4out of 5
12 Nov 2020
Service Rating : Therapeutic pillow's delivery didn't take long at all, the heat packs are great, they are being used well.. Very happy... Have a great day????
Product : It's great probably should of gone the bigger one, maybe needs a strap or something, its hard to get a heat pack of any sort on your back when on your own .. other than that the Lupin Heat packs are great.. Thank you..
5out of 5
03 Nov 2020
Fast delivery No complaints
5out of 5
22 Jun 2020
Service Rating : Quick, affordable, product was as advertised and arrived quickly even in the current COVID climate adding to logistic difficulties.
Product : It retains heat well and moulds well to cover area.
5out of 5
19 Feb 2020
Service Rating : Great product. Communication outstanding. Customer satisfaction 100%.
Product : Great product however my pack came smaller than advertised. Was given a full refund, got to keep the pack so I bought the next size up. Happy customer.
5out of 5
03 Jul 2019
Service Rating : Fast dispatch of item, well packaged and a great price. Item is very comfortable and works well as advertised.
Product : Great product, would recommend to my friends.
5out of 5
26 Apr 2019
Service Rating : Very prompt service. Great to have an Australian made product. Easy to use.
Product : Very prompt service. Great to have an Australian made product. Easy to use.
5out of 5
21 Feb 2019
The service was great. Thank you for shipping it to the United States. I like the pillow quality and Lupin filling. The Lupin is what attracted me to your ad. I was surprised when I received it. It is so much smaller than I imagined. When I read medium body pillow I expected something larger. I purposefully did not order the larger one because I thought it would be too large since it was s body pillow. This is on me not you. I’m sure the advertisement must have contained the dimensions but I did not notice them. The medium one is too small for my purpose but I did not try to return it, because it seemed impractical to send it all the way back to Australia. If I ever decide to order another, I will order a large one. Thanks for listening. Susan
5out of 5
03 Sep 2018
Service Rating : Really easy to order and super fast shipping. Highly recommend!!
Product : Great for back/shoulder/period pain
4out of 5
15 Aug 2018
Service Rating : A reliable Australian company with quick service and delivery
Product : material strong quality but heat beads loose , i like it when it is sewed into sections
5out of 5
26 May 2018
Service Rating : Very prompt and extremely helpful
Product : Great product . Lived up to all that was promised
5out of 5
10 May 2018
Service Rating : Great service, I have been buying the heat packs for years love them.
Fast delivery order is always correct. I won't buy them from anywhere else.
They retain their heat longer than wheat bags and don't smell.
Thank you
Product : Excellent customer service as always, thank you
5out of 5
18 Sep 2017
Excellent web site, easy to order.
5out of 5
29 May 2017
Service Rating : Quick delivery pillow works well
Product : ok product works well easy to manage
5out of 5
08 Mar 2017
Service Rating : Service was great. The pillow arrived in good time.
Product : It heats well and lasts a long time.
5out of 5
11 Oct 2016
Service Rating : All done through the internet with no problems
Product : Does what we wanted
5out of 5
18 May 2016
EXCELLENT PRODUCT AND PROMPT DELIVERY
5out of 5
18 May 2016
EXCELLENT PRODUCT AND PROMPT DELIVERY
5out of 5
08 Sep 2015
Service Rating : Quick and efficient and when I didn't give a complete address they noticed and rang me to get the full details
Product : Heat bag performance is as advertised
5out of 5
17 May 2015
Service Rating : Customer service was excellent as I paid via phone as I was having trouble with internet. My goods arrived extremely fast without any delay.
Product : Have not tried body pillow med or large yet and havent sold one but for the broader person I think the large one would be very suitable.
5out of 5
17 May 2015
Service Rating : Customer service was excellent as I paid via phone as I was having trouble with internet. My goods arrived extremely fast without any delay.
Product : Have not tried body pillow med or large yet and havent sold one but for the broader person I think the large one would be very suitable.
5out of 5
14 May 2015
Service Rating : Good quality products, look exactly as described, prompt postage.
Product : I bought both medium and large body pillow having received a lupine neck heat pack as a gift in the past. They heat up well and they continue to radiate warmth for much longer than the usual wheat packs or the ones filled with silicone, which are evil. I've noticed that the stitching can easily get undone with use and some discolouration can also occur with use. Overall very happy with all products.
5out of 5
30 Apr 2015
Service Rating : excellent service
Product : I find the heat bag a bit too firm not flexible and soft like wheat bags
5out of 5
28 Apr 2015
Fast delivery
5out of 5
28 Apr 2015
Fast delivery
5out of 5
02 Apr 2015
Service Rating : Service best you can get
Product : Best heat pack I have had so far
4out of 5
23 Feb 2015
Service Rating : Good
Product : Im sure you kn ow what the word "good" means
4out of 5
23 Feb 2015
Service Rating : Good
Product : Im sure you kn ow what the word "good" means
5out of 5
11 Feb 2015
Service Rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Finding it excellent - use a heat pack everyday as I have fibromyalgia .
Will be ordering some more products for my daughter and sister.
Who also have it and use them on a daily basis.
Have found the lupin bag better than the wheat so far.
5out of 5
13 Aug 2014
Service Rating : Arrived in good time all neatly packaged.
Product : Will probably buy another at some time.
5out of 5
30 Jun 2014
Service Rating : Excellent range, service and best quality products. We will definetley purchase again!
Product : Great for the kids!
4out of 5
23 May 2014
Fast delivery
5out of 5
20 Aug 2013
Service Rating : Easy to pay for the product, fast delivery, no hassles!
Product : I actually bought one each for my grandparents an they have said that they really like using it as an alternative to wheatbags as they don't smell and they stay warm for much longer. They are very happy with the product, thank you!
5out of 5
05 Aug 2013
Service Rating : Terrific speedy service the item was delivered much quicker than I expected.
Product : Nice & lightweight and a good size.
5out of 5
05 Aug 2013
Service Rating : Quick service and delivery. No hassles.
Product : Love it and use it daily.
5out of 5
04 Aug 2013
Prompt service
4out of 5
02 Aug 2013
Service Rating : Easy transaction. Prompt postage.
Product : Good for your back
5out of 5
31 Jul 2013
Service Rating : Great products that work wonders for muscle pain
Product : Excellent product. It is a good size for any part of the body. As it covers a good area you can work on large areas of pain. Wonderful.
5out of 5
31 Jul 2013
Service Rating : Great products that work wonders for muscle pain
Product : Excellent product. It is a good size for any part of the body. As it covers a good area you can work on large areas of pain. Wonderful.