5out of 5
11 Jul 2020
Service Rating : Fantastic service. Very efficient and fast delivery. Kept me informed all the way through the process from order confirmation to delivery.
Product : Works fantastically. I've even bought one for my partner to use for his neck & back pain. Works great!
4out of 5
11 Jul 2020
Service Rating : Heats up quickly in the microwave and stays warm for up to 30 minutes
Product : Fast delivery and easy process online to purchase
4out of 5
11 Jul 2020
Service Rating : Very good,quick service. Good quality material.
Product : Good quality and effective.
5out of 5
05 Jul 2020
Service Rating : Came within a few days but found it to be too heavy on neck
Product : product too heavy for neck
5out of 5
04 Jul 2020
Service Rating : Great service
Product : The neck pillow is really comfy. It is more weighty that some other wheat packs but is great quality.
1out of 5
30 Jun 2020
Service Rating : The fact of the pillows doesnt have a cover do a big and bad difference. (temperature and to keep the foam )
My son´s pillow just few days of used is already damaged also it was the only one with some cover and after washed shrunk, doesnt fit at all.
My sugestion is to sell with some good quality cover, as the most pillow has.
I purchased extra cover for all my three pillows, but still not good.
Product : The fact of the pillows doesnt have a cover do a big and bad difference. (temperature and to keep the foam )
My son´s pillow just few days of used is already damaged also it was the only one with some cover and after washed shrunk, doesnt fit at all.
My sugestion is to sell with some good quality cover, as the most pillow has.
I purchased extra cover for all my three pillows, but still not good.
5out of 5
09 Jun 2020
Service Rating : very good service
Product : just what i wanted to fix my neck
5out of 5
03 Mar 2020
Service Rating : My neck pillow was delivered in reasonable time and well packaged. It's become my best friend not heavy keeps its heat for a good time and comfortable.
Product : Very happy with purchase of my neck pillow
5out of 5
01 Mar 2020
Service Rating : The transaction was easy and delivery fast.
Product : Product excellent and well made, does the job well relieving arthritis paid in neck and shoulders.
5out of 5
19 Feb 2020
Service Rating : Arrived on time and the products are great quality.
Product : Great purchase for sore shoulders and keeps me warm in the office.
5out of 5
15 Jan 2020
Service Rating : Great product and service , easy transaction and fast postage and it works as it should . Used it multiple times since it arrived . Thanks
Product : It works , I'm needing it a lot and thanks it works
5out of 5
11 Jan 2020
Service Rating : Good product, fast delivery
Product : Good product
Too many requests from fee for
5out of 5
24 Nov 2019
Service Rating : Excellent service
Product : Great product
5out of 5
14 Nov 2019
Service Rating : LOVE THIS PRODUCT !!! :)
Product : LOVE LOVE LOVE !!!!
4out of 5
08 Nov 2019
Service Rating : Fast shipping service, easy to order online.
Product : This is a great product for neck/shoulder pain. Was a bit tight on my neck though.
5out of 5
03 Nov 2019
Service Rating : Ordering and delivery was great.
I found neck fitting small.
Product : Great idea but neck fitting small
5out of 5
20 Aug 2019
Service Rating : The service was prompt, I was pleased.
Product : It holds heat longer that my other heat pads and fits well on my lower back, and leg too.
5out of 5
11 Aug 2019
Service Rating : Quick service and very reliable
Product : Eases my arthritis pain in my neck and shoulders
5out of 5
04 Jul 2019
Service Rating : Purchase process super easy, delivery seamless, product excellent
Product : Top experience top marks top product
4out of 5
29 Jun 2019
Service Rating : Service was very good
Product : Because it would be best for me to have warmth higher in the neck.
5out of 5
16 Jun 2019
Service Rating : The service was great, very prompt delivery.
Product : The product doesn't hold the great for very long and isn't very comfortable.
4out of 5
11 Jun 2019
Service Rating : Speedy service delivery from time of purchase to delivery.
Product : suits my needs for neck and shoulder relif.
5out of 5
10 Jun 2019
Service Rating : Quick delivery and well priced. I definitely recommend!
Product : Love that there is no smell and it fits snuggly around my shoulders.
5out of 5
05 Jun 2019
Service Rating : Customer service was attentive, quick to respond and very informative. Thank you for helping me choose a pillow form your wide range of products. My neck and shoulders are feeling great!
Product : I had an immediately positive response to this pillow. My neck and shoulders feel great and my sleep is soooo much better.
