1out of 5
12 Apr 2021
Service Rating : The 3 heat packs I brought don’t retain the heat very well. It’s hot for about 10-15 mins maximum and then goes cool
Product : Doesn’t retain heat past 10-15 mins
5out of 5
24 Mar 2021
Service Rating : Prompt and smooth delivery and communication
Product : The recipient tells me it is quite heavy, otherwise very good.
4out of 5
09 Nov 2020
Service Rating : Fast efficient service and a great product . Would recommend to others .
Product : Great product. Had one before but this time got a small one as well. It is great for neck pain
5out of 5
08 Oct 2020
Service Rating : Great customer support . Love the product
Product : Love the product . Use every day
5out of 5
03 Sep 2020
Service Rating : Really good wheat sack and service
Product : Excellent product - thank you
5out of 5
19 Jul 2020
Service Rating : Man I'm in love with these products. Its so good that i can have my heat pack on and still do things rather than having to lay and rest while the heat kicks in, then I have my bed time heat pack which can focus of my back while the old wheat bag targets my hip
Product : Fantastic as was all online ordering & being Australian there was no currency dramas. It was a breeze
5out of 5
16 Jul 2020
Service Rating : Excellent quality products, fast dispatch. Received within days.
Product : Excellent product, fast dispatch
4out of 5
10 Jul 2020
Service Rating : I bought this for my wife, and she really likes it, though she said it's not perfect, hence the 4 out of 5 rating
Product : great bur not perfect....
5out of 5
08 Jul 2020
Service Rating : Just got exactly what I wanted.
Product : Just what I wanted. Good one.
5out of 5
06 Jul 2020
Service Rating : Very happy with service and quality of items
Product : Very happy with items thanks
5out of 5
23 Jun 2020
Service Rating : Great service, great products
Product : Great service, great products
5out of 5
22 Jun 2020
I purchased 4 products and am extremely happy with them all. The wrap around one even does up around my skinny 21 year old who is so ecstatic that can walk around and she doesn't have to hold it on her belly!
These products are of such a high standard and great value so I'm SUPER impressed AND they're Australian so it's a win/win all round.
5out of 5
04 Jun 2020
Service Rating : Great service prompt..love the products I purchased..
Life saving..THANK YOU.
Product : Fabulous product..love it
5out of 5
03 Jun 2020
Service Rating : Fast delivery and great product. Perfect for keeping back warm while sitting or warming the bed
Product : Comfortable and quick to heat
5out of 5
26 Dec 2019
Service Rating : I love the extra large heat packs, they're durable and versatile. Fast postage and great customer service!
Product : Durable and very versatile.
5out of 5
16 Jul 2019
Service Rating : Service was very efficient and product was most acceptable, easy to use .
Product : A most useful product, does what it's intended to do.
5out of 5
07 May 2019
Service Rating : I have bought stuff from Therapeutic Pillow several times in the past and have always been happy with their products and fast delivery.
Product : Best heat pack you can buy!
5out of 5
10 Mar 2019
No problem with ordering, very prompt arrival.
5out of 5
07 Jan 2019
Service Rating : great service
Product : Great service loving my heat pad
5out of 5
01 Jan 2019
Great service and product. Affordable, well made and effective. Use my heat packs daily and provide the required relief
4out of 5
27 Dec 2018
Service Rating : It was a great product with fast shipping but because I needed the actual invoice straight away, when I rung the first time the lady that answered was a lot less then helpful and after trying several times to explain what I needed she finally said yes she would send it and hung without getting somewhere to send it to I gave it a day and rung back this time a different lady answered and in half the time I had the invoice
Product : Great solid stiching, with lots of beans
5out of 5
09 Dec 2018
Service Rating : Very good, prompt delivery
Product : Great product, fast delivery
4out of 5
13 Nov 2018
Service Rating : Australian made. Clear and easy to use website. Easy ordering process. Quick delivery time. No problems encountered. Enjoying the products purchased. Will be using again. Have recommended to friends and colleagues.
Product : Well made. Australian made. Good quality.
5out of 5
10 Nov 2018
Service Rating : Excellent product.
Product : Quality product. Thanks heaps
5out of 5
01 Oct 2018
Service Rating : Arrived quickly, good product
Product : Arrived quickly, I got the largest size to ease a muscle issue and the heat pack worked really well, helped with the pain and keeping the muscle warm for stretching
5out of 5
11 Sep 2018
Service Rating : Wonderful customer service and a fantastic product. I had a faulty one which was a surprise but they replaced it straight away after I showed them what had happened. Thanks so much!!
