5out of 5
06 Apr 2021
Service Rating : Fast delivery, great products
Product : Fast delivery, great product
5out of 5
30 Mar 2021
Service Rating : Great design, easy to use, quality manufacture and above all, so effective!
Product : Great value for a quality product
4out of 5
23 Mar 2021
Service Rating : Very satisfied as it retains heat well.
Product : Does as expected the only thing is I find it heavy and needs care not to adjust the belt too tight.
5out of 5
01 Mar 2021
Service Rating : Quick delivery Good quality product
Product : Brilliant Product
So good to wear a heat pack , genius idea
5out of 5
01 Mar 2021
Service Rating : Great product and extra fast delivery. Would recommend to anyone with aches and pains.
Product : Great quality product, excellent for lower back pain.
5out of 5
22 Feb 2021
Service Rating : Prompt service and great product
Product : Excellent product and help in my problem
5out of 5
07 Feb 2021
Service Rating : Quick service great tracking and well packed, will definitely buy from them again and have recommended to friends ????
Product : Had borrowed a friends, so knew worked well on my lower back pain, so she tracked down the supplier she had purchased it from 15 years ago and then I ordered.
5out of 5
02 Feb 2021
Service Rating : Delivery service was great
Product : The heat pack is excellent
5out of 5
21 Jan 2021
Service Rating : Very prompt service.
Product : Very good product and quality.
5out of 5
25 Nov 2020
Service Rating : I placed the order on the web and it was delivered within a week. Given the overloaded parcel delivery service, this was prompt delivery
Product : The wrap around Velcro allowed me to wear the heat beads and still do things. I would like to see the wrap in at least two colours that way I could have one as a heat bead source and the other as an ice wrap source.
5out of 5
19 Nov 2020
Service Rating : Great efficient service
Product : Works well. Have bought this product for other people
5out of 5
15 Nov 2020
Service Rating : Fast delivery,good prices,great products and most important MADE IN AUSTRALIA !
Product : It works ! And I would recommend it!
5out of 5
07 Nov 2020
Service Rating : They are so comfortable and not bulky
Product : Really easy to use and comfortable
5out of 5
02 Nov 2020
Service Rating : PERFECT FOR ANY SEAT, ESPECIALLY IN THE CAR
Product : I carry it everywhere, it has brought relief to my back
5out of 5
23 Oct 2020
Service Rating : Easy to use website, fast delivery
Product : Great product, so much more comfortable to wear than my previous heat pack. Adjustable around the waist. Happy with this
5out of 5
19 Oct 2020
Service Rating : Efficient and straight forward.
Product : Works well and fits well,
5out of 5
15 Oct 2020
Service Rating : Fast delivery great product thank you
Product : Great product thank you!!
5out of 5
06 Oct 2020
Service Rating : Fast delivery and high quality product. Thanks for a positive shopping experience
Product : I use it every day and have also purchased for friends
5out of 5
26 Sep 2020
Service Rating : Fantastic heat back. Strong Velcro and long length. My second one of these.
Product : Excellent value for money. Reliable product. Nice size fro pelvic and lower back pain.
5out of 5
22 Sep 2020
Service Rating : Prompt dispatch and delivery.
Product : This heat pad is brilliant. The shape fits really well to shoulders, neck and lower back, also to tummy, and the wrap around option with Velcro ties means it can be worn walking around if needed. I’ve bought two so I can use one on my shoulders and another on my lower back at the same time. I have several different heat packs and these are my favourites. Highly recommended.
5out of 5
21 Sep 2020
Service Rating : The heat pack with Velcro is my favourite I can wear it as I walk around.
Product : Used much more than the other packs, whilst the neck pack has been useful too.
4out of 5
26 Jul 2020
Service Rating : Simple and easy purchase, delivery in good time.
Product : The heat wrap is very heavy and bulky. The wrap-around is far too long and the Velcro catches on other clothing and pulls thread and wool. Also, I don't think that the lupin seeds retain heat as long as wheat.
5out of 5
23 Jul 2020
Service Rating : Kept me up to date from beginning till end. The product I purchased if fantastic
Product : I bought it for my husband. He has used it around his neck and lower back. Because it stays there with the Velcro, my husband is delighted. No more falling away
5out of 5
21 Jul 2020
Service Rating : quick service and delivery. The heat pack is fantastic and good quality.
Product : fantastic heat pack, able to wrap it around and continue with hour day chores.
4out of 5
11 Jul 2020
Service Rating : ..........
Product : .........................
5out of 5
10 Jul 2020
Service Rating : The product was as advertised and was delivered promptly.
Product : The heat pack is a good quality items as advertised.
5out of 5
07 Jul 2020
Service Rating : Great service, super fast delivery
Product : Very happy with my heatpack. Love that I can securely wrap it around my body and not have to hold it in position
5out of 5
26 Jun 2020
Service Rating : Excellent service, quick response
Product : Product exactly what I was expecting
5out of 5
16 Jun 2020
Service Rating : Quick and easy delivery. Excellent product!
Product : This heat wrap is a game changer for me. I absolutely love it!
4out of 5
07 Jun 2020
Service Rating : communication was good.
Product : great idea. but I found the product just a shade heavy to get on either on my back or neck/shoulder area as I have arm/shoulder degeneration and am quite short. so product not as easy to use as I had hoped it would be.
5out of 5
26 May 2020
Fast service
5out of 5
18 Apr 2020
Service Rating : Great service, fast delivery. The emails kept me up to date regarding shipping and expected date of arrival.
Product : I love this heat wrap with the velcro which fits neatly around my back area and relieves pain. This is the third one I have purchased from this company. It is much better than a regular heat pillow which comes in a standard size and gets lost in the bed at night.
5out of 5
14 Jan 2020
Service Rating : Very quick response and delivery
Product : The heat wrap was as expected and helped keep my back warm in a cold car
5out of 5
20 Nov 2019
Service Rating : Good price, arrived promptly, definately buy again and recommend to others
Product : It is just Perfect for my needs
4out of 5
12 Nov 2019
Service Rating : I use the wrap around heat pack every morning to loosen up my back and it is very helpful.