5out of 5
29 Mar 2019
Service Rating : I purchased heat packs..they are fantastic.Thank you for asking. Also they were delivered so quickly after I ordered, I was astonished seeing it was an interstate delivery. Thanks.
Product : Same with shoulder pack it stays securely in place when I move and also I don’t have a big lump on my neck and back when I lay down to sleep.
5out of 5
06 Mar 2019
Service Rating : everything went smoothly and goods arrived promptly
Product : works well but a bit heavier than expected
5out of 5
05 Feb 2019
Easy to order online and efficient in delivery time. Terrific.
5out of 5
24 Jan 2019
Service Rating : Quick turnaround and great product
Product : Very comfortable. Good smell
5out of 5
16 Jan 2019
Service Rating : Quick postage and easy ordering. Purchased as a gift for my mum and she loves it, said it has helped with her on going pains. Very happy customer
Product : Great product and easy process to order thanks
5out of 5
24 Dec 2018
Service Rating : Good website. Quick hassle free delivery. Great product with works well.
Product : It’s brilliant to wear at work. Really helps my neck.
5out of 5
06 Nov 2018
Service Rating : Prompt service, fair price.
Product : Prompt service, fair price.
5out of 5
09 Oct 2018
Service Rating : Bought this for my mum and she loved it
Product : Bought this for my mum and she loves it
5out of 5
09 Oct 2018
Service Rating : Problem free, quick delivery. thank you!
Product : Great heat neck/shoulder pillow. Easy to heat in microwave & retailns heat for at least 45 mins.
5out of 5
24 Sep 2018
Service Rating : Product was delivered promptly and worked very well
Product : Shoulder heat Pack works very well indeed, we are very leased with the result
5out of 5
23 Sep 2018
Service Rating : One of the girls in my office bought one; when we all saw it, about six of us all ordered a neck heat pack too.
Product : comfortable to 'wear'. fits nicely
5out of 5
19 Sep 2018
Service Rating : Product as described. Good quality. Prompt delivery.
Product : Good product prompt delivery
5out of 5
18 Sep 2018
Service Rating : Easy to online ordering and arrived quickly.
Product : Love it. Easy to heat in microwave and fits around my neck and shoulders perfectly. I have and will recommend it to others.
5out of 5
09 Sep 2018
Service Rating : Great service. Delivery quick and no fuss. The pillow is fantastic as it stays on my shoulders and its much lighter than any other I've tried. My colleagues loved it so much they collectively bought five!
Product : As previous as previous as previous
5out of 5
06 Sep 2018
Service Rating : The only place that I buy my pillows and heat packs.
Product : The only place I buy my heat packs and pillows.
5out of 5
01 Sep 2018
Service Rating : I love this product - none of the smell of a wheat bag, and I love how they’ve made the shape perfect for my shoulders and neck.
Product : This heat bag has no bad smell like a wheat bag and I love how it is cut for my shoulders so I can walk around while using it.
5out of 5
30 Aug 2018
Quick & efficient, what more could you ask for. I bought it as a gift and was impressed with the expediency of the whole experience & it was very easy on line.
5out of 5
29 Aug 2018
Service Rating : Service was excellent very fast
Product : I have not heated and used it as it was sooooooo heavy on my neck and shoulders i did not feel like using it.
I was given a Nutrometics one that is soooooo light and feels wonderful....sorry.
5out of 5
28 Aug 2018
Service Rating : I was surprised at the very short delivery time. The quality of the product was very high and it works very effectively. Yes , I would purchase from this site again.
Product : a sturdy top quality product
5out of 5
13 Aug 2018
Service Rating : Easy to order & fast delivery.
Product : A 'U' shape would be much more comfortable than the 'C' shape. The ends feel like they are choking me.
5out of 5
19 Jul 2018
Service Rating : Easy online ordering and would definitely use them again.
Product : Heat Pack was just what they said. Comfortable and easy to use. Sat on shoulders without falling off. Great purchase
5out of 5
16 Jul 2018
Service Rating : Efficient service. I have bought previously.
Product : Good but little too loosely packed with lupins
5out of 5
11 Jun 2018
Service Rating : A speedy delivery.Just what I needed for my sore neck.
Product : Very happy with the purchase. It's so comfortable that I forget that I'm wearing it. It's my favourite colour too!
5out of 5
19 May 2018
Service Rating : Would certainly go back to this company for any other heat packs. Very quick service
.
Product : good quality product.. Will order again
4out of 5
19 May 2018
good
4out of 5
12 May 2018
Service Rating : Keep in touch with the customer to see what he/she feels
Product : Cannot use it in the oven but only for microwave
5out of 5
07 Apr 2018
Service Rating : The transaction and delivery was easy. The product is effective.
