Frequently Asked Questions
Hi there, I'm looking for a pillow that can hero my toddler's breathing. He seems to breathe and sleep more peacefully when his neck is on my arm and head tilted back slightly. I'm positive there are no bad sleep associations and this is an issue with allergies/ swollen septum. Your 1-3 years pillow seems as though it can do the trick. However the larger ones may be better to give the extra neck support. He is 3 years old. What are your thoughts? Also, I have preferred from Australia before and
Hi Natasha, I think that pillow should go just fine for your son. I have two boys 3.5 and 4.5 who both still use their first pillow though in fairness the old one should probably be on the tranquillow childrens pillow now (which is slightly higher). The suprise fee is hit and miss. I think it slips through on a lot of occasions but i have heard of people paying quite a bit on occasions also. The product is not expensive so would have thought the VAT shouldnt be too much even if they open the parcel and see the invoice. We also mark the product as a gift to help. Warm regards, Brett Parnham 03 8585 6685
Hello, is this pillow suitable for a 20 months old that likes to sleep on her tummy with the legs bended and bottom up (similar position wo when they crawl, just to give you an idea). She is currently using a fader one, as it is very easy to flat it out when she goes in this position but I have an adult one from your range that I love and I would like a better pillow for her. Thank you. Regards, Silvia
I think it should work ok for you little one as the pillow as it is very low and even if they are on their tummy it will not be an issue. Best not for her to have anything high as if on her tummy that will cause upward pressure on her neck if in that position. Both my boys tummy sleepers and used those pillows as infants. Warm regards. Brett Parnham. 03 8585 6685
Re: Their First Pillow. Is the included pillow slip intended as a pillowcase? Can a pillow protector be purchased for this pillow on your website? Thankyou in advance.
Yes the pillow slip that it comes with should suffice as a pillow slip. We dont have a perfect fit for their first pillow for a protector but the medium size should suffice just fine. Warm regards, Brett Parnham
Is their first pillow 1 to 3 years latex?
There is no latex in this product Suzie. The pillow is traditional foam and is the lowest height in our range so that it is ok for little ones when they roll onto their tummys and backs. Warm regards, Brett Parnham 03 8585 6685
Is this machine washable? thanks, Helen
Hi Helen, The foam pillow itself is not machine washable but the pillow case is. We recomemnd the medium size naturelle pillow protector with the pillow to keep it 100% clean for use. Happy to help with further questions at anytime. Warm regards, Brett 03 8585 6685
Can you please tell me if the first pillow is ok to be used for a 13month old. Regards Anne Gillen.
Hi Anne, Yes it should be fine. The pillow is very low and the contour is very mild so even if they are lying on their tummy (which the little ones normally do) the pillow will be just fine for them. If really concerned or if baby is really small then just hold off using for few months until you are comfortable but it is the lowest pillow i have seen availabel for that age. Warm regards, Brett Parnham 03 8585 6685
hi, im living in brisbane and since your pillows price isnt small, i want to try and test your products before purchasing. how could we do that?
Hi Steve, Can i ask you to please give us a call and we can help with local stockists nearby to you. Warm regards, Brett Parnham 03 8585 6685
is the first pillow suitable for adults who like a very low contoured pillow?
It is really low so i would say you might be better with the family junior pillow which i think will be more suitable for you. Warm regards, Brett. 03 8585 6685
can you let me know where i can buy from stores? melbourne
Hi Helen, You most certainly can purchase this pillow from our Head Office showroom located in Cheltenham. If this is too far, please let us know which area suits best and we can happily search our customer database for you. Warm Regards, Customer Service Team
Why in their first pillow it shows 1-3 years old, but in the description it's 2 or more years old. My son is just over 1 year old, can he use this pillow?
Hi New, I think it is fine for one year old to use. I have three boys 6, 5 and 4 months. Both the older boys started using it from a bit after one and it is very low so no problems if they do move onto their front at anytime. Please give me a call on 03 8585 6685 and will help with any questions that you may have. Thanks for letting me know about the content issue and will update that in the description. Warm regards, Brett.