Product : As previously said.
5out of 5
01 Nov 2019
Service Rating : Easy to order. Quick and efficient delivery.
Product : Great product - very useful
5out of 5
11 Aug 2019
Service Rating : Good products and good communication from staff.
Product : Quality theraputic pillow
5out of 5
23 Jul 2019
Service Rating : Great service and great product.
Product : It was prompt and easy and I gave this pillow to someone else as I purchased one previously couple of years ago and really like it.
5out of 5
12 Jul 2019
Service Rating : Good quality product, it was delivered fast. we are happy with the product. I recommend this product
Product : Excellent quality, fits perfectly and keeps warm for long time
5out of 5
10 Jul 2019
Service Rating : They provided a quality product and delivery was prompt
Product : I purchased for elderly friend, it is easy for her to use and can used on back of neck
5out of 5
09 Jul 2019
Service Rating : I received a well-made product, well packaged and delivered quickly after ordering it.
Product : I love this product, it does exactly what I expected it to do. It gives me some relief from back pain, and I can walk around while using it.
4out of 5
09 Jul 2019
Service Rating : Its a little smaller than I thought it would be
Product : It’s smaller than I thought it would be
5out of 5
08 Jul 2019
Service Rating : Excellent prompt service
Product : Works well for lower back and hip pain
5out of 5
07 Jul 2019
Service Rating : Very pleased with product and service
Product : Very clever and efficient product
5out of 5
28 May 2019
Service Rating : Easy to order, arrived in two days, well packaged and the wraparound back and hip natural heat pack was as displayed. fantastic service.
Product : Works wonderfully as expected.
5out of 5
22 May 2019
Service Rating : The Natural Lupin Heat Wrap is light, flexible and warm.
Product : The Natural Lupin Heat Wrap is light warm and flexible.
5out of 5
22 May 2019
Service Rating : Very easy transaction. Prompt delivery and quality product.
Product : Quality made product. 2nd one I've ordered.
5out of 5
19 May 2019
Service Rating : Amazing product!
Product : Amazing product and fast delivery
5out of 5
06 May 2019
Service Rating : very effective. being able to wrap around with Velcro is amazing.
Product : very easy to heat in microwave, Velcro straps to attach is amazing. I am very pleased with the product
5out of 5
03 May 2019
Service Rating : Very efficient and they kept me advised of when my purchase would arrive
Product : Love the way it could be fitted without falling off. need heat in specific areas and this helped immensely
5out of 5
19 Apr 2019
This heat pack is amazing, it helps me with my endometriosis pain. I'm so happy I bought this heat pack, I take it with me to work and everywhere I go to help me with the pain, cramps etc.
5out of 5
13 Apr 2019
Absolutely first class products. Quality design and materials. Staff are very helpful and engaged. Couldn't be better and Australian made.
5out of 5
10 Apr 2019
Service Rating : Staff were helpful - received quickly!
There are a few negative reviews about shipping, I emailed before purchasing, staff were super helpful - they offered to deliver with AU Post as I needed it fast. I got the item within days. The neck collar and lumbar heat bags are great quality and the cheapest I found (including eBay). Will definitely buy from there again!
Product : Held the heat - not too heavy, stays in place.
5out of 5
03 Apr 2019
Service Rating : There service was A1, easy website to order from and quick delivery. Can't ask for more than that! Excellent!
Product : Fantastic, just as the website said, does what it suppose to do and does it well.
5out of 5
06 Mar 2019
Service Rating : Fantastic range fast postage
Product : Very good quality smells great
5out of 5
28 Feb 2019
Service Rating : Prompt delivery of the pillow despite being in WA
Product : I’ve been using this product for 8 years so when my son had back problems I ordered the wrap around pillow for him.
5out of 5
26 Jan 2019
Service Rating : The article came sooner than I expected and works quite well
Product : The item was well made and easy to use, although I did think it could have been a larger.
5out of 5
08 Jan 2019
Service Rating : Quality product, quick delivery and good value.
Product : Bought it for my Dad. He finds it helpful. The product arrived quickly and is of high quality. Highly recommended.
5out of 5
05 Jan 2019
Service Rating : I bought the wrap around heatpack for my back pain. It’s well made and so easy to use - the filling really retains heat for a lot longer than other wheat packs I have used. Easy to order online and it arrived as promised. I’ve already recommended you to my friends ????
Product : Well made product and I love that it’s made in Australia
4out of 5
03 Jan 2019
Service Rating : Yes & Yes
Product : works a treat - could last longer
5out of 5
31 Dec 2018
Service Rating : The heat packs arrived very promptly after ordering. I find the wrap around pack very useful as I can heat my back and continue with my daily activities.
Product : Love this product. I can heat my back and continue with my daily activities
4out of 5
27 Dec 2018
Service Rating : Good range of products reasonably priced
Product : It is light weight holds heat well and can be used on every body part
5out of 5
13 Nov 2018
Service Rating : I didn't have any problem at all with the order
Product : I think it's a brilliant idea. So much easier than trying to wedge a heat pack into your waistband. And you get a much better coverage of heat with the back wrap. It's great for going to sleep with too. Doesn't slide off when you change position. I bought one each for my two daughters as well, one of whom has tummy troubles, so she uses it on her tummy and is very impressed. Really happy with the purchase.
5out of 5
10 Nov 2018
Service Rating : Excellent service and great product.
Product : Great relief for aching back - shape is great :)
5out of 5
17 Oct 2018
Service Rating : Fast and efficient service and quick delivery.
Product : well made and light. very good
5out of 5
16 Oct 2018
Service Rating : the pillow allowed me to walk around and it helped ease my pain
Product : compared to normal heat packs it was value for money
5out of 5
09 Oct 2018
Service Rating : Initial contact via phone was very helpful. Fast shipment.