Product : The product is effective so far.
5out of 5
05 Apr 2018
Service Rating : It arrived quickly and seemed to work.
Product : It arrived quickly and is as advertised.
5out of 5
03 Apr 2018
Service Rating : I love my new heatpack! It’s a bit stiff at first so doesn’t sit flush on the body but after a few uses (3-5) it loosens up and moulds to your neck and shoulders. It’s my new favorite thing.
Product : The best thing I have spent money on in a long time. I haven’t even had it a month and use it multiple times a night. It’s stiff at first but after a few uses it softens up really quickly and perfectly moulds to the body. It’s my new favourite thing. Thank you for making a heatpack specifically targeted to neck and shoulders.
5out of 5
13 Mar 2018
Service Rating : I purchased a cold/heat pillow for shoulders. Very happy with the design and quality
Product : Great quality! Couldn't find this good quality in any of the chemists
5out of 5
13 Feb 2018
Service Rating : The pillow is designed to sit around the neck perfectly. Happy with the product
Product : Great designed product. Worth money
5out of 5
06 Jan 2018
Service Rating : Fast efficient service , quality products. Will defiantly purchase again !
Product : Love it , just what I needed for shoulder and neck pain a fantastic product
5out of 5
25 Nov 2017
Service Rating : Very prompt and efficient service and the pillow is exactly what I need.
Product : The neck and shoulder heat pack is exacly what I need to help relieve a chronic neck problem.
5out of 5
05 Nov 2017
Service Rating : Ease of order, and fast delivery.
Product : Warms well, comfortable, Would have graded 5 star if it stayed warmer a little longer
5out of 5
24 Oct 2017
Service Rating : Fast delivery, friendly service
Product : A bit stiffer and less pliable than heat pillows I've tried in the past so doesn't conform as well but still effective.
5out of 5
12 Sep 2017
Service Rating : Delivered quickly, no problems with the purchase.
Product : It's a great design and doesn't smell like heat wheats do.
5out of 5
02 Sep 2017
Service Rating : Excellent customer service. Fast delivery & I just love my latex pillow.
Product : Best product ever! Have already brought one but my sister hijacked it so had to purchase another.
5out of 5
22 Aug 2017
Because I was purchasing the Pillow as a birthday gift, I wanted to know what the delivery time was. Brett Parnham replied immediately, politely and professionally about the time frame and what I needed to do to ensure the quickest delivery. I really appreciated his responsiveness and help.
5out of 5
15 Aug 2017
Service Rating : Great product.
Product : great product. Just what i wanted
5out of 5
09 Aug 2017
Service Rating : Excellent service & fast delivery.
Product : Brought this product for myself & am having to fight my sister to use it. Will have to purchase another.
5out of 5
05 Aug 2017
Service Rating : Happy with the services. The goods were delivered quickly.
Product : Great product, matches description on website. It's a good weight and wraps nicely around the neck and shoulders, and it stays there when you move around. I needed to microwave it a bit longer than the instructions suggest, to get it to a decent heat.
5out of 5
25 Jul 2017
Service Rating : very comfortable, use it multiple times a day to assist with neck & shoulder pain, definitely recommended it, have tried so many different brands and this is by far the best.
Product : excellent quality product
5out of 5
17 Jul 2017
Service Rating : I have been purchasing Therapeutic Pillows for many years. Once you place your order, immediately an acknowledgement of same is received and your order is despatched and in your home within 2 days. Order is securely wrapped when it arrives. Good old fashion service, thank you. A very happy customer.
Product : This is our second neck and shoulder wrap. Agreat product. You can heat it and wear it around he house, no need to sit down. Only reason we replaced our previous one was that the material on same rotted after many, many years of heating. My husband loves the neck and shoulder heat wrap.
4out of 5
12 Jun 2017
Service Rating : Good service, fast shipping.
Product : I bought the neck pillow, very disappointed when I heat it up it keeps warm for 20 minutes no more than that.
5out of 5
26 May 2017
Service Rating : Prompt delivery.
Product : Bought the heat pack as a gift for mother - she absolutely loves it and uses it everyday! Apart from it being warm and cozy, she says her neck and shoulders feel more loosened up as well, so I guess it does it actual job. Would definitely recommend.
5out of 5
16 May 2017
Service Rating : Great Product will buy from them again.
Product : Great Product will buy from them again.