Product : I only have one functioning arm and it's so easy to use and a perfect size for any ache I have. I've used both heated and cold. will buy the neck next and planning on buying more products. thanks so much!!
5out of 5
27 Aug 2018
Service Rating : Great service.
Prompt delivery.
Love the heat packs. I have fibromyalgia and at the end of every day I'm in agony. The Lupin heat packs really take the edge off the pain so I can try and get a decent night's sleep.
Well Done!
Product : Perfect for heating a large area.
5out of 5
22 Aug 2018
Service Rating : Easy navigation through website , next day delivery and products as specified
Product : easy to use fits over the body well and is simple to heat
5out of 5
16 Jul 2018
Service Rating : My order delivered without any delays, really surprised to see my parcel at the front door within days of placing my order online.
Product : Wow! absolutely wonderful heat pad, just lasts for a long time after heating for 2 minutes. Especially with cold nights great bed warmer.
5out of 5
14 Jul 2018
Service Rating : The service was good, easy quick transaction
Product : The heat pack works very well and the size is adorable. I would love to try a full body heat pack one day.
5out of 5
10 Jul 2018
Service Rating : Quality excellent, fast shipping, securely packed. Very happy - works way better than wheat grains.
Product : Comfortable and warm good size
5out of 5
25 Jun 2018
Service Rating : Quality product delivered quickly.
Product : Quality product, holds heat well and evenly distributed lupins
5out of 5
13 Jun 2018
Service Rating : My pillow came very quickly. It heats well and I use it daily. It's the perfect weight and size as well as flexible!
Product : Awesome for everything thank you
5out of 5
12 Jun 2018
Service Rating : The service was fantastic ordered on line one day and received the following day.
The product is of high quality material and is large to wrap around the body.
Product : Great product is large and easy to wrap around the body
5out of 5
10 Jun 2018
Service Rating : Excellent
Product : Excellent product. Does what it says.
5out of 5
06 Jun 2018
Service Rating : My Partner like it then it is wide and help her shoulder pain.
Product : Because it cover my partner shoulder.
5out of 5
02 Jun 2018
Service Rating : great product, fast shhipping
Product : fast shipping,great product
5out of 5
24 May 2018
Service Rating : A good product. Fast shipping.
Product : Good product. I would buy it again.
5out of 5
17 May 2018
Service Rating : Quality product, fast postage and great advice from staff :-)
Product : The heatpack is very versatile, you can use it on your legs, back, as a cover on your belly, I love it!
5out of 5
13 Apr 2018
Service Rating : Great would shop again
Product : Product is great would recommend one
5out of 5
21 Mar 2018
Service Rating : Great product. Prompt delivery. Highly recommend it to my friends and family.
Product : Great product. Prompt delivery.
4out of 5
20 Dec 2017
Service Rating : Speedy service. Email when goods have been despatched would be helpful
Product : A little heavier due to size but love it, very versatile
5out of 5
25 Oct 2017
Quick postage and I’m very happy with the body size heat bag.
5out of 5
18 Sep 2017
Service Rating : fast shipping
Product : wish it had more of the beads or whatever is inside as it feels emptier compared to other therapeutic pillows i have. also takes too long to heat up
5out of 5
16 Sep 2017
Service Rating : Purchasing from the website is really easy. The pictures of the product are true to life. We have been very happy with products and have so far ordered 3 different lupin heat bags for my mother-in-law who is very hard to buy for. She loves them. Will definitely recommend to others.
Product : Since purchasing the Large body pillow, we have since ordered and received the neck wrap, and I have just ordered the back wrap as well. These have all been purchased for my mother-in-law who loves the.
5out of 5
09 Aug 2017
Service Rating : Very fast and efficient. I suffer from multiple chemical allergies and find your lupin heat bags just amazing for the relief of pain.
Product : Same as above thank you ????????????????
5out of 5
09 Aug 2017
Service Rating : My heat pack arrived very quickly, I have used Therapeutic Pillow Int. products before and found that they are very good quality products.
Product : bit stiff as would like it to go around my knee
5out of 5
29 Jul 2017
Service Rating : fast and fuss free, thank you
Product : I love it, works a treat, thanks
5out of 5
13 Jul 2017
Service Rating : awesome, may have to buy more
Product : great product, may need more of them, so we dont fight over them
5out of 5
07 Jun 2017
Service Rating : Received my heat packs with reasonable postage and they had a fast response when I had a problem with one of the products that did not look like the one they displayed on the website.
Product : Great size for the entire back or to cover your chest. Would definitely buy this again.