Product : I love this! Being able to use it on my upper or lower back with out it slipping is fabulous. Works well.
5out of 5
07 Oct 2018
Service Rating : good
Product : Handy velcro strap doesn't stay hot for long
5out of 5
07 Oct 2018
Service Rating : Delivery was prompt.
Product : Lupin bag doesn't seem to retain heat as well as wheat bag
5out of 5
04 Oct 2018
Service Rating : The delivery was quick and problem free.
The tie on the back wrap and the fact that it sits directly on the sciatica part is great and something I haven't come across before.
I have been raving about the product to friends and family.
Product : Easy to use product. Stays hot for ages and is comfortable to wear
4out of 5
30 Sep 2018
Service Rating : i bought the heat pack,
how long so you heat in microwave for.
Product : how long so you heat for.
5out of 5
24 Sep 2018
Service Rating : Great product fast delivery
Product : this is a great easy to use wrap
5out of 5
18 Sep 2018
Service Rating : Quick and happy service- easy to use website
Product : I purchased the therapillow lumbar heatbag with Velcro waist tie for my husband with chronic back pain. It’s perfect and easy to wear while being active around the house as well as when resting.
He’s been using heatbags for many years and this one is perfectly shaped and sits well. Great product and services!
5out of 5
30 Aug 2018
Service Rating : Second time I've ordered, same fast delivery, and a good quality product.
Product : The heat pack is assisting well so far in providing some heat to my lower back (at not too high a temp, not being too heavy to attach just above the problem area while standing), which has two bulged discs.
4out of 5
21 Aug 2018
Service Rating : Yes I have recommended their product to friends
Product : Easy to wrap around after warming in microwave.
5out of 5
12 Aug 2018
Service Rating : Have purchased their products before and only buy from them now. Super fast delivery.
Product : Had recently misplaced mine & missed it so much I had to buy another. Not only good for back & hips but I put mine on like a sash to help with pain I get along shoulder blades and neck too. Best thing about it is I can keep doing things and it doesn't slip off or move around or get in the way. My favourite buy.
5out of 5
07 Aug 2018
Great products, fast delivery, nice price.
5out of 5
24 Jul 2018
Service Rating : Prompt service and good product
Product : Nicely made and good long wrapping strap for the not-so-skinny amongst us
5out of 5
25 Jun 2018
Service Rating : Quick efficient service
Product : Impressed with the quality of finish and the light weight compared to wheat. The hip wrap is particularly versatile I can strap it over one shoulder to use as a heat pack for my ribs. Being able to be mobile while wearing a heat pack is fantastic.
5out of 5
21 Jun 2018
Service Rating : The heat back pack is not too heavy and having the velcro belt around your waist means you are not tied down to sitting in one place with it
Product : excellent product very happy with it
5out of 5
19 Jun 2018
Service Rating : Great
Product : Quick shipping exact as described
5out of 5
18 Jun 2018
Service Rating : Very quick arrival and great product!
Product : Amazing product, has saved my life at work!
4out of 5
14 Jun 2018
Service Rating : I was happy with the prompt service
Product : It did what I wanted it to do
5out of 5
07 Jun 2018
Service Rating : Delivered the product in a timely manner so no other rating would seem to apply. Early days in terms of the product but it appears to do what I purchased it to do. If it stands up over time I will be happy.
Product : Serves the purpose I bought it for.
5out of 5
05 Jun 2018
Service Rating : Never any problems with ordering and receiving prompt delivery. Have also bought a number of these for family members who have back problems because they are so good. You can walk around doing chores and they stay secure giving pain relief.
Product : An excellent product I would recommend these to anyone with a back problem and love the pain relief the warmth gives. Have used these for years and will keep doing so.
5out of 5
04 Jun 2018
Service Rating : Great products, great service,ultra helpful staff.
Product : Very easy to use and can position it exactly on the area of discomfort/pain and it stays in that spot!
Delighted that the contents are not self combustible.
4out of 5
31 May 2018
Service Rating : New shape together with velcro straps makes the product more comfortable to use
Delivery was prompt
Product : Complete satisfaction with Pack, Delivery and price
5out of 5
28 May 2018
Service Rating : Excellent product that arrived in a timely manner.
Product : Love that it has no smell! Neck heat pack very comfortable
5out of 5
27 May 2018
Service Rating : I love my wraparound lupin heat pack. This is the second one that I have purchased. It is superb in helping my sore lower back. It was very easy to order on line and delivered the following week. I highly recommend this wraparound Lupin heat pack which is easy to hide under clothing. Thank you!
Product : I love my wraparound lupin heat pack. This is the second one that I have purchased. It is superb in helping my sore lower back. It was very easy to order on line and delivered the following week. I highly recommend this wraparound Lupin heat pack which is easy to hide under clothing. Thank you!
5out of 5
25 May 2018
Service Rating : web site was easy to navigate. prompt delivery i would buy more and refer family and friends to these web site.
Product : sits perfect can place heat right where needed.
5out of 5
15 May 2018
Service Rating : Great customer service, speedy delivery of pillow. Had a small issue that was rectified straight away. Really nice people to deal with.
Product : Love the velcro wrap and lightweight of the pack. Love it
5out of 5
12 May 2018
Service Rating : Delivery was prompt, item well packed and clearly addressed.
My Heat Wrap is well made, in Australia, and does it's job perfectly. I would certainly buy from Therapeutic Pillow again.
Product : Excellent product, Australian Made, worth the price and does an excellent job.
5out of 5
11 May 2018
Service Rating : quick postage, thanks
Product : great product, love being able to wrap it around my back or neck
5out of 5
05 May 2018
Service Rating : Quick service and a quality product
Product : Best heat pack ever it stays in place can be used in many locations and its a good size
5out of 5
17 Apr 2018
Service Rating : Great friendly service, product was as described and arrived quickly.
Product : As described and is excellent for heat pack use "on the go"
5out of 5
07 Apr 2018
Service Rating : Fast delivery , the heat bag fits really well and my father just loves it because it is the best heat bag for back pain he ever had so far.