5out of 5
07 May 2017
Service Rating : I bought this Natural Lupin Heat Wrap - Neck & Shoulder Natural Heat Pack Neck & Shoulder and feel very happy with my purchase. The product itself is very good. It's very comfortable to use, the size is perfect and sits nicely on my shoulder when I use it. I think lupin keeps the heat longer than wheat. It keeps warm for a decent amount of time before I have to reheat it again.The delivery time is fairly quick, I received my pillow in less than a week. I will recommend this product to family and friends.
Product : Good product, perfect size, keep the heat for a decent amount of time before I have to reheat it. I have another wheat heat pack I purchased from a chemist and it is nothing compared to this Natural Lupin Heat Wrap - Neck & Shoulder Natural Heat Pack Neck & Shoulder. Highly recommended. Never used any other heat pack ever since I purchase this one.
5out of 5
26 Apr 2017
Service Rating : I would highly recommend this company the service was excellent the pillow as described and the delivery was prompt
Product : Love this heat wrap and use it nightly
5out of 5
04 Apr 2017
Very satisfaction, its light and comfortable, easy and safe, warm up quickly and stay long. Thumb up!
4out of 5
08 Mar 2017
Service Rating : The quality is good and delivery is satisfactory.
Product : Feel comfortable for my shoulders.
5out of 5
09 Jan 2017
Service Rating : prompt service
Product : It fits the neck well and does as described on the website.
5out of 5
09 Jan 2017
Service Rating : prompt service
Product : It fits the neck well and does as described on the website.
5out of 5
12 Dec 2016
Its great and got here quick thanks
5out of 5
29 Nov 2016
Service Rating : fast & efficient
Product : does what it says
5out of 5
21 Nov 2016
Service Rating : Always fast delivery.
Product : I have bought 2 neck wraps in the past and they were perfect, the design has changed. The corners are at right angles instead of curving and it makes the wrap uncomfortable and it falls off more easily. Very disappointed with it this time.
5out of 5
02 Nov 2016
Service Rating : Ordering as easy and the products arrived promptly.
Product : This is so comfortable.
5out of 5
02 Nov 2016
Service Rating : Ordering as easy and the products arrived promptly.
Product : This is so comfortable.
5out of 5
27 Oct 2016
Service Rating : Quick and efficient service
Product : Comfortable ,well made and hold heat well
5out of 5
27 Oct 2016
Service Rating : Quick and efficient service
Product : Comfortable ,well made and hold heat well
4out of 5
16 Sep 2016
Service Rating : I have purchased several products from Therapeutic pillow over the years and have been throughly satisfied every time.
Product : This heat wrap is very good. To get it warm enough for me, I need to put it in the microwave for 2 minutes, and it stays warm for quite a while.
5out of 5
15 Sep 2016
Service Rating : Not Applicable
Product : neck heat wrap is so light and stays in place well. Just wish it was available in black so less obvious I am wearing it in office. Thanks
5out of 5
11 Sep 2016
fits well around the neck and does what was wanted
5out of 5
30 Aug 2016
Excellent service with good tracking and delivery
5out of 5
23 Aug 2016
Service Rating : Excellent...nothing negative to add.
Product : All good...nothing negative to add.
5out of 5
23 Aug 2016
Service Rating : Good prompt service.
Product : Absolutely brilliant wish I had found it a long time ago.
5out of 5
16 Aug 2016
Service Rating : Received my pillow very promptly.
Product : Excellent quality product.
5out of 5
19 Jul 2016
Service Rating : Fast postage and easy to deal with
Product : Comfortable to wear around neck, warms up nicely
5out of 5
15 Jul 2016
Service Rating : Good service, quick delivery
Product : Great product, serving its purpose well !
4out of 5
28 Jun 2016
Service Rating : Pillow is good but doesn't stay warm for long -less than 30 mind- unlike a wheat pillow.
Delivery was very quick
Product : I'd say is OK..not good, but there is no option for that.
5out of 5
11 Jun 2016
Service Rating : Great
Product : Easy to wear is good Hans free pain relief for sore neck.
5out of 5
10 Jun 2016
Service Rating : Very prompt delivery.
Product : Great product! Sits nice and snug!
5out of 5
25 May 2016
Service Rating : Comfortable and I sleep so much better.
Product : perfect for the neck and even distribution of heat and around the shoulders.
5out of 5
19 May 2016
Service Rating : Very quick shipping
Product : Fits my back perfectly
5out of 5
18 May 2016
Service Rating : Quick fast delivery.
Product : Given as a gift for someone with bad arthritis in neck and shoulders and the feedback from them has been fantastic
4out of 5
18 May 2016
Service Rating : Item ordered and delivered with a very fast turnaround.