5out of 5
22 May 2017
Service Rating : Speedy delivery, perfect size heat pillow
Product : Doesn't stay warm for very long
5out of 5
15 May 2017
Service Rating : Really helpful, fast postage, informative.
Product : Heat bag is great quality
5out of 5
10 Apr 2017
Excellent friendly communication with follow up, parcel well packed, Awesome product????
5out of 5
01 Dec 2016
excellent!
5out of 5
01 Dec 2016
excellent!
5out of 5
07 Oct 2016
Service Rating : Very happy with the product. And service was so prompt. Thank you dear folks.
Product : Very happy with product.
5out of 5
16 Sep 2016
Service Rating : Excellent
Product : Excellent
5out of 5
16 Sep 2016
Service Rating : Excellent
Product : Excellent
5out of 5
02 Sep 2016
Service Rating : Service was fast and seamless
Product : Great size covers from my calves and thighs ... Fold it in the microwave and heats evenly
4out of 5
31 Aug 2016
Service Rating : Received items within reasonable timeframe.
Product : Cools down too quick. Could be due to pillow being a bit loose with insufficient lupin seeds for size.
4out of 5
31 Aug 2016
Service Rating : Received items within reasonable timeframe.
Product : Cools down too quick. Could be due to pillow being a bit loose with insufficient lupin seeds for size.
5out of 5
28 Jul 2016
Service Rating : Really quick service, items packaged well, ordering process very smooth
Product : Wonderful! Very well made, so warm and snugly on these cold nights
4out of 5
13 Jul 2016
Service Rating : Service was good and arrived within the time frame stated by the seller
Product : I found the product was heavier than I expected. I don't like how It is devided in to six segments and because it is much larger than what Iam used to it takes a lot longer to heat up.
5out of 5
06 Jul 2016
Service Rating : Great products and comfy
Product : Great size for full back
5out of 5
06 Jul 2016
Service Rating : Great products and comfy
Product : Great size for full back
4out of 5
05 Jul 2016
Service Rating : good service
Product : quality product
5out of 5
28 Jun 2016
Service Rating : Great Product!
Product : I'd recommend this product to anyone who has spinal issues. I work at the computer a lot as a graphic artist, but I have ankylosing spondylitis which flares terribly. The Lupin Pillow drapes over the back of my chair and keeps my lower and upper spine looser and more mobile. Please don't stop making these!
5out of 5
08 Jun 2016
Service Rating : This is the 4th or so purchase I have made with the company. Always satisfied with the products. Thank you.
Product : Takes a while to deal with eating it up (30 second intervals) but overall a very good product.
4out of 5
08 Jun 2016
Service Rating : This is the 4th or so purchase I have made with the company. Always satisfied with the products. Thank you.
Product : Takes a while to deal with eating it up (30 second intervals) but overall a very good product.
5out of 5
03 Jun 2016
Service Rating : Good website easy to order
Product : Stays hot
5out of 5
24 May 2016
Service Rating : Great products and great service. Prompt and efficient
Product : Does exactly what we wanted - especially good for the back and neck
5out of 5
19 Mar 2016
Service Rating : Easy to navigate website and super fast shipping.
Product : At last, a giant heat pack!! This is great as it can heat the entire spine (where I have my problem). It is also wide enough to cover most of my back.
5out of 5
19 Mar 2016
Service Rating : Easy to navigate website and super fast shipping.
Product : At last, a giant heat pack!! This is great as it can heat the entire spine (where I have my problem). It is also wide enough to cover most of my back.
5out of 5
17 Mar 2016
good size for larger area of body
5out of 5
23 Feb 2016
Service Rating : Very prompt delivery
Product : A brilliant product - full back coverage makes a world of difference!
Highly recommended.
4out of 5
19 Feb 2016
Service Rating : Really good!
Product : Great!
5out of 5
20 Jan 2016
Service Rating : Easy site to navigate, wonderful service
Product : Pregnant granddaughter uses this and the heat wrap for her back pain
5out of 5
20 Jan 2016
Service Rating : Easy site to navigate, wonderful service
Product : Pregnant granddaughter uses this and the heat wrap for her back pain
5out of 5
05 Jan 2016
Service was prompt and exactly as described on the website
4out of 5
21 Sep 2015
Service Rating : Web place easy to follow thus ordering made easy
Product : At this stage have not used product
5out of 5
31 Aug 2015
Service Rating : Excellent service. Excellent products. Thank you.
Product : Excellent design.
5out of 5
31 Aug 2015
Service Rating : Excellent service. Excellent products. Thank you.
Product : Excellent design.