Product : Best heat bag for back pain
5out of 5
24 Mar 2018
Service Rating : This is the second one I've bought, very happy and therapeutic :)))
Product : Brings great relief to pain, I love it :)))
5out of 5
12 Feb 2018
Service Rating : The Heat packs were delivered on time and are great.
Product : Good value for money a good product
5out of 5
12 Feb 2018
Service Rating : Excellent service, very pleased with product
Product : Great product, just what we were looking for
5out of 5
13 Jan 2018
Service Rating : I rated five stars for I felt that the heat lasted much longer than that I have used before. The appliance was firm and stable and didn't slip.
I showed it to my physiotherapist and she was most impressed and took the name of your firm in order to check it out on line.
Product : I think I have already said this. in the first part.
5out of 5
13 Jan 2018
Service Rating : Love the product, definitely buying again
Product : Best shape and great to wear all the time
5out of 5
28 Dec 2017
Service Rating : Excellent, so prompt - has been really handy
Product : Does what I wanted it to do and the coverage is excellent
5out of 5
27 Dec 2017
Service Rating : always prompt service, never any problems
Product : this is my favorite product, I have bought 3 of these, 2 for myself, highly recommend
5out of 5
29 Nov 2017
Service Rating : It arrived very quickly.
Product : It did heated up well, and did the job.
4out of 5
08 Nov 2017
Service Rating : I have used this before and this is my second time buying it. I love the heat in the bad that last longer then many other heat bag.
Product : It is excellent and I love this heat bag !!!
5out of 5
02 Nov 2017
Service Rating : Top service and my own was delivered quickly.
Product : I love my wrap around heat pack.
5out of 5
25 Oct 2017
Service Rating : Easy to order. Quick despatch. Thank you.
Product : Purchased as a gift for person with back pain. They love it.
5out of 5
18 Sep 2017
Service Rating : Very fast delivery
Product : I have only used it a few times so far. I am happy with it, but it seems to loose heat a little faster than I expected.
5out of 5
12 Sep 2017
Service Rating : I love the item I bought it came very quick and is a great product. I would recommended Therapeutic Pillow Australia to anyone.
Product : Love it, heats up great, so easy to use as the Velcro straps keep it in place.
5out of 5
07 Sep 2017
Service Rating : First rate and no fuss transaction. Thanks
Product : Just what I needed for my injury.
5out of 5
15 Aug 2017
The delivery was very quick and it was a simple and easy transaction
5out of 5
15 Aug 2017
Prompt, professional - really easy to deal with
5out of 5
08 Aug 2017
Service Rating : Excellent product and service.
Product : This is the ideal product for bringing relief from lower back pain while still allowing mobility.
5out of 5
06 Aug 2017
Service Rating : Detailed web site Fast customer service The heat pillow does what you claimed
Product : It does what it promised thank you
5out of 5
31 Jul 2017
Service Rating : Very easy to order from and fast delivery
Product : Love my wrap around heat pack works great on backs and my daughter uses for period pain
5out of 5
31 Jul 2017
Service Rating : Received product easily. My purchase was for lower back pain and I purchased a heat pack. Absolutely brilliant product. Being able to tie it around my waist makes all the difference and therefore very easy to use and benefit from.
Product : Excellent product. Ability to tie around your waist makes all the difference as you can wear it more often in a variety of positions. Much better than a standard wheat bag and definitely retains its heat longer.
5out of 5
24 Jul 2017
Service Rating : The web site was easy to use. Tracking was good and service prompt.
Product : They do exactly as I hoped - the shoulder/ neck wrap is especially good
4out of 5
22 Jul 2017
Service Rating : Quick delivery. Online ordering simple. Quality of products excellent.
Product : It's brilliant! I have quite severe arthritis in my lower back and this product is great! I can wear it while moving around and it's very comfortable. Best purchase!
5out of 5
21 Jul 2017
Service Rating : Prompt delivery and great product
Product : Great quality product, very pleased
4out of 5
21 Jul 2017
Service Rating : Great service and fast postage
Product : Great item, a little expensive but high quality
5out of 5
30 May 2017
Service Rating : Fantastic service, answered all my questions immediately. Quick delivery and good price. Product (heat packs) is amazing.
Product : Perfect for pregnancy/labour as you can heat and then walk around, the strap fits comfortably and you don't have to hold it - it stays in place!
4out of 5
16 May 2017
Service Rating : Simple system, prompt delivery
Product : Seems to work well, but i need more time to see how it goes.
5out of 5
24 Apr 2017
Service Rating : Simple and easy to use online service. Thank you.
Product : Lower back heat pack. Works like a charm and can still use it while doing house work.
5out of 5
22 Apr 2017
Service Rating : Just great prompt service and delivery was so quick. Obviously very well set up system to dispatch product quickly. And the heat pack I purchase is fabulous! Thankyou
Product : Perfect, excactly what I need with the waist strap to carry on with daily jobs
5out of 5
19 Apr 2017
Service Rating : - Online ordering process was easy
- Product was delivered reasonably quickly
- Would definitely purchase from this company again
Product : Product is fantastic! Versatile and effective.
5out of 5
11 Apr 2017
Service Rating : What a great idea, the Natural Lupin Heat Wrap is ideal to use around the home especially throughout my pregnancy. The design of this product is good, the contour shape is comfy and heats up evenly throughout each panel. I'll be packing this in my hospital bag!
Product : Great Product, comments as above
5out of 5
29 Mar 2017
Service Rating : This is the second heatpack i have ordered after a friend borrowed mine and loved it
Product : Easy to use and fast to deliver
5out of 5
25 Mar 2017
Service Rating : Great product and speedy delivery ...... the whole family want to order one now:)
Product : love it... convenient and well loved after a hard days work :) The whole family want to get one for themselves.
5out of 5
14 Mar 2017
Service Rating : Best purchase i have ever made. Quick delivery
Product : I can wear my wheat pack around the house and don't have to worry about staying in one spot. The Coverage of the wheat pack is amazing and would recommend this product to anyone.