Product : Don't mind it although thought would be lighter. Is quite bulky and hard compared to the wheat pack I have.
5out of 5
26 Apr 2016
Service Rating : I was pleasantly surprised to receive the products earlier than expected.
Product : The Lupin wrap is very good and has helped with neck and shoulder issues. I find it a little heavy would be my only negative comment.
4out of 5
26 Apr 2016
Service Rating : I was pleasantly surprised to receive the products earlier than expected.
Product : The Lupin wrap is very good and has helped with neck and shoulder issues. I find it a little heavy would be my only negative comment.
5out of 5
25 Apr 2016
Service Rating : Excellent Company to deal with. Service was great. Delivery was within a couple of days.
Product : Does everything it promises, I use the product daily. It gives great relief to my sore neck and shoulders.
5out of 5
20 Apr 2016
Service Rating : Fast efficient service.
Product : Product is great and does is exactly what was required of it
5out of 5
06 Apr 2016
Service Rating : Quick service
Product : Perfect
5out of 5
03 Feb 2016
Very fast processing and delivery and great product overall!
5out of 5
12 Jan 2016
Great service, quick delivery
5out of 5
09 Jan 2016
Efficient, great service & great products
5out of 5
08 Jan 2016
Service Rating : The neck and should wrap is fantastic and brings me excellent relief. I am clerical support office and do lots of data entry/spreadsheeting three days a week. I take the wrap to the office and use it there and also at home.
Product : The product and service from Therapeutic Pillow Australia is outstanding. My electronic order arrives very quickly from date of order. T
4out of 5
01 Dec 2015
Service Rating : Great service.
Product : I find the pillow too heavy for the condition I have in my neck and shoulders. A slightly lighter and smaller one in the same shape would be ideal for me.
5out of 5
11 Nov 2015
Service Rating : Fast delivery
Product : Product sits well around neck and shoulders
5out of 5
04 Nov 2015
Service Rating : Excellent service - ordered on Sunday, delivered on Monday
Product : Fantastic shape - second one I have ordered
5out of 5
01 Nov 2015
Service Rating : I'm a happy customer.
Product : I love how this wraps around all the sore spots on your neck and shoulders and soothes the pain. Excellent product
5out of 5
14 Oct 2015
Service Rating : quick delivery service
Product : I have not had a chance to actually use it as yet, but bought it on the recommendation of my work colleague who loves it so I am trusting her judgement
5out of 5
06 Oct 2015
Service Rating : No
Product : No
5out of 5
29 Sep 2015
Service Rating : Easy process / prompt delivery;
Product : great product - particularly the weight aspect. Valuable consideration for aged/older users.
5out of 5
29 Sep 2015
Service Rating : Awesome product
Product : Awesome product
5out of 5
22 Sep 2015
Service Rating : oooo
Product : oooo
5out of 5
22 Sep 2015
Service Rating : oooo
Product : oooo
5out of 5
03 Sep 2015
Service Rating : Service was very quick.
Product : Perfect heat wrap-
5out of 5
25 Aug 2015
Service Rating : Website good, online ordering was simple to use, and delivery was on time.
Product : I use this regularly to help ease my neck and shoulders. It sits comfortably on the neck and certainly helps.
5out of 5
24 Aug 2015
Service Rating : fast delivery and easy to order
Product : excellent shape, can keep working while wearing as well as use it while relaxing, fast heating
5out of 5
11 Aug 2015
Service Rating : Your delivery service was very quick and the product is of very high standard.
Product : The heat packs are the exact shape to fit around your neck, they are of very high quality and I am very pleased with the product. I would certainly buy from you again. Thank you
5out of 5
11 Aug 2015
Service Rating : great customer service :) responded to email queries really quickly
Product : exactly what I was looking for, thanks!
5out of 5
04 Aug 2015
Service Rating : easy to purchase online
Product : great product and good colour fabric
5out of 5
21 Jul 2015
Great product and fast service
5out of 5
08 Jun 2015
Service Rating : Prompt delivery, very happy with the product and service.
Product : I love my neck and shoulder heat wrap. The way it is weighted to sit securely on the shoulders is great and helps with shoulder soreness.
5out of 5
06 Jun 2015
Service Rating : Great product
Product : Great product
5out of 5
03 Jun 2015
Service Rating : Service was very prompt and helpful
Product : Easy to use. Fits nicely around the neck
5out of 5
03 Jun 2015
Service Rating : Service was very prompt and helpful
Product : Easy to use. Fits nicely around the neck
5out of 5
03 Jun 2015
Service Rating : first time i have bought from you and found very easy to deal with, i ordered it arrived 3 days later.