5out of 5
18 Aug 2015
Service Rating : Prompt delievery
Product : It is to narrow and would be good if came with a cover
5out of 5
01 Aug 2015
Service Rating : Speedy delivery
Product : A bit heavier than I expected
4out of 5
21 Jul 2015
Service Rating : comfort
Product : loses heat too quickly but nice while it lasts
5out of 5
21 Jul 2015
Service Rating : comfort
Product : loses heat too quickly but nice while it lasts
5out of 5
26 May 2015
Service Rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.
Product : I would like a little extra width in the size and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.
4out of 5
26 May 2015
Service Rating : Very happy with the fast and easy online checkout. I received my order in the week I ordered it, which is almost unheard of in Perth. Fantastic service and quality products.
Product : I would like a little extra width in the size and it's much lighter than wheat but I don't like how it doesn't hold the heat for as long as wheat. I have to keep reheating it which is annoying. Maybe it needs more lupins per bag.
5out of 5
05 May 2015
Service Rating : Fast and excellent delivery of products.
Product : Havent used it yet.
4out of 5
05 May 2015
Service Rating : Fast and excellent delivery of products.
Product : Havent used it yet.
5out of 5
01 May 2015
Service Rating : Postage was super fast. Ordered 2pm one day arrived 10am the following day
Product : Awesome product but doesn't stay warm long enough.
4out of 5
30 Apr 2015
Service Rating : Very fast delivery.
Product : Versatile.
5out of 5
30 Apr 2015
Service Rating : Very fast delivery.
Product : Versatile.
5out of 5
29 Apr 2015
Very happy with packs and very fast service
5out of 5
29 Apr 2015
Very happy with packs and very fast service
5out of 5
14 Apr 2015
Service Rating : I bought this as a gift for someone who has a great deal of pain & she finds it helps immensely. Great service & easy to use website
Product : Very happy with the product...maybe needs to be about 5cm longer to fully cover the back but it is helping with pain so we are happy with that
5out of 5
14 Apr 2015
Service Rating : I bought this as a gift for someone who has a great deal of pain & she finds it helps immensely. Great service & easy to use website
Product : Very happy with the product...maybe needs to be about 5cm longer to fully cover the back but it is helping with pain so we are happy with that
5out of 5
11 Feb 2015
Service Rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Finding it wonderful to do my whole back with just the one heat pack.
Will be ordering another 2 soon. For my daughter and sister.
5out of 5
11 Feb 2015
Service Rating : Very happy with the service and products so far and will be ordering some more very shortly.
Product : Finding it wonderful to do my whole back with just the one heat pack.
Will be ordering another 2 soon. For my daughter and sister.
4out of 5
02 Jan 2015
Service Rating : Quick shipping & great service
Product : Good size, works well!
5out of 5
02 Jan 2015
Service Rating : Quick shipping & great service
Product : Good size, works well!
5out of 5
30 Nov 2014
Service Rating : Very good service. And cater for all your needs. Will recommend to all my friends
Product : Very good. Keeps the heat .
4out of 5
19 Nov 2014
I have tried to enter my details to become registered for wholesale but am unable as the intake form will not accept my address details. I have phoned to rectify this. The person i spoke to said it should be Ok so I tried again. It again would not let me past the address info section. I would really like to continue and be registered for wholesale. Thanks Regards Julie
5out of 5
16 Nov 2014
Great for back pain little difficult to fold to put in microwave but manageable comfortable to lie on covers area well
5out of 5
14 Nov 2014
Service Rating : Very fast delivery
Product : Very good product
5out of 5
16 Sep 2014
I used this company twice now to purchase my pillows and in both instances I have found them to be very resourceful. Their customer service is of a high level. I always feel comfortable ordering my pillows from them.
5out of 5
15 Aug 2014
Service Rating : Excellent service, really fast delivery!
Product : I've tried many different heat packs, but this is the best one I've tried so far.
5out of 5
31 Jul 2014
if your site could lets us know what postage is for the area before you buy so you know what you are up for thats the only thing it would be great
5out of 5
31 Jul 2014
if your site could lets us know what postage is for the area before you buy so you know what you are up for thats the only thing it would be great
5out of 5
20 Jul 2014
Service Rating : Awesome fast delivery, no hassle
Product : So far very happy
5out of 5
01 Jul 2014
Service Rating : Amazingly quick delivery!
Product : Can't go a night without it. Love it.
5out of 5
01 Jul 2014
Very prompt. Did not need to deal with them directly after the automated checkout, which makes for a smooth transaction.