5out of 5
17 Feb 2017
Service Rating : Very happy wth the service.
A lot of common sense was shown
Product : Good product,comfortable,works well.
5out of 5
07 Feb 2017
Service Rating : Great!
Product : Unfortunately it doesn't get cold enough.
4out of 5
07 Feb 2017
Service Rating : Great!
Product : Unfortunately it doesn't get cold enough.
5out of 5
26 Jan 2017
Service Rating : Prompt delivery ++
Product : Thrilled with the product. Extremely comfortable and I reach for it often. Delivers heat just where I need it. Thank you.
5out of 5
06 Jan 2017
Service Rating : I've been using therapeutic Pillow's products for years. So far, I've loved all their products.
Product : For me, a lower back pain sufferer, this heat pack is excellent. I can wrap the straps around my waist so that the pack won't move or fall out if I have to stand or move around in my seat.
5out of 5
06 Jan 2017
Service Rating : I've been using therapeutic Pillow's products for years. So far, I've loved all their products.
Product : For me, a lower back pain sufferer, this heat pack is excellent. I can wrap the straps around my waist so that the pack won't move or fall out if I have to stand or move around in my seat.
5out of 5
05 Jan 2017
Service Rating : Great service arrived promptly :)
Product : I suffer from chronic pain and the relief I get from my heated wrap is instant...thank you
5out of 5
03 Jan 2017
Service Rating : Excellent service, delivery faster than expected.
Product : Well manufactured, generous in size, fits snuggly where needed, was a very much appreciated and welcome gift.
5out of 5
21 Dec 2016
Fast and delivery on time.
4out of 5
12 Dec 2016
Service Rating : Easy to use website
Product : However Australia Post incredibly bad as I had to go into town to pick it up. If I had not there to do that my mother would not have received her hot pack.
5out of 5
29 Nov 2016
Service Rating : Service was excellent
Product : The wraparound makes it so versatile
5out of 5
09 Nov 2016
Service Rating : Very efficient service
Product : So comfortable and quickly alleviates pain and discomfort around the lumbar region
5out of 5
05 Nov 2016
Service Rating : Excellent service.
Product : Great product.
5out of 5
02 Nov 2016
Service Rating : Dispatched quickly, website easy to use
Product : easy to use, very comfortable, the channels make it much better than a normal heat bag
5out of 5
24 Oct 2016
Service Rating : Good service, pillow arrived within a couple of days
Product : Very easy to use and stays warm for a good time
5out of 5
24 Oct 2016
Service Rating : Pleased that it arrived so quickly and well wrapped
Product : Excellent product and does the job really well
4out of 5
15 Oct 2016
Service Rating : easy to use and stays on well
Product : very comfortable
5out of 5
03 Oct 2016
My only concern was I wasn't informed about delivery at all and then it suddenly arrived. I purchase quite a lot over the net and it's good to be kept up to date on delivery so you don't keep wondering when you can expect your parcel.
5out of 5
22 Sep 2016
Service Rating : Smart Service
Product : Excellent product would reccomend to anyone
5out of 5
15 Sep 2016
Service Rating : The website was easy to use and delivery was fast and prompt
Product : Amazing, so easy to use and sits perfectly against my lower back, so easy to put underneath clothing to wear all the time
5out of 5
13 Sep 2016
Service Rating : could not complain, service very efficient, would use again
Product : bought this for dad and myself both very happy with it, especially being able to tie on with Velcro and move around with it on.
5out of 5
13 Sep 2016
Service Rating : Easy to order and very fast delivery
Product : Awesome pillow for a bad back
4out of 5
13 Sep 2016
Service Rating : goods arrived promptly
Product : a good shape and very comfortable and effective to wear
5out of 5
24 Aug 2016
Service Rating : Very good experience
Product : Product is as described, works well
5out of 5
19 Aug 2016
easy to navigate website, good communication and quick delivery
5out of 5
13 Aug 2016
Service Rating : Service and delivery: very happy and prompt.
Product : Finally a product that doesn't move around and stays where it's meant.
5out of 5
10 Aug 2016
Service Rating : fast reliable service. very happy with purchases.
Product : Highly rate this product - this is the second time I have purchased this particular wrap. My husband used the prev wrap on an almost daily basis and inevitably wore out the fabric.
5out of 5
10 Aug 2016
Service Rating : fast reliable service. very happy with purchases.
Product : Highly rate this product - this is the second time I have purchased this particular wrap. My husband used the prev wrap on an almost daily basis and inevitably wore out the fabric.
5out of 5
09 Aug 2016
Service Rating : Could not believe these goods were delivered to my door the day after I ordered them (less than 24 hours actually). Brilliant !!!!
Product : The ability to actually tie something around yourself, thus not restricting you to staying seated, is just brilliant. I love, love, love this product.
5out of 5
09 Aug 2016
Service Rating : Could not believe these goods were delivered to my door the day after I ordered them (less than 24 hours actually). Brilliant !!!!
Product : The ability to actually tie something around yourself, thus not restricting you to staying seated, is just brilliant. I love, love, love this product.
5out of 5
06 Aug 2016
Fast service and great product!
5out of 5
06 Aug 2016
Service Rating : delivered the day after I ordered
Product : tie straps are a bit bulky
4out of 5
06 Aug 2016
Service Rating : delivered the day after I ordered
Product : tie straps are a bit bulky
4out of 5
03 Aug 2016
Service Rating : good
Product : good
5out of 5
29 Jul 2016
Service Rating : Order was processed and shipped promptly and with great care. Thank you!
Product : Well made and very practical. A very natural way to provide relief for hip and back pain. Thank you!
4out of 5
26 Jul 2016
Service Rating : Very efficient online & delivery service
Product : Good product - does the job
5out of 5
19 Jul 2016
Service Rating : great products
Product : Back/hip wrap fantastic for back/hip but I also use it for neck, upper back and shoulders. So versatile, I love it!