Product : perfect loved the shape of my shoulder pillow great to wrap around head for migraines
5out of 5
29 May 2015
Great products, although the web site was a little tricky to navigate through. Would of been nice if I could of picked up the items but I understand not having this facility. Pricing & products seem great - highly recommend
5out of 5
29 May 2015
Great products, although the web site was a little tricky to navigate through. Would of been nice if I could of picked up the items but I understand not having this facility. Pricing & products seem great - highly recommend
4out of 5
26 May 2015
Service Rating : Order was missing the lupin pillow when initial order was sent. Difficult e-mail system to report the error. The missing item was sent subsequently. All was good in the end.
Product : This is a new item for me and I have not used it much as yet.
4out of 5
26 May 2015
Service Rating : Order was missing the lupin pillow when initial order was sent. Difficult e-mail system to report the error. The missing item was sent subsequently. All was good in the end.
Product : This is a new item for me and I have not used it much as yet.
4out of 5
26 May 2015
Service Rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.
Product : I really like the shape and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.
5out of 5
22 May 2015
Service Rating : good service
Product : good fit
5out of 5
16 May 2015
Service Rating : Easy online ordering process. Prompt delivery. High quality products.
Product : Shape makes it very useful for shoulder treatments compared to standard rectangular wraps.
5out of 5
16 May 2015
Service Rating : Easy online ordering process. Prompt delivery. High quality products.
Product : Shape makes it very useful for shoulder treatments compared to standard rectangular wraps.
5out of 5
16 May 2015
Service Rating : Great service
Product : Well made
5out of 5
14 May 2015
Service Rating : Very efficient and reliable service
Product : I gave this product to 2 family members as a gift, as they are long time sufferers of neck and shoulder pain. They can't stop praising the product!
5out of 5
11 May 2015
Service Rating : Outstanding service!! Product ordered on website which is easy to follow and delivered 2 days later.
Product : This product is honestly amazing!!! I use it every day and i just love it. I even bought 2 more of these to send overseas to family as its unique in that it properly wraps around the neck and shoulders. I have tried many heat packs before that don't actually wrap around the neck and shoulders. This has been the best find!! I suffer with severe neck and shoulder stiffness and pain and this heat wrap has been the best thing to help me. Absolutely LOVE this product!!!!
5out of 5
30 Apr 2015
Service Rating : Very fast delivery.
Product : Love it! Work from home so is great when feeling a little tight in shoulders.
5out of 5
30 Apr 2015
Service Rating : Didn't order the pillow
Product : Good heat distribution without too much of a heavy weight
5out of 5
30 Apr 2015
Service Rating : Very happy with the swift dispatch and good communication.
Product : A great product, planning on buying more of them in different shapes.
5out of 5
28 Apr 2015
Service Rating : No problems, good delivery time to rural area
Product : Great product, the wrap fits well around shoulders and you can adjust it to focus on one shoulder side or more on the neck.
5out of 5
18 Apr 2015
Service Rating : Processing and delivery of my order has always been exceptional. Professional and speedy.
Product : The lupin heat wrap stays hot and gives my neck/shoulders marvellous relief. Excellent product.
4out of 5
13 Apr 2015
Service Rating : Fast delivery
Product : Not as light as I expected and doesn't retain heat as well as my old wheat bag. That said, it is comfortable on my neck and shoulder and does a reasonable job. Thanks.
4out of 5
09 Mar 2015
Service Rating : Because I am a large person the pillow does not fit very well arround my neck. Perhaps there should be an option of small or large versions.
Product : Despite my comments about size the item is very well made and the heat function is excellent. The heat is retained for a long period and gives excellent comfort.
5out of 5
25 Feb 2015
Service Rating : excellent online purchase and service, received a phone call to check the address, all good.!
Product : I love the heat wrap stays on your shoulders, its a great warmth. i would have preferred it to be a little higher up the neck aswell as the shoulders. i can see now i will need to revert back to my old wheat back some times to get the neck warmth on the muscles there too. I also purchased a pillow from our chiropractor. That has been excellent, it took 2 weeks to get used to but i am waking up less achey around the shoulders and neck. love it, may purchase for my children in the future. Thankyou
5out of 5
21 Feb 2015
Service Rating : GREAT COMPANY TO DEAL WITH NOTHING IS TOO MUCH TROUBLE
COULD TEACH OTHER COMPANIES A THING OR TEN
Product : EXCELLENT PRODUCT THIS IS MY 2ND ONE GREAT QUALITY WORTH EVERY CENT
5out of 5
17 Feb 2015
Service Rating : Very efficient delivery
Product : Excellent product
5out of 5
11 Feb 2015
Service Rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Hangs nicely around the neck.
