Firstly about the thickness of the material. Is it thin like a sheet or thicker more like a quilt? Secondly, does it contain any polyester? As for some reason, whenever I've come into contact with items with polyester (i.e. mattress protectors/ sweatshirts) my asthma flares up and I have breathing difficulty. Thanks. Peter
Hi Peter, The Naturelle pillow protector is very thin and is like a sheet. It is comprised of a thin layer of tencel to give comfort and great feel and a layer on the back of Polyeurethane to make it impermeable to sweat and dustmits. I havent heard of any of our customers having any issues with the products and if you would like to view one prior to purchase please contact us on 03 8585 6685 for a local stockist. Regards. Brett.
are your mattress protectors chemical free/ non toxic
Our mattress protectors have 100 % natural eucalyptus base fibre Tencel. Tencel is naturally pure and does not contain pesticides or agricultural chemicals.
Hi, Is your mattress protector (i.e. the Naturelle Eucalyptus Fibre Mattress Protector ) waterproof? Thanks.
Hi Paulina, It is stain proof rather than waterproof. This means it can cope with a little bit of water but if you require bed wetting proof then there will be better options out there for you. Warm regards, Brett. 03 8585 6685
is there any polyester in the material for the eucalyptus mattress protector?
Hi Sabrina, there is polyester in the skirt/ flap at the end of the protector. Kind regards, Anmaree 03 8585 6685
Hi, I have heard, that waterproof encasings are not ideal, especially for adults, cause of heat accumulation. Thanks
Hi, Our Naturelle Eucalyptus Fibre Mattress protectors are hypo allergenic and they do breathe.We have not had any issues with heat accumulation.Welcome to call us if you have any further queries,Kind regards Anmaree.03 8585 6685
I have your mattress protector on mum's king single bed. She recently returned home from hospital and the overnight pad she was wearing failed. I was horrified to find that the mattress protector also failed to protect her very expensive mattress and it was soaking wet.How could this happen and how can I trust this mattress protector again?I have these on all of our mattresses and am very disappointed that it failed the first time it was put to the test.
Hi Dawn, Sincere apologies for my late response and I am very sorry to read your email. The mattress protector is more water resistant rather than waterproof and we will look at that wording immediately. When liquid pools , it may soak through eventually. We have not had this happen before and I appreciate you letting us know. I also have them on all my beds at home. We are happy to refund or offer a complimentary product . I know this does not fix your Mum's mattress and am so sorry. Please call us when convenient to discuss further. Kindest regards, Anmaree 03 8585 6685
How long is the life span of the mattress and pillow protectors?
Hi Sandra, this may vary, but I have had mine for over three years and they wash well and still look fine. The mattress protector may wear a little quicker due to everyday use. Kind regards, Anmaree
What temperature can you wash the mattress cover up to and how often should you wash it?
Hi Elizabeth, we recommend a warm wash. I would wash it every few months as a rule. Kind regards, Anmaree
Please explain how the gel mattress topper works with the eucalyptus mattress protector, and the total height is added above the mattress to ensure fitted sheets still fit. It is a queen bed. Thank you, Katherine
Hi Katherine, The mattress protector will just fit directly on top of the overlay and will not affgect teh height at all. Will just serve to protect overlay and keep it in as new condition. Fittend sheets will all fit just fine over the top of both overlay and protector. Warm regards, Brett. 03 8585 6685
I would like to check the depth measurement of your King size mattress protector please. My king mattress has a depth of approx 300mm. Regards Deidre
Hi D, No problems with a depth of 30cm. There is stretch in the depth of the product and will cover up to approx 45cm in depth. Warm regards, Brett 03 8585 6685
are your fully encased mattress protectors only available online? Do you have pillow protectors of the same materials as the fully encased naturelle eucalyptus fibre mattress protectors? Is there any plastic/noisy material in these products? Where in Australia are you located? If I place an order tomorrow, assuming I have the above queries answered, how long will it take to receive? I am in Sydney. Thank you
Hi Ronnie, Best to give our NSW agent a call on (02) 9316 9012 and can ship to you next day. Pillow protectors are available - this is them - https://www.the-pillow.com.au/pillow-slips-covers/pillow_protector_waterproof They do not make any noise while sleeping and reports are very good on them. Warm regards, Brett Parnham 03 8585 6685
It says free shipping at the top of the page but the chechout shows a delivery cost still.WillI be charged?
Hi Pascal, Sorry about this. I have ammended that product and it should now be freight free when you order. Warm regards, Brett Parnham (03) 8585 6685
My daughter has NDIS funding to purchase incontinence aids but she is plan managed. How do I go about purchasing items from you?
Hello, Please just click on this link and it will take you to a form that you just fill in and email back to us and we can dispatch order promptly once received. Please call if you have any further questions we can assist with on 03 8585 6685. Warm regards, Brett. (03) 8585 6685
Hi, Hope this email finds you well. I would like to make a purchase 2x each of matrass protector King Single Size and pillow protector (large size), we will require tax invoice for NDIS purpose. Can you please advise the process, do we place online order then let you know? Thanks Regards Danni
Hi Danni, Thank you for your enquiry. Please click the link below for the process of placing an order with us for NDIS customers: https://www.the-pillow.com.au/about/NDIS Please contact us on 03 8585 6685 if you require further information or assistance. Warm Regards, Cristina
Do you have stock of Naturelle Eucalyptus Fibre Mattress Protector - Hypoallergenic Mattress Cover - double? thank you
Hi Nathalie, Yes we always have stock available of all of the products including the mattress protectors. Happy to help further on 03 8585 6685 at anytime should you require any further assistance. Warm regards, Brett.
How often should i replace the mattress cover?
Hi Andrea, The cover should last a very long time. Depends on use and amount of washes but i would have thought 3-5 years would be reasonable? Warm regards, Brett,