4out of 5
13 Jul 2016
No problems
5out of 5
11 Jul 2016
Service Rating : Simple process, fast delivery, reasonable pricing.
Product : Fast heating, just the right size and weight, covers most of the Origin Points I need.
5out of 5
07 Jul 2016
Service Rating : Good
Product : Excellent product that helped alot with my back pain
5out of 5
06 Jul 2016
Service Rating : Service was so easy and quick
Product : The product is exactly what I ordered and was super fast.
5out of 5
24 Jun 2016
Service Rating : Very efficient processing and delivery. Very happy
Product : Having a lower back condition the wrap allows stability of heat Very happy
5out of 5
21 Jun 2016
Service Rating : I have a bad back and it fits exactly where I need it to
Product : I have found it better than the Lavender bags I have use as it's more affective
5out of 5
13 Jun 2016
Service Rating : Very pleased with the service
Product : Very happy with my heat wrap thank you
5out of 5
11 Jun 2016
Service Rating : Great
Product : Great helps my back pain.
5out of 5
11 Jun 2016
Service Rating : Great
Product : Great helps my back pain.
5out of 5
09 Jun 2016
Service Rating : Easy website to use, especially as I am not particularly computer literate.
All products and relevant information very clear.
Product : Very well made product and could not be happier. Lupin filling is great and much improved on past wheat packs I have used
5out of 5
18 May 2016
Service Rating : Great service. Purchased items to be sent to W.A. and N.S.W. for family members, all arrived promptly, no problems.
Product : Have used these back wraps for years and everyone who saw me wearing one said what a great idea they wanted one. Have now purchased 5 for family members cannot recommend them highly enough. Great product.
5out of 5
18 May 2016
Service Rating : Great service. Purchased items to be sent to W.A. and N.S.W. for family members, all arrived promptly, no problems.
Product : Have used these back wraps for years and everyone who saw me wearing one said what a great idea they wanted one. Have now purchased 5 for family members cannot recommend them highly enough. Great product.
5out of 5
11 May 2016
Service Rating : Speedy delivery and easy website.
Product : Love it, what a fantastic product. Wish I found this years ago.
5out of 5
03 May 2016
Service Rating : Fast efficient and extremely helpful
Product : Brilliant worked the first time i used it to relieve my chronic back pain.
5out of 5
03 May 2016
Service Rating : Fast efficient and extremely helpful
Product : Brilliant worked the first time i used it to relieve my chronic back pain.
5out of 5
03 May 2016
Service Rating : Quick and courteous
Product : Same as above
4out of 5
03 May 2016
Service Rating : Quick and courteous
Product : Same as above
5out of 5
02 May 2016
Service Rating : Fast and efficient service
Product : I use this product every few days however it does not hold the heat as well as I expected
5out of 5
25 Apr 2016
Service Rating : Good product description, fast delivery
Product : Doesn't retain heat for as long as other wheat bags, otherwise it's good and comfortable
5out of 5
14 Apr 2016
Service Rating : Easy purchase, Fast delivery
Product : Just what I wanted
5out of 5
19 Mar 2016
Service Rating : Easy to navigate website and super fast shipping.
Product : Great to be able to wrap this around myself and keep it in place when I am moving, standing or sitting.
4out of 5
18 Feb 2016
Took a week for courier to deliver within Melbourne. Originally wrong tracking number was supplied but Therepeutic Pillow responded very quickly with correct information. The order was correctly supplied and very well packed.
5out of 5
17 Feb 2016
Service Rating : Great and fast service, back wrap arrived very quickly.
Product : I love my lupin back wrap. It is SO comfortable to wear, I use it when I wake up, during the day when I am doing housework, on the lounge at night watching tv and always when I go to bed. I even warmed it up before I went to the movies yesterday as I find the seats very uncomfortable for my back and I was able to sit without wriggling the whole way through. It is very easy to wear with the velcro strap and as it isn't too thick like a wheat bag, it has channels, it is not bulky, which means I can even wear it under my clothes. LOVE IT AND RECOMMEND IT.
5out of 5
08 Feb 2016
Service Rating : Always great to deal with the Therapeutic Pillows. Have had the same reaction from people to whom I have recommended your firm.
Product : I tried this at night as it's when I'm in bed that my hips tend to ache. I found it very heavy & uncomfortable especially when turning over which I do a lot. The egg crate mattress topper is wonderful for all over comfort but I need something occasionally for my hips. Have reverted back to the hot water bottle.
5out of 5
21 Jan 2016
Service Rating : Efficient
Product : Very effective & comfortable
5out of 5
20 Jan 2016
Service Rating : Easy site to navigate, wonderful service
Product : Granddaughter uses this on her back as she is pregnant with twins, gives her great relief
5out of 5
09 Jan 2016
Efficient, great service & great products
5out of 5
09 Jan 2016
Efficient, great service & great products
5out of 5
04 Jan 2016
Service Rating : Easy to order, delivery on time.
Product : I have been using one for over 12 months and LOVE it. Great quality & highly recommended, it helps me manage an ongoing joint dysfunction. I have now bought another for my husband who wholeheartedly supports my feedback.
5out of 5
04 Jan 2016
Service Rating : Easy to order, delivery on time.
Product : I have been using one for over 12 months and LOVE it. Great quality & highly recommended, it helps me manage an ongoing joint dysfunction. I have now bought another for my husband who wholeheartedly supports my feedback.
5out of 5
02 Dec 2015
Very quick . I was very pleased with the service . Thank you .
5out of 5
27 Nov 2015
Service Rating : Recommend dealing with this supplier. Smooth and quick order & receipt of item.
Product : I love my heat wrap. So good to use. Have bought 3 in all for family as well :)
5out of 5
16 Nov 2015
Service Rating : Excellent service and hassle free transaction
Product : My husband is delighted with his heat wrap which I had intended to give him at Christmas but am now glad I didn't hold off. Terrific product. Terrific company to deal with.