Will be ordering 2 more shortly for my daughter and sister.
4out of 5
27 Dec 2014
Your courier company is terrible. If I had to deal with them again I would not order from you again
5out of 5
27 Dec 2014
Your courier company is terrible. If I had to deal with them again I would not order from you again
5out of 5
30 Nov 2014
Service Rating : Good service.
Product : I think that the design of the heat pillow is very good, but I had expected the weight of it to be lighter.
5out of 5
29 Nov 2014
Service Rating : prompt delivery. well packed to avoid transit damage
Product : much lighter than wheat bags
5out of 5
29 Nov 2014
Service Rating : prompt delivery. well packed to avoid transit damage
Product : much lighter than wheat bags
5out of 5
27 Nov 2014
Service Rating : arrived quickly, impressive service
Product : wonderful for sore neck and shoulders and headaches
4out of 5
17 Nov 2014
Service Rating : Very good
Product : Works great love it
5out of 5
14 Nov 2014
Service Rating : Happy
Product : Happy
5out of 5
10 Sep 2014
Service Rating : Quick service.
Product : Does what I wanted it to.
5out of 5
02 Sep 2014
Service Rating : The service and delivery were excellent
Product : I am still getting used to it but it certainly has lots of benefits
5out of 5
02 Sep 2014
Service Rating : My order was promptly processed and delivered.
Product : Perfect for the job it was designed to do
4out of 5
29 Aug 2014
This product gives good relief for neck and shoulder pain
5out of 5
26 Aug 2014
Service Rating : Very quick delivery.
Product : I like the way it sits on my shoulders but haven't tried heating it yet
5out of 5
25 Aug 2014
Service Rating : Great fast service.
Product : Great shape and sits comfortably on my shoulders.
4out of 5
25 Aug 2014
Service Rating : Great fast service.
Product : Great shape and sits comfortably on my shoulders.
5out of 5
23 Aug 2014
Service Rating : Fantastic communication and quick service.
Product : Perfect
5out of 5
14 Aug 2014
Fast shipping
5out of 5
21 Jul 2014
Service Rating : N/A
Product : works well
5out of 5
04 Jul 2014
Service Rating : Fast service
Product : Great product
5out of 5
01 Jul 2014
Very happy with the products and service.
5out of 5
01 Jul 2014
Service Rating : Easy to deal with
Product : A little heavy, otherwise good
5out of 5
30 Jun 2014
Service Rating : Product delivered very quickly
Product : love the wrap
5out of 5
28 May 2014
Service Rating : I adore my pillows and have sent them to my relative's places interstate where I often visit. I take a cut-down version when I travel interstate to other places and also when I go overseas.
Product : I bought one a few months ago and like it so much that I sent another to my favourite Aunt. I have stopped using an electric blanket and now use 2 heatbags instead.
5out of 5
27 May 2014
Service Rating : Very prompt delivery & service.
Product : The Lupin Heat Wrap is great. I find it easy to use for my tight neck & shoulders because it wraps around easily. Very pleased.
4out of 5
19 May 2014
Service Rating : Delivered within a week, but an email to notify dispatched may have been handy with an estimated eta, contact us if not arrived by details etc.
Product : Great product. We also bought a "gel" wrap type from a discount chemist, it is nowhere near as good although it is half the price, it will be hard for consumers to relate unless they tried both. It fits and feels so much better. I am surprised not to see your product being offered in the more established spa/massage establishments.
5out of 5
13 May 2014
Service Rating : delivery was fast
Product : the shaping of the pillow fits well on the neck.
4out of 5
13 May 2014
Service Rating : Received on time and well packed
Product : I had thought that the actual heat from the unit would be hotter. I followed the directions, the instructions said the maximum time to heat was no more than 2mins
which I did, in increments. The instructions also stated that it would remain hot for up to an hour, this did not happen. Wrap is very well made as is all their products.
I would have preferred to have the information regarding heat times etc. on web page prior to me purchasing.
5out of 5
12 May 2014
Service Rating : Very prompt service, item as described and well packaged.
Product : Item as described - my previous orders from Therapeutic Pillow were also very good quality and I have been very happy with them.
5out of 5
11 May 2014
Great product. Absolutely delighted. Please put more effort into your internet profile. I had a few goes over 12 months trying to find a wheat bag neck wrap on Google and eventually found your product buried in Google images!! Your product was 10 times better than my highest hopes. And Australian too!! What a shame you are not easier to find! All the best. Janet
5out of 5
08 May 2014
Service Rating : The products that i have brought have been of a high quality and the service and delivery excellent.