5out of 5
01 Jul 2014
Very prompt. Did not need to deal with them directly after the automated checkout, which makes for a smooth transaction.
5out of 5
30 Jun 2014
Service Rating : Excellent range, service and best quality products. We will definetley purchase again!
Product : For mum to warm up the bed!
5out of 5
30 Jun 2014
Service Rating : Excellent range, service and best quality products. We will definetley purchase again!
Product : For mum to warm up the bed!
5out of 5
30 Jun 2014
Great products at a good price.
5out of 5
30 Jun 2014
Great products at a good price.
5out of 5
08 May 2014
Fast
5out of 5
08 May 2014
Fast
4out of 5
08 May 2014
Service Rating : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
Product : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
4out of 5
08 May 2014
Service Rating : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
Product : Very comfy, but loses heat too quickly (within about 10 minutes). Probably no easy solution to this, seems like a universal problem with heat packs.
5out of 5
06 May 2014
Good service and good products
4out of 5
06 May 2014
Good service and good products
5out of 5
11 Apr 2014
goods received as advertised. our family use them daily.
5out of 5
11 Apr 2014
goods received as advertised. our family use them daily.
5out of 5
08 Apr 2014
Service Rating : Many other companies could learn from Therapeutic Pillow. Efficient, accurate and prompt.
Product : Top level, exactly as described.
5out of 5
08 Apr 2014
Service Rating : Many other companies could learn from Therapeutic Pillow. Efficient, accurate and prompt.
Product : Top level, exactly as described.
5out of 5
04 Apr 2014
Service Rating : Amazingly fast delivery.
Product : Very effective and a high-quality product.
5out of 5
28 Mar 2014
10/10 FOR SIMPLICITY AND 10/10 FOR CUSTOMER SERVICE
5out of 5
19 Mar 2014
Fast postage
5out of 5
14 Oct 2013
Service Rating : top notch service
Product : This is so great for both regular aches and pains but also cramps, headaches, neck aches, mild sprains, stiff joints and more.
4out of 5
14 Oct 2013
Service Rating : service and delivery were very good
Product : A real relief for my aching feet and other sore spots. Money well spent but I am just sorry I didn't buy it sooner.
4out of 5
14 Oct 2013
Service Rating : service was very good
Product : I use this in my massage practice to warm client's backs while I am working on their feet and I think client's return for this soothing special touch.
4out of 5
14 Oct 2013
Service Rating : service was good
Product : Everyone should have at least one of these natural heat packs. They are cheap comparatively and super useful for natural, non-drug pain relief.
5out of 5
13 Oct 2013
Service Rating : great
Product : Worth the price for sure. I find myself using it much more than I expected. Headaches, neck stiffness, cramps, even just warming up on a cold night.
4out of 5
13 Oct 2013
Service Rating : service and delivery were good
Product : The size on this lupin heat pack is great and with its flexibility, it can mould to fit wherever you are hurting. It isn't washable so I have mine covered with a pillow case I can wash in between uses.
5out of 5
07 Aug 2013
Service Rating : Fantastic service, delivery and goods as described!
Product : I adore this product. It goes with me around the house everywhere - I will be buying more soon :)
4out of 5
06 Aug 2013
Service Rating : Product arrived in a timely fashion, thankyou.
Product : A fantastic product, very well made, gives great relief to a sore back.
4out of 5
05 Aug 2013
My order arrived promptly, there was email communication the entire time advising the status of my order and the quality of the product was good.
5out of 5
05 Aug 2013
Service Rating : Great service
Product : As above
5out of 5
05 Aug 2013
Service Rating : Very happy with the product, comfortable and supportive without being hard
Product : Relieves aching pains
5out of 5
05 Aug 2013
Service Rating : Very happy with the product, comfortable and supportive without being hard
Product : Relieves aching pains
5out of 5
05 Aug 2013
Service Rating : Answered by questions professionally and quickly.
Product : Love it
5out of 5
05 Aug 2013
Service Rating : Answered by questions professionally and quickly.
Product : Love it
4out of 5
02 Aug 2013
Service Rating : The service was good and I received the goods very quickly
Product : Find it very heavy also for the person I bought it for.
4out of 5
31 Jul 2013
Service Rating : No comment
Product : Unable to get it warm enough
5out of 5
31 Jul 2013
Service was quick and efficient
5out of 5
31 Jul 2013
Service Rating : Easy to use, friendly.
Product : Doesn't heat as effectively as was advertised.
5out of 5
30 Jul 2013
Service Rating : I love your products and the quality of them!!!!
Product : Should of got one of these earlier, the relief it gives me is amazing!