5out of 5
04 Nov 2015
Service Rating : Excellent service - ordered on Sunday, delivered on Monday
Product : Excellent for relieving hips/lower back as you can position and velcro in place
5out of 5
04 Nov 2015
Service Rating : Excellent service - ordered on Sunday, delivered on Monday
Product : Excellent for relieving hips/lower back as you can position and velcro in place
5out of 5
17 Oct 2015
Service Rating : I am happy
Product : I am happy
5out of 5
18 Sep 2015
Service Rating : great, I paid twice and common sense prevailed
only one order came and a refund.
Product : love it
5out of 5
18 Sep 2015
Service Rating : great, I paid twice and common sense prevailed
only one order came and a refund.
Product : love it
5out of 5
18 Sep 2015
Service Rating : Parcel arrived promptly.
Product : They are wonderful, I have several and I like the idea of this shape. It sits in the right place, thank you!
5out of 5
17 Sep 2015
Service Rating : Speedy service
Product : Excellent product, lighter than wheat bags. Heat lasts in product
5out of 5
13 Sep 2015
Service Rating : Placed order quick delivery very efficient
Product : Back/hip wrap is for my 89 yr old Mum .. She LOVES it !!
5out of 5
04 Sep 2015
Service Rating : Great
Product : Great
5out of 5
04 Sep 2015
Service Rating : Great
Product : Great
5out of 5
26 Aug 2015
Service Rating : Fast and friendly
Product : I love it, using it all the time! A suggestion would be to offer different colours and also tricky way to hide the excess/tail of the waist wrap for skinny folks!
5out of 5
26 Aug 2015
Service Rating : product was received within 2 days or ordering. Couldn't ask for better
Product : Great. Enables you to get on whilst still getting benefit of heat pack
5out of 5
25 Aug 2015
Service Rating : Postage was quick and communication was clear.
Product : Very happy with the product.
5out of 5
24 Aug 2015
Service Rating : fast delivery and easy to order
Product : love that I can wrap it around and it stays in place where ever I need relief
5out of 5
24 Aug 2015
Service Rating : fast delivery and easy to order
Product : love that I can wrap it around and it stays in place where ever I need relief
5out of 5
11 Aug 2015
Service Rating : Excellent service. Easy to order on line. Delivered quickly
Product : Very happy with this product. I can get up and walk around it the Back/Hip wrap doesn't move so I get to keep the warmth with me.
5out of 5
11 Aug 2015
Service Rating : Excellent service. Easy to order on line. Delivered quickly
Product : Very happy with this product. I can get up and walk around it the Back/Hip wrap doesn't move so I get to keep the warmth with me.
5out of 5
03 Aug 2015
Service Rating : Fast delivery - fair price. Well made products.
Product : Excellent product - fits well.
5out of 5
03 Aug 2015
Service Rating : Fast delivery - fair price. Well made products.
Product : Excellent product - fits well.
5out of 5
01 Aug 2015
Service Rating : Prompt and easy transaction, products arrived within a few days.
Product : Great for my lower back problems and a divine way to quickly warm up on a cold evening.
5out of 5
01 Aug 2015
Service Rating : Prompt and easy transaction, products arrived within a few days.
Product : Great for my lower back problems and a divine way to quickly warm up on a cold evening.
4out of 5
21 Jul 2015
Service Rating : comfort
Product : loses heat too quickly but nice while it lasts
5out of 5
17 Jul 2015
Service Rating : Very prompt
Product : Very comfortable to wear
5out of 5
15 Jul 2015
Service Rating : Excellent service, fast postage
Product : Love the back / hip heat wrap, the waist belt is comfortable and allows you to position the wrap exactly where you want the heat.
5out of 5
15 Jul 2015
Service Rating : Excellent service, fast postage
Product : Love the back / hip heat wrap, the waist belt is comfortable and allows you to position the wrap exactly where you want the heat.
5out of 5
13 Jul 2015
Service Rating : GREAT.
Product : VERY SOOTHING, EASY TO USE.
4out of 5
05 Jul 2015
Service Rating : Good service, prompt delivery.
Product : Works as expected, thank you.
5out of 5
01 Jul 2015
Service Rating : Great seervice
Product : Excellent product
5out of 5
02 Jun 2015
Service Rating : Speedy and efficient .
Product : I love that I can tie it around my waist so that I can get on with doing things but still have the benefit of the heat on my back .
5out of 5
27 May 2015
Love your products and service and Australian made
5out of 5
27 May 2015
Love your products and service and Australian made
4out of 5
26 May 2015
Service Rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.
Product : I really like the convenience of being able to moved around with my heat wrap staying put and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.
5out of 5
19 May 2015
Service Rating : Very quick. I had my heat pack within a few days.
Product : I will have to shorten the Velcro straps to fit me, but great product. Perhaps you could have different sizes?
5out of 5
30 Apr 2015
Service Rating : Very fast delivery.
Product : Suffer lower back and sacral pain. This is so much easier than stuffing a heat pack in between your clothing layers! Should've bought one years ago.
5out of 5
30 Apr 2015
Service Rating : Didn't order the pillow
Product : Love the tie around the waist which allows wearing while walking
5out of 5
29 Apr 2015
Very happy with packs and very fast service
5out of 5
28 Apr 2015
Service Rating : Very professional
Product : Practical
5out of 5
21 Apr 2015
i was so impressed with the speed of the service and love my back pillow. wearing it helps me to walk my little dog with more comfort than i have had for a while.it also enables me to keep walking for my own healths sake.thankyou
4out of 5
20 Feb 2015
Service Rating : Very prompt service
Product : Good quality
5out of 5
18 Feb 2015
Service Rating : Responds very quickly to orders. Accurate description of products.
Product : Very satisfied. Comfortable to wear and good heat retention. As a result of my satisfaction I have purchased the neck and shoulder pad which is good also but because I am a big person I wish it extended out more and covered a larger area.
5out of 5
11 Feb 2015
Service Rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Great for all sizes. My daughter has already claimed mine - will be ordering another shortly.