Product : Love that i can put the wrap around my neck and it does not fall off!! I can walk around as well. Very good product.
4out of 5
06 May 2014
Service Rating : Web site was good and the price was reasonable. Goods arrived within the time period suggested.
Product : Only had it a few days so hard to really say but so far seems OK. Seems well made and should last a good time.
5out of 5
01 May 2014
Service Rating : Excellent and quick delivery.
Product : Best purchase I've ever made. Have terrible shoulder and neck pain with tendonitis and it relieves it wonderfully. It sits on my shoulders without being heavy or slipping. Fantastic!!
5out of 5
14 Apr 2014
Service Rating : Ordered on line and the delivery service was sooo quick Thanks.
Product : This is my second neck wrap and a i wouldn't be without it. Have arthritis in the neck and the wrap feels fantastic.
5out of 5
14 Apr 2014
Service Rating : Quick postage, easy website. Thanks
Product : Great product. Could be a but wider
5out of 5
14 Apr 2014
Service Rating : Great internet site, quick delivery
Product : Love the product, lighter and more effective that other products I have used
5out of 5
17 Mar 2014
I was very impressed with the service. The products arrived in WA in good time and in excellent condition.
5out of 5
15 Mar 2014
Service Rating : Very professional to deal with
Product : Helping my neck enormously
5out of 5
14 Mar 2014
Service Rating : I am sorry that I was not able to try before I made my purchase. Very unhappy with the tranquillow pillow. Would have preferred to spend more and had made a better purchase. Not sure if I would buy on the net without being able to try before I purchase.
Product : Looking forward to using it in winter
5out of 5
14 Mar 2014
Great service. Quick postage. Reasonable price. Helpful website and when called with questions helpful on the phone
5out of 5
29 Sep 2013
Service Rating : Easy to order and shipped in a very timely manner
Product : Finally a heat bag I am not allergic too!
5out of 5
29 Sep 2013
Service Rating : Very prompt responses and delivery.
Product : Great shape
4out of 5
29 Sep 2013
Service Rating : Delivery was quick.
Product : I bought the Lupin because it's supposed to be a lot lighter than the wheat. it was a bit lighter, but does not seem to hold its heat very well. I have to heat with my microwave for over 2.5 minutes to get any heat into it, then I hear popping sounds, which I presume is the Lupin popping and it smells like popcorn. So its okay, but I am up and down to the microwave to keep reheating it as it doesnt hold the heat for very long. I like the shape though.
4out of 5
28 Sep 2013
Service Rating : service communication good
Product : great idea
5out of 5
07 Aug 2013
Service Rating : just what I was looking for
Product : really useful for headaches
4out of 5
06 Aug 2013
Thanks for sending my pillow so quickly. I did receive someone else's satin pillow covers by mistake that I opened as it was addressed to me. I have since forwarded these on to the recipients address as marked on the invoice.
5out of 5
05 Aug 2013
Service Rating : excellent product
Product : excellent product
4out of 5
05 Aug 2013
Very prompt
5out of 5
05 Aug 2013
Service Rating : Quick delivery
Product : Great product.
4out of 5
05 Aug 2013
Great service and great products
4out of 5
04 Aug 2013
Service Rating : I ordered the pillow on the Sunday and it was delivered on or about the Wednesday - fantastic and fast service.
Product : The pillow was a gift for my elderly aunty and she is very happy with it and has found great relief for her sore arthritic shoulders since using it.
5out of 5
04 Aug 2013
Service Rating : Good
Product : Shoulder pillow is fabulous, it really helped
5out of 5
01 Aug 2013
Service Rating : very fast and efficient at supplying my order.
Product : great, though do find that it is a bit heavy at times around my shoulders due to the kind of problem that i have with my shoulders.
5out of 5
01 Aug 2013
Service Rating : The service is outstanding. The product was dispatched and arrived at the destination within two days. The best service I have encountered ever. Thank you.
Product : I love the product. I use it regularly as I have lower back problems (prolapsed disc pinching on sciatic nerve). I heat in microwave...I wish the heat lasted longer than it does, but understand that it can't last forever. We don't live in a perfect world!! Thank you.
5out of 5
01 Aug 2013
Service Rating : Absolutely wonderful service! Thank you
Product : I love it and I use it all the time!
4out of 5
31 Jul 2013
Service Rating : Variety of pillows available for different body parts
Product : Great for work