Frequently Asked Questions
What color is the durafab fabric?
The Durafab is a dark grey / charcoal colour and is a suede feel.
Can you please tell me the different heights this can vary to? "...six options to cater for people of varying height and physique"
The legs up can be positioned in a whole variety of ways but the highest point that can be achieved is 54cm while the lowest that can be achieved is 40cm and a variety of heights can be achieved between those by changing the position of the product. Please give us a call and happy to help with all questions that you may have and clear things up a bit more for you. Warm regards
Hello Do you ship to Canada? Or, do you have a Canadian distributor?
We do ship to Canada , however there are severe delays in transit and ultimate delivery as a result of Covid 19
Need to see colors.
Hello Jac, We just have the one colour in suede (durafab) which is a dark charcoal and then have the vinyl material in a darker blue grey. The vinyl version is the one with the gentleman resting their feet in the photo https://www.the-pillow.com.au/circulation-support/legs_up_more Please let me know if you would like some more images sent through Warm regards, Brett Parnham
WHAT IS THE DELIVERY CHARGE TO ERMINGTON 2115
Freight is free on orders in Australia over $100.00 . Kind regards Anmaree 03 8585 6685
With the leg up foot rest, which dimension is the height?
Hi, Thank you for your enquiry. The height of our LegsUp Leg Rest is 39cm. Warm Regards, Cristina
Where can a Private Person purchase the Legs Up-Leg Support Ottoman?
Hello, Please call us on (03) 8585 6685 and we can advise nearest stockist to you in Victoria or if located in other state please contact the state distributor on https://www.the-pillow.com.au/about/state_distributors Warm regards, Brett Parnham
Is this sold anywhere in the USA. It is exactly just what I need. If not do you know what the shipping would be or do you ship to the USA. Thank you.
Hi Donna, We do ship to the USA and can ship it for you half normal freight as have 50% special on international price at the moment. You can order online and will be with you between 5-7 business days. Unfortunately we do not have the product located in the US at this time. Warm regards, Brett. LegsUp Leg Rest - Leg Support Ottoman Dura-Fab $199.00 x 1 Subtotal$199.00 Shipping (50% off to UNITED STATES OF AMERICA) $32.80 (was 65.60) (AUD) Total $231.80
I am ordering but how do I request vinyl in the dark grey colour?
Hello, We only have the vinyl available in the dark grey so you will get that automatically when you order. Happy to help at anytime on 03 8585 6685 at anytime. Warm regards, Brett. 03 8585 6685
Looking for the best bed sore cushion
Hello, Thanks for contact on email but can i ask you to give me a call to discuss as i am not sure our products will be suitable if bed sores have already presented. Really important to be vigilant if they have and contact someone like Aidacare who specialise in the air pressure cushions if they have. Warm regards, Brett. 03 8585 6685
1) Is this ottoman a good support for someone who has lymphedema in their legs? 2) Is there other colours besides the grey? 3) How heavy is the ottoman?
Hi Jennifer, This product certainly assists with giving swollen legs relief. The vinyl cover is a darker grey, the Dura Fab cover is a mid grey. The weight is 2.9 kgs in the vinyl cover and 2.2 kgs in the Dura Fab. Please call if you have any further questions. Warm regards, Anmaree
Can you please specify which measures are height, width and depth? I need a footstool that is at least 50cm wide
It can stand in 6 positions. With dimensions of 55 x 49 x 39, you will be able to achieve that width . Most welcome to call us if you have further queries. Kind regards, Anmaree 03 8585 6685
can you tell me the measurements of this legs up ottoman
The dimensions are 55 x 49 x 39 cms.Kind regards Anmaree
DO YOU HAVE LEGS UP SUPPORT CUSHION IN ANY WAREHOUSES/DISTRIBUTORS IN NEW JERSEY?
Hi Jill, No. I am sorry. Most welcome to order online. Kind regards, Anmaree 03 8585 6685
I have an elderly parent with leg/foot ulcers; prone to skin infections. Physician requires i purchase leg support ottoman that is certified by your company to be \"Brand New\" Not previously used/Not previously returned. Double wrapped in plastic. Fabric cover. Can you guarantee this in writing? How long to ship to united states? Shipping options/fees? Thank you.
Hi Debbie, We can certainly list all of these statements in writing. Our products are always brand new and we can double wrap. When placing your order, please list these requirements. The shipping costs are calculated and shown before you "check out". I would allow several weeks transit as there are still delays with freight, custom clearance and deliveries world wide. Kindest regards, Anmaree.
What does it weigh
Very sorry about delay. The legs up in vinyl is 2.9kg and the legs up in durafab is 2.2kg. Please call 03 8585 6685 if i can be of any further assistance. Warm regards, Brett. 03 8585 6685
is there a difference between the vinyl and durafab for comfort, etc. is the durafab cover washable
The Durafab cover is washable. Some perspire with the vinyl cover depending on climate.Regards Anmaree
how much does the leg support ottoman weigh? what are the dimensions? what is the cost to ship to New Jersey, United states?
Hi Jill, Yes we do ship to thr USA. The dimensions are 55 x49x 39 and weighs 2.2 kgs in the Dura Fab and 2.9 kgs in the vinyl. Freight is calculated at check out. Kind regards, Anmaree 03 8585 6685
One additional question: i am considering purchasing the legs up support for an elderly female who is 5"3" and has edema of lower extremeties. Since the website states there are 2 height options, what is the lower height option in inches?
Hi Jill, the lowest height is 39 cms, (15.35 inches). Thus the dimensions are 21.65 x 19.29 x 15.35 inches. Kind regards, Anmaree