5out of 5
30 Jan 2015
Service Rating : Quick and easy - website provides a lot of really great information.
Product : Husband uses it whenever his back has pain. Quick to heat and long lasting heat.
5out of 5
27 Jan 2015
Service Rating : Very fast
Product : So practical
4out of 5
23 Dec 2014
Products are great, and delivery is always timely.
4out of 5
02 Dec 2014
Service Rating : My wife needed the back pillow for a long term ache, seems to be reasonably effective
Product : see above
5out of 5
01 Dec 2014
Service Rating : Very fast
Product : Love it
5out of 5
25 Nov 2014
I have had 2 neck fusions & my osteopath suggested your pillow and it has been excellent (big call from me as I am very fussy about my neck). I have tried other pillows without the same success. The one I am using is Deluxe Traditional Foam.
5out of 5
20 Nov 2014
Service Rating : My pillow hadn't turned up after a week, so I rang to enquire. It arrived the next day! Excellent.
Product : He loves it!
5out of 5
14 Nov 2014
Fast and easy. And australian made
4out of 5
19 Aug 2014
Service Rating : For the short period we have had the items we have found them very good
Product : It is effective and works as required
4out of 5
19 Aug 2014
Service Rating : For the short period we have had the items we have found them very good
Product : It is effective and works as required
5out of 5
09 Aug 2014
Well packed.
5out of 5
22 Jul 2014
Service Rating : Quick, efficient service. Great knowing when the items had been dispatched.
Product : The velcro strap is great, as it allows the wrap to stay in place and allows you to place the heat where you need it.
5out of 5
22 Jul 2014
Service Rating : Quick, efficient service. Great knowing when the items had been dispatched.
Product : The velcro strap is great, as it allows the wrap to stay in place and allows you to place the heat where you need it.
5out of 5
15 Jul 2014
Service Rating : Very Good
Product : Love it. Wish they had one that could go on your knee
Jim
5out of 5
09 Jul 2014
Service Rating : Thanks for arranging fast delivery to my Brisbane address
Product : Mother in law loves this heat wrap I bought her for her back, best ever
5out of 5
08 Jul 2014
East to order and speedy delivery
5out of 5
05 Jul 2014
Service Rating : quick
Product : easy to use
5out of 5
04 Jul 2014
very efficient
5out of 5
01 Jul 2014
Very prompt. Did not need to deal with them directly after the automated checkout, which makes for a smooth transaction.
4out of 5
30 Jun 2014
Service Rating : good
Product : good
5out of 5
26 May 2014
Service Rating : The product has not yet been delivered. Disappointing that it has taken eight days from Melbourne
Product : Not received
5out of 5
20 May 2014
great service
5out of 5
20 May 2014
great service
4out of 5
15 May 2014
Service Rating : Service great
Product : I like the heat wrap but am not so keen on the Velcro , would prefer just to tie the ends .
4out of 5
08 May 2014
Service Rating : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
Product : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
5out of 5
11 Apr 2014
goods received as advertised. our family use them daily.
5out of 5
03 Apr 2014
Great service and great products
5out of 5
03 Apr 2014
Great service and great products
5out of 5
02 Apr 2014
Quick response to order, received promptly
5out of 5
02 Apr 2014
Quick response to order, received promptly
4out of 5
02 Apr 2014
All went well. Post took a little time but that is expected ie rural NSW. Ordered Sun, delivered at post office Thursday.
5out of 5
02 Apr 2014
All went well. Post took a little time but that is expected ie rural NSW. Ordered Sun, delivered at post office Thursday.
4out of 5
28 Mar 2014
Service Rating : 10/10 FOR SIMPLICITY AND 10/10 FOR CUSTOMER SERVICE
Product : GREAT PRODUCT ALTHOUGH QUITE A BIT HEAVIER THAN I THOUGHT THEY WERE GOING TO BE. WELL MADE AND GOOD QUALITY
5out of 5
22 Mar 2014
Service Rating : - Fast and efficient
Product : My wife loves it
5out of 5
17 Mar 2014
I was very impressed with the service. The products arrived in WA in good time and in excellent condition.
4out of 5
16 Mar 2014
Service Rating : good
Product : doesnt retain the he at as long as was stated in the ad. otherwise satisfied with product
5out of 5
30 Sep 2013
Service Rating : no complaints
Product : the best yet
5out of 5
30 Sep 2013
Service Rating : Quick service
Product : Good to
velcro around you so you can keep doing things. Thought it would stay warm for longer though.
5out of 5
29 Sep 2013
Service Rating : Fast shipping.
Product : Very happy with this purchase. Holds heat well similar to a hot water bottle however its highlight is that it is conformable to the specific body part, which makes a big difference in relieving ache/strain.
5out of 5
23 Aug 2013
Service Rating : Perfect. It gave relief from previously early morning back pain from the moment that I began using the pillow.
Product : This is a very well designed heat back pack that is comfortable to use whilst seated or upright and the velco tapes are a very good design feature.
I have recommended this product to three other colleagues.
4out of 5
05 Aug 2013
Service Rating : Great product and quick delivery
Product : Loses heat quickly
5out of 5
05 Aug 2013
Service Rating : Excellent. I received the product quickly and was exactly as ordered.
Product : My mesh back support is perfect for sitting in the car, at home, where ever. I get immediate relief when I use it. Great product.
4out of 5
05 Aug 2013
Service Rating : The products arrived very promptly and I appreciated the bonus gifts - thermal cup and stainless drink bottle which are both useful items
Product : This is great! It does the job - keeps my whole lower back warm and stays in place!
5out of 5
05 Aug 2013
Service Rating : Fast delivery very good customer service
Product : This product is good although I dont feel that it stays warm for very long. Probably because it is thin and not as many lupins as a larger one. In saying this I have used it many times and happy with the product.
4out of 5
04 Aug 2013
Service Rating : good range. a bit pricey though. I am currently looking for a lumbar support with heating which is so far hard to come by.
Product : I use it